I used to love Audible - a couple of clicks and I could start listening. But a few months ago nothing worked and after wasting literally days googling for answers and trying to sort it myself I ended up paying a computer shop $120 to fix iTunes so I could get my audiobooks. Next, a couple of weeks ago I spend hours of my time, then an hour on 'chat' with an Audible tech to get my books to actually play. Now more trouble. Today I bought a new audiobook and it won't transfer from Download Manager to iTunes. I've deleted and downloaded again in both formats, tried every settings adjustment suggested on the Audible help page and nothing works. Deciding that life is too short to spend time going round in the same frustrating useless circles, I gave up and tried to return the book but I'm told I can't and have to contact a customer person. I am so angry that Audible have turned a quick and easy process into a total nightmare.