Lumosity

I used Lumosity for a year and had no trouble canceling when subscription period came to an end. I'm surprised to see all the negative reviews about auto-renewal. It seems like these people didn't read the terms when they signed up. I really enjoyed the games and found them challenging and Lumosity added new ones frequently. I'm planning to start my subscription again, but while I was doing price research, I stumbled upon these reviews and just thought I'd chime in with a different perspective.

I have been using Lumosity for several years, but have recently developed a hand and head tremor which deem it next to impossible to play most the games on the site. I wrote to the company to ask for suggestions, and NEVER heard back. They are quick to take our money, but not to offer service. I tried calling the company today, and of course got a recording which said to write them an email which I have done twice already. I wish I could talk to a person. The company has already had legal action for automatically charging credit cards for renewals. You think the company would improve its policies.

Games were challenging, but got a little boring after awhile. When you sign up, there is a clause that your membership will renew automaticallly in a year. I circled the date on my calendar and before my renewal date, decided to give it a rest, cancel my enrolment online.
Months later, when looking over my charge bills, there was a renewal charge for Lumosity! I had not used the site since my cancellation. They will not reimburse me because of a six month limit for renewals. Shocked and disappointed! Shady response from what I had thought was a respected company.

Website easy to navigate, I used an iPad mini to sign up for an account. After signing up by supplying my birthdate and an email address rather than using my FB login (doing so gives them access to your friends list and google activity). I then answered a few more questions. After being redirected to the home page, I tried to access the "limited" games that are free. All of the games, tests, and other account items are all locked. It appears that if you are an iPad user the only thing free is the ability to sign up for a lumosity account, you must pay to access and use everything as an iPad or iPad mini user.

I also have been getting an enormous amount of spam since I signed up for the trial, I can't justify paying for a full membership to someone who sells my info to spammers. Even though I enjoy the games and was looking forward to getting a membership. You've said you don't sell to spammers but this was the only site I gave my email to in the last year and I was enjoying a spam free inbox until now. I'm very disappointed. My username is one word, the name of the country above America followed by *******@hotmail. I am careful about putting my email on the web, so it was easy to figure which company betrayed me. Well the second site is this one here jabber to complain about luminosity. Overall the site was good and the memory games seemed promising. I would gladly pay to see how much improvement I really find, if it was not for the way they handle the email address you give them. That destroys trust, especially since it goes against their very own privacy policy.

When I initially started with Lumosity about 5 months ago, I routinely received my games before 8:30 AM each day. I prefer to play my games earlier in the day, but take today for example, it's almost noon and no games yet. The fact that if I miss playing the games that day, I lose that opportunity completely, does not seem fair particularly when the company doesn't seem to be execute on a routine basis. The company also left a really bad taste in my mouth when they sent out an email after Trump was elected, asking all members to contribute money to help overturn the election. I didn't pay for political commentary, just a few enjoyable games that may or may not make my brain work better. I doubt that I will renew next year. The games aren't worth the aggravation.

These people are crooks. The site is useless for my child so she had stopped using it for a year. Yet, suddenly there was a charge put on my credit card. When I emailed them to ask for help, a punk who was one of their so-called Customer Rep emailed back refusing to help. I then said I was going to open a dispute with my credit card company (which I successfully did get a full reimbursement from Citi Card). This punk emailed back and said, quote, "... we only issue refund to members who are DEAD". What do you think of a company whose Customer Rep says that to their customer when they ask for a refund with a LEGITIMATE reason, ie. Haven't logged in nor used the site for a year.

The games might be helpful for some. So it gets 1 star. But the trouble one must go thru to remove aut0-renew or remove an account is insanity. NO ONE ever calls back from customer service. I've only ever gotten an answering service, not a person. It's a smack in the face of people who may actually have memory issues, because it seems they are banking (literally) on people forgetting they are paying for this account, even if they're no longer able to use it. If users have to google how to remove an account: they should re-think their customer service. I will never use any this pay-for service or recommend it to memory-care clients/families.

This company is the pits. I have a brain tumor with increasing vision problems. I tried to close out my account. When I went through the process of ending one's subscription I had no luck following their instructions, so I sent them a note telling them I wanted to drop my account. No response, and it just happened again. My second year in a row. Trying to leave this scam of a company just feels like I'm going nowhere fast. I will persist and be a real pain in the derriere till I get some response from this company

Don't waste your money. Support is horrible, the games don't work well consistently, and there's no proof that spending the money and playing these help anyway

Email notifications haven't worked correctly for many months and support has been horrible! Now, they won't help because they say the email address I was using wasn't the same as the one on file even though I was just replying to an earlier email thread where the helpdesk and I were corresponding.

Also, the games have been messing up (especially the 'rules' game)..

Its a scam
I enjoyed first two month and I stopped playing it
I paid by credit card
But they just charged me for another month without any notice or explanation!
Yeahh i was paying auto renewal... and i didn't know bout it
I can accept it coz its my fault to not read it
But They charge me extra two times exactly 2 days later after I made the payment!
They charged me on 2014.02.03 and 2014.03.03 when I made two payments on 2014.01.31 and 2014.03.01!
I heard tat they are abusing users card information and i am not alone!
So just keep away from this crap

I have recently subscribed to Lumosity.com full access. I paid yearly subscription. Now I was requesting to get a full refund of the sum I paid, just for personal reasons. It is stated on the website that refundation is possible for full year subscriptions, if this is done within the first month of subscription.
However, few days have already past since my request, and still I havent heard from Lumosity team.
I am getting really mad about them, as this seems to be terrible customer service, especially considering this is a paid service.
Hence I would definitely NOT RECOMMEND this website.

I paid for a family membership but only one person was able to play even thou I played family membership. They charged my American Express twice in one month. Can not reach human at this so called company.
I called American Express and had the charges removed and talked with soemone at the fraud dept and they have blocked them from charging my account.

They claimed if you joined you would have access to other games which was also a lie!