Dan N.

These people are crooks. The site is useless for my child so she had stopped using it for a year. Yet, suddenly there was a charge put on my credit card. When I emailed them to ask for help, a punk who was one of their so-called Customer Rep emailed back refusing to help. I then said I was going to open a dispute with my credit card company (which I successfully did get a full reimbursement from Citi Card). This punk emailed back and said, quote, "... we only issue refund to members who are DEAD". What do you think of a company whose Customer Rep says that to their customer when they ask for a refund with a LEGITIMATE reason, ie. Haven't logged in nor used the site for a year.