From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Great make up and I would recommend to anyone! I will continue to buy this
Getting in touch with the company to return your free trial is impossible! Do not do the free trial unless you plan on keeping even if it's horrible and you can't use!
Hey Jeesica! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
It's not the right color it's too dark for my skin I need another color
Hi Charo, We have recently tried to contact you and was unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I have been calling to return the product I have received but, I always get the auto message stating you are expecting higher call volume I hit the option for a call back and still I have not received any call back. The product itself is ok but it is very messy once sprayed it leaves behind bad residue, so I refuse to use it as I am not sure where all it sprayed onto.
Hi Lameka, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Love the ease of it. The application of it it so fast that it take half the time. The match was perfect. It's so light weight. Just love it.
Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊
Soo good. Honestly I didn't believe when I ordered. It's exactly what I was looking for a long time ago. Exactly match to my skin. Primary is also so good and moisturizing.
We're glad to have you as our customer and to see that you're enjoying Luminess products! Let us know if you need anything throughout your Luminess journey!❤
I like the concept it was fast and easy. I got the wrong color so I'm a not salty.
I plan to get my right color and start from scratch.
Hi Rakisha, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Customer service is great and timely delivery but the product its self was not as I'd expected. I personally didn't like the smell of the foundation. The color was a perfect match and the coverage overall was good but the smell was a deal breaker for me.
Hi Serena, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Customer svc is the best ty each time I contacted w issues it was handled very well
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I was told it would hide my large pores but for me I feel like they pop out more. That was my only reason for purchasing. It felt good on my skin abs was a good color but not my number one foundation unfortunately
Hey there Jessica, we've been trying to reach out to assist with your concerns and appreciate the feedback! Please feel free to get back to us so we may help you out!🥰
Delivery was fast and product was packaged well. I love the brush and how good of a match the foundation is to my skin
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Love the finished look but not enough of the product because of the airsol can to much is wasted spaying it on your brush. I think for the price you should get more, a bigger can.
Hi Christina, We do our best to make our products as efficient as possible! Keep in mind, the Spray Silk Foundation has the foundation come out in a micro-droplet mist! So if there is a little over spray, not much is being lost! 😉 Even so, with practice and proper technique, you can most certainly have all the spray land on the brush!💓
The process of ordering and use of the of the website is all very positive, and easy to use.
Thank you for this feedback and for being a valued customer! 😊
It was too orange for my skin besides that its a smooth light foundation light coverage for no makeup makeup days
Hi Tania, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It was nice had some coverage just all hype on internet to get people to spend more money
Hi Heather!Thank you so much for reviewing your experience!
Smooth application.Gives you that flawlessly. I LOVE IT.
We are so happy our product is working for you! Let us know if you need anything throughout your Luminess journey!💞
I can't believe I love it. Faster to do my face I just need more coverage on some areas.
Never received product after over $100 charge was placed on my account for try before you buy.
Hi Vivian,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Not my favorite. I do not want and don't want charges for anything else. I want to cancel all.
Not cakey at all… the moisturizers in it don't make me break out which is rare with foundation that has them. The primer must be good for something because my makeup stays on for my 10 hour shifts.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This warms our hearts! Thank you for being the best part of Luminess! 🥰