From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Ordered back on March 5th and STILL WAITING. I'm angry. I tried canceling but was told I had to call but problem with that is they never answer the phone! My delivery date was for the 22nd also, which it was supposed to be within 5-7 business days and IS STILL NOT HERE! GET IT TOGETHER...
I tried the product but it turned my face red and it burned. I asked for an RMA but was told since I bought it I couldn't return it. I needed to be paying over time in order to return it. Then I was told and RMA had been sent. I replied that I never returned it.
The color that the color test matched me with was way off. I look orange when wearing it. If it matched I would have liked it better because it does help cover fine lines. Im actually looking into sending it back before my trial period is up
Hey Jennifer! We have been recently trying to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Love the product. Makes my skin and makeup look great
We are so happy to hear you are loving your Luminess Products!❤️
Not sure that is retains it's coverage like was promoted to do
Hey Tanya! We have been recently trying to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
This airbrush foundation is just what I was expecting, even the primer felt so amazing on my skin.Let's not forget the make up brush, so soft and unique so you don't have to worry about getting to a corner.
We are so happy to hear you are loving your Luminess Products!❤️
I love the way it goes on and feels, it is buildable coverage but was a good coverage with just one application. Only thing is the color didn't match but I called and they're sending me a better match and I can keep the original one at no charge.
Thank you for leaving your review with us! Let us know how it turns out!❤️
I don't feel the coverage is as described. It's not cakey which is good but not what I was expecting.
Hi Lorie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Luminescence so light you can't even tell you're wearing makeup and I love that
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I loved my experience with this product,my face looks so soft and shiny.
We are so happy to hear you are loving your Luminess Products!❤️
I really like the glowing natural looking results from using Luminess. It's a feel of coverage and not caked to my face. The primer and foundation are truly a refreshing combination together for me. I love the products. Thank You Luminess
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Made an order march 5 th didn't receive till march 25th very slow and deceiving shipping!
Hey Amina! We have been recently trying to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I would love to review my order...but I haven't received it yet.
Hi Kristen, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I got the trial package and was amazed by it, wanted to go on and approve that I received it and get set up for payment, but cannot find anywhere to do so & now waiting for a response from a week ago.
Hi Katie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Good experience, just think I may have ordered the wrong shade
Thank you for leaving your review with us! Let us know how it turns out!❤️
This product didn't not work for me.It made me itch and I ask for a return label to send it back and cancel my subscription. Payment should go back to PayPal.I had a trial and I canceled before the trial was up
I ordered a few weeks ago and haven't received my item yet. The communication was very minimal to the point I was worried I was scammed for a bit. Finally got notification today that my order was shipped. Not sure when it will be here.
Hi Shannon, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
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I ordered the starter kit airbrush foundation without the airbrush equipment for 14 day trial and the shade medium warm 050 is too dark so i chatted with someone virtually and got disconnected and she cancelled my entire order without sending me correct shade of foundation told me no future charges on my card and do not have to return foundation but i have no use for it because its too dark i wanted the shade right below it
I have yet to receive my package so there is nothing to comment on.
We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Amy! We recently tried to contact but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️