Lulugal

This website provided the worst customer service and products I have ever experienced. I ordered an XL coat, which is the correct size for me, but when I received the jacket it didn't even fit over my arms. Upon closer inspection of the tag, I discovered that someone had placed an XL sticker that was cut out to be the exact size and shape of the tag beneath it.

After peeling off this sticker, the actually tag beneath said M. So I contacted customer service to try to get an exchange - they sent me the wrong size, so it should be a no-brainer that they send me the size I ordered. They also claim that they have free world-wide shipping and 30 day "easy" return - it says that right at the top of their website. They also claim to have Live Chat, but that's also a lie, you just send them an email and they'll maybe or maybe not get back to you.

Anyway, I contact customer support and explain their error and give them pictures of the evidence. Their response:

"We are so sorry that our products fails to meet your satisfaction and you can return it back. And we will improve and do it better.
Usually we suggest compensation rather than return, because you need to pay a lot for the shipping fee and you need to wait for a long time as we are in China. How about we send you some compensation in your store account for future use? We will do the best to make up for your loss. Pls advise. Thank you. And if you insist to return it back, we will offer the return address for you at once."

Notice the unprofessional use of "Pls" and their concern with the cost of shipping (even though they said free worldwide shipping"). The obviously poor English also is concerning because I don't know if they ACTUALLY understand my problem. I told them that I am not the one to advise them on what they should do (if they have any sort of legit customer service, they would know what to do and offer a solution) and that they either refund me or exchange my coat. After a few days of cat and mouse, terrible excuses, avoiding the problem, and saying they'll contact their "express company", I finally got fed up and had to threaten legal action if they did not refund me my money. That seemed to get their attention but at the time of this writing I still have not received a refund.

These people are scammers, and I wish I had read these reviews before buying. There are tons of experiences just like mine. I find it hard to believe someone would go out of their way to conceal the true size of a jacket underneath a sticker. They are dishonest, their products are poor, their customer service is even worse. DO NOT DO BUSINESS WITH THESE TERRIBLE PEOPLE.

Also, the people who are giving Lulugal a 5 star rating are obviously fakes - they are either people who were paid to say those things or are employees of the business (if you can even call it a business).