Lulugal

I saw the very cute clothes sold by Lulugal on Facebook and decided to take a chance. I was a bit concerned because I have worked in Asia and know that women there are very small. I looked at their measurements very carefully. I typically wear a size 12. To be on the safe side, I ordered up one size.

When the order came, only 1 dress of 6 fit. The others were WAAAY too small. The quality was okay with most but I could barely put them on. The black dress with the multi-colored pleats which looks really cute in photos is made of very cheap material.

I wrote to the company asking how to send the clothes back for larger sizes. They said they did not recommend that because shipping back to CHINA would be around $65 or more. The offered me compensation in my store account instead. I said that my trust level had gone down to zero and I did not want to send them any more of my money. I had asked for replacements 2 sizes larger than what I ordered -- I believe the replacements were XXXL

After I said I did not want to return the clothes, they offered me 20% of the cost as compensation in my store account. They acted like they cared when I complained and offered 25% of original cost as compensation.

Their responses to me were either designed to give me the run-around until I stopped bothering them OR completely obtuse as if they did not understand what I was asking of them (to send me replacements for only 3 of the six dresses I ordered). I'm not sure which is the case.

After multiple "ticket" exchanges, I told them that I was going to share my experience with their "customer service" on the internet. Their response was:
"We are so sorry for that we have tried our best to help you." I was dumbfounded as they had not "HELPED" me at all.

PLEASE do yourself a favor and DON'T waste your hard-earned time and money on this horrible company. I wish I had read all of these reviews before I ordered.

I bought from them just once - a two-piece bathing suit with a camisole of sorts that goes overtop of it. They sell the suit in about 25 different patterns and colors. I bought a size large. The bottom part fit fine and was consistent with a Size Large, which in the U.S. is a 12 to 14 dress size. The top, however, fit like a Size 10 if not a Size 10. Never bothered to try on the camisole, but it looked like it would suffice for a Size Large. Figuring out how to get an email message to them to request their address for returns was a chore unto itself. Few would figure out how to go about it! To their favor, a woman (obviously the owner) did telephone me back. They have a telephone number at which you can call them but only between the hours of, say, 7:30 P.M. to 2:30 in the morning. The woman emailed me to take measurements of the item and let her have them because then she could tell "whomever" what they did wrong. I emailed her back and told her that I didn't have time to do any measuring, and that all i wanted to do was return the item and get my money back. She emailed me again today and told me something along the lines that I should take the item to the post office and find out what the postage is to send it to China. She also said that most times the cost is so high that it comes to more than the article. She also said something (broken English) about they could maybe help with the cost. At this point I emailed her back and told her to just forget the whole thing and that I was going to just put the bathing suit into the Goodwill box. I also told her that I wanted off their solicitation list and that I would have to tell all my friends and relatives about their return policy. I should add that I do not think these are by any means bad people who run the company. They are just people who should not be doing business with us Americans who have become accustomed to easy shopping and easy returns. I have had to waste just too much of my precious time on this matter.