Made and Designed in Los Angeles - New Arrivals Weekly. Free FedEx Shipping, over US$75. Shop now at www.lucyinthesky.com
Lucy in the Sky has a rating of 1.9 stars from 644 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lucy in the Sky most frequently mention customer service, store credit and phone number. Lucy in the Sky ranks 1909th among Women's Clothing sites.
The shipping was very fast and my item came earlier than when it was expected. The dress is great quality.
Cute and true to pictures but runs small and is very short! I recommend sizing up. Otherwise I loved it!
I bought a dress which was great! But the communication from the company was not. I tried emailing so many times and no reply after the 1st one.
Arrived right on time like they said they would and the quality was very nice I loved the dress on how it came out.
Above and Beyond customer service. They are respectful and helpful.
Also, the quality of my item was good. And amazing selection on the site.
Great online site very persistent and professional, answer quick, update my shopping info almost immediately. Love this online site
I purchased a dress for a upcoming wedding and it is beautiful. Great material and looks expensive. Affordable prices.
Th dresses fit nice and are very good quality and material. I love them! True to size and comfortable.
It came in really quick, faster than expected because of the whole corona thing. I was really happy with how fast it came.
It fitted so nice and great fabric for price. I was pleasantly surprised it really looks great at the formal I went to.
Came so so quick and such good quality for the price. Fits to size and has the cutest stuff! Would order here again!
I never received my order or refund. I have been going back and forth since August 11,2023 and today is September 26,2023. Please refund my money.
The dress I ordered for my girlfriend was all I could ask for. A good price, good quality, good fit, and she loves it. I will shopping here again!
Fantastic quality and looks just like the pictures! The items I have bought have looked super cute on me and I have been very happy with my purchases
Hey Kendra,
Thank you for your feedback:)
We're thrilled to hear that the styles you received have totally met your expectations :) We design and produce all our styles in Los Angeles, so we're glad to hear that you were totally happy with what you received.
Any major issues, feel free to reach out to us at resolution@lucyinthesky.email:)
- Kate
I love the dresses! I have bought from Lucy in the Sky many times and have always had a good experience!
Great products and great customer services and very fast shipping. Will be shopping here again affordable prices
Customer service was very understanding regarding a credit that I forgot to use. Greatly appreciated!
The dress is too short even though I sized up. The dress did not stay up and the way it sat on the shoulders was weird.
Hi Riley,
Thanks for your feedback. We're so sorry to hear about the order. Please email us at resolution@lucyinthesky.email so we can assist you sooner.
-Kate
Overall good quality and website is easy to look through. Returns are super easy and all information you need is on the website.
Answer: Hi Gosset! In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) - Kate
Answer: Hi Chris! We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) - Kate
Answer: Hi Paula! We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. International delivery is 5-10 business days. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) - Kate
Answer: Hi Jessica! We cover the cost of all domestic return shipping for all styles. In the case of any change-of-mind or sizing issues, we offer store credit. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) - Kate
Answer: Shipping takes at least a month from my own experience
Answer: Sorry but my experience, normally three weeks minimum. Sometimes longer. Don't rely on shipment date given at time of purchase either.
Hi Duranda,
Thanks for your feedback. We're so sorry to hear that you never received your order. We want to make sure that you are refunded. Please email us at resolution@lucyinthesky.email so we can look into this issue.
-Kate