Lucy in the Sky has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
Lucy in the Sky
business logo of Lucy in the Sky

Lucy in the Sky

lucyinthesky.com
evening & party, chic womenAge 19-25, 26-45
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About the Business

Made and Designed in Los Angeles - New Arrivals Weekly. Free FedEx Shipping, over US$75. Shop now at www.lucyinthesky.com


lucyinthesky.com
USA
Founded in 2015
Clothing item from Lucy in the SkyFashion apparel by Lucy in the SkyMerchandise from Lucy in the Sky clothing lineLucy in the Sky fashion product

Business Highlights

General

Year Founded: 2015
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: free
Free Shipping: sometimes
Shipped From: USA (California)

Returns

Return Policy: free
Return Instructions: all items returned must be in unused condition
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: evening & party, chic
Body Fit: regular
Available Sizes: Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email, chat
Support Email: shop@lucyinthesky.email

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay

How would you rate Lucy in the Sky?
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Reviews Summary

Lucy in the Sky has a rating of 1.9 stars from 644 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lucy in the Sky most frequently mention customer service, store credit and phone number. Lucy in the Sky ranks 1909th among Women's Clothing sites.

service
378
value
340
shipping
372
returns
315
quality
311
This company does not typically respond to reviews
California
2 reviews
0 helpful votes
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Lucy In The Sky - Super Cute Options!
February 20, 2023

I always turn to Lucy in the Sky when I have an event. They have tons of great styles in all the colors - something for every occasion!

Date of experience: February 20, 2023
Kate L. Lucy in the Sky Rep
over a year old

Hi Dana,

Thanks for your feedback. Thank you for trusting us to dress you for your most special events! Please email us at resolution@lucyinthesky.email if you need further assistance.

-Kate

Illinois
1 review
0 helpful votes
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I love the fast delivery
February 19, 2020

I like the dress, I'm glad that it came early. Dress was but shorter than I expected but it's ok. I am planning to over more dress from this website.

Date of experience: February 19, 2020
Nevada
1 review
0 helpful votes
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HORRIBLE CUSTOMER SERVICE
September 27, 2021

DO NOT BUY FROM LUCY IN THE SKY. I purchased a dress for my daughter but it didn't fit well so I mailed it back to get a store credit.
CUSTOMER SERVICE IS A GHOST! WORST CUSTOMER SERVICE EVER!

Date of experience: September 27, 2021
Canada
1 review
0 helpful votes
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Pricy but Pretty
October 7, 2023

A little pricy but the clothes are so pretttty! Would buy it again when it's on sale.
The glitter makes the dress perfect for festivals.

Date of experience: June 10, 2023
New York
2 reviews
0 helpful votes
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So one of my store credit didn't work. I contacted customer service and they said place a order and they will give it back to my original account. I had returned another order and over 2 weeks they still haven't placed a store credit in my account. So i decided to place a order instead andthen contact them to credit back to my original account for the order i made. Instead i get store credit. Like trying to get my money back for a order i placed is difficult. Like i just want to place my order use my credit before it expires and on top of that free shipping is over $75. Like i just want my money back is that difficult.

Update the associate that gave me my refund only gave me partial refund. I had a totaly of $80 store credit and they only gave me partial of it and didnt give me the full refund. I will never spend my money here again i want my money back seriously. Store credit only. Sure i tried to apply the stinking store credit to my order but the damn code doesnt work. I want my money back!

Date of experience: May 12, 2021
New Jersey
1 review
0 helpful votes
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They clothing look cheap and prostitution like outfits I really think nobody need this garbage on,,,,,,,,,,,,,,

Date of experience: January 28, 2024
Connecticut
1 review
0 helpful votes
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Great
November 13, 2019

The dress is very nice and pretty. Looks exactly like the picture. The color is amazing, fits perfectly. Would highly recommend this dress!

Date of experience: November 13, 2019
Kansas
1 review
0 helpful votes
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Dress
November 23, 2020

I loved the dress I bought so cute and amazing quality and exactly as described. I honestly loved it, i plan on buying more.

Date of experience: November 23, 2020
Colorado
1 review
0 helpful votes
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DO NOT SHOP HERE
March 4, 2021

DO NOT SHOP HERE, if you want to return anything it is only refunded with store credit. They do not make this clear when ordering but only when you look after receiving the order.

Date of experience: March 4, 2021
Ohio
1 review
0 helpful votes
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I like the dress, a little short but it was expected. I like the material and the fit. Will be my homecoming dress.

Date of experience: October 3, 2019
Virginia
1 review
1 helpful vote
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The material of the dress was way stretcher then it appeared in the photo and it also had a purple tint to it, also not in the photo.

Date of experience: November 13, 2019
Washington
1 review
2 helpful votes
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The dresses are so so cute and flattering! They are really good quality considering how affordable they are.

Date of experience: June 26, 2021
Florida
1 review
0 helpful votes
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Good value for money
October 7, 2023

Good design and material. Will recommend to to friends and will buy again. Good choices for prom and homecoming dresses.

Date of experience: April 25, 2023
Florida
1 review
2 helpful votes
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Return was very easy, very nice and helpful! Will be shopping again for more! Dress just didnt fit me as good as the model.

Date of experience: April 11, 2018
Kate L. Lucy in the Sky Rep
over a year old

Hi Brooke,

It's great to hear that you had a positive experience with our returns:)

Any major issues, feel free to reach out to us at resolution@lucyinthesky.email:)

- Kate

Curacao
1 review
0 helpful votes
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Clothing
October 7, 2023

The live chat team is quite nice but I was spoken rudely a few times. In general my experience was good I liked the dress styles.

Date of experience: August 26, 2023
California
1 review
0 helpful votes
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Love the unique pieces
October 7, 2023

Cute clothes that never disappoint! I got a dress and it was my absolute favorite just make sure to check the size charts correctly

Date of experience: June 23, 2023
Pennsylvania
1 review
0 helpful votes
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No refunds
October 4, 2021

No refunds. Only return for store credit. Think about how often you try a dress and hate it. Do not shop here.

Date of experience: October 4, 2021
Nevada
1 review
1 helpful vote
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Everthing was size small and fit as such, maybe my boobs are too small for the chest parts but nothing a lil strap fixing wouldnt fix, i hope

Date of experience: September 20, 2017
Illinois
1 review
0 helpful votes
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I love the dresses I bought for my granddaughter but they were not a good fit for her. I have to return but we will order again. Thank you

Date of experience: October 3, 2019
New Jersey
1 review
1 helpful vote
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I never write negative reviews however I feel like I need to so that no one purchases from lucy in the sky. The dresses online look SO cute however they do not look the same in person. Not only is the sizing incredibly wrong, but it literally feels like you are wearing a halloween costume. I ordered 4 dresses and a bathing suit. 3 of my dresses came in however my 4th one and the bathing suit has not. All 3 dresses that came in are absolutely horrendous. I purchased these for my bachelorette trip only to be left in tears because of how horrible they are & because they refuse to refund me my money back to original payment. If its store credit only this should be outlined AS you are checking out in PLAIN sight but its hidden in their terms and conditions - which no one goes out of their way to look at as most companies online don't obligate their customers to pay for items they are highly dissatisfied with. If all of the items I ordered were horrible I can only imagine that all of their items would be the same. This is an already stressful & expensive time of my life to now feel like I was scammed out of my money is incredibly disappointing.

I ordered a body suit from Aritzia and as I was checking out in plain BOLD sight they tell you it is final sale but when I received my item the sizing was incorrect and I asked if there was any possible way I can exchange for a smaller size despite it being final sale and they not only exchanged it for me but they also paid for priority shipping for me to receive it 2 days later. THAT is good customer service. When I emailed lucy in the sky they said "Apologies for any disappointment. We do outline our return policy at lucyinthesky.com/shop/help" and that I can return for store credit. If they cared about their customers they would give you a refund and not force you to dispute with your bank. Do yourself a favor and never purchase from lucy in sky unless you want to be obligated to pay for items you are extremely unhappy with.

Date of experience: April 24, 2023
Kate L. Lucy in the Sky Rep
over a year old

Hi Sara,

Thanks for your feedback. We're sorry to hear that you had issues with quality in your order. We'd love to look into this. Please email us at resolution@lucyinthesky.email so we can assist you further.

-Kate