Ordered a dress and after 50 days of delaying the shipping, they ended up cancelling it (without me asking) and said I would get my money back?

Elizabeth R. Was so polite and efficient. Change the size of my order super quickly with no problems. She handled everything super well.

The only thing that I would give advice to is starting an exchange program because paying for shipping everytime is tiring.

Beautiful color and fit. So happy with the dress! Great quality and looks even better in person. Super fast shipping too

This dress fits so well in every way. I literally love it so much. The sequins does get everywhere though.

Super helpful and gave me store credit when my dress did not come in time. I have been ordering many things and the help has always been great

I ordered 2 dresses on Sept. 7th and received confirmation that I would receive them Sept 22nd - Oct. 1st. I received 1 dress on time but it had a defect. By Sept. 29th the second dress still had not arrived, no shipping information, nothing. I sent an email requesting the order be canceled since it was not going to arrive with in the time frame they promised. They did not respond for a few days, then they responded telling me to cancel the order in my account, which there is no option to do. I emailed them at their customer service email again and asked them to cancel the rest of the order and refund me. Then, a few days later, a week after I canceled the order, they shipped the second dress (a full 29 days after I ordered it). I have since sent back both of the dresses I received. Lucy in the Sky received the returns on Oct. 7th. It is now October 29th, no refund has been issued. I have emailed several times asking about my refund and I have received no communication at all from them. They have completely stopped responding. They are required by law to notify me of delayed shipments and they are required by law to give me refund and so far they are ignoring the laws. I had to finally send in a dispute with my credit card company.

If I could give this company a rating of 0 stars, I most definitely would. I do not recommend buying from this company one bit. I placed an order on May 11th and was told It would arrive in 2 weeks. 2 weeks passed and the dress was not delivered. I reached out to "customer service" and was told that it was delayed. Mind you, I was not notified of this delay. If it weren't for me reaching out, I wouldn't have been aware of this delay. I proceed to cancel my order, given that I needed it for a special occasion. The fine print stated that it would take 10 business days to process my refund and to allow an extra 1-3 business days for my money to reflect on my account. Again, I waited the approximated time the fine print told me to wait. My money has not been refunded, so I email their customer service once again, they tell me that weekends are not included. Which this is not stated on their refund fine print. Again, I wait some more and It has now been over that extra 1-3 business days and my money has not been refunded. If I were to walk out of a store without paying, that is stealing. So now, why are companies not held accountable when we cancel an order and they refuse to refund my money? It's the exact same thing. This absolutely a circus of a company. They also don't provide a phone number we could call for customer service. Which gives me very much scamming vibes.

Shipped SO fast, lightening speed, I got 2 days after I ordered. Great quality stuff as well. Very impressed.

Very cute clothes. Their website has a lot of options- delivery may be delayed so order ahead of time.

Great customer service! Elizabeth R Was awesome and understood immediately how to help and did so easily. Thank you.

I ordered a dress one month before my prom. My prom was on May 8th and the latest delivery date was May 5th. When I emailed them on April 28th, I told the lady I was worried it was going to come late since it hadn't shipped yet. She basically told me not my problem. A few days after, Monday, May 3rd, I emailed them again and the next day I got a useful reply and my order shipped. But my dress never got here on time. It is May 9th and I still don't have my dress. NOT TO MENTION, my friend ordered hers two weeks before prom and her dress arrived May 7th. IM PISSED

The Lucy in the Sky customer service is good because they quickly responded to my question through email.

BEWARE! HOMECOMING NIGHTMARE! If I could give them zero stars I would. I ordered a dress the beginning of aug. Email said the dress would ship sept 12th, it was on back order. 12th came and went never heard boo. I reached out, now the dress wasn't going to ship until Sept 29th. No one contacted me to let me know (I needed the dress for the 22nd). I was told if I wanted to wait until after 29th they would give me a 25% discount otherwise I could cancel my order. I cancelled and ordered another dress which they assured me would ship that day and be here in time. It is now sept 18th. Fed ex said it has been sitting at their facility for 3 days, I should contact Lucy in the sky to have them escalate it. Lucy in the sky says contact fed ex and if you don't receive by 21st. I said I need for 22nd so my daughter ends up with no dress for homecoming? I ordered way back beginning of august! They have no customer service number and the people monitoring the chats don't give a crap. Worst experience ever. They have no problem taking my money, but delivery the product is an entirely different story. NEVER AGAIN!