If you want a dress with a certain time frame the Do Not Order From Lucy In The Sky! Ordered dress on Sept 10th. Was suppose to be delivered between Sept 23 and Oct. 5th. They ask you not to contact them until after that time frame. Oct 5th came- No Dress, No tracking number. Emailed them on Oct 5th. No response for 7 days! Then response was " we have had such high demand on our dresses so a lot are on back order and yours is one of them ( really our order had been placed for a month and never a notification that it was on backorder) but good news your dress will ship out around Oct 31st." My daughter's homecoming was Oct 21st. They offered a 25.00! Store credit if we waited until Oct 31st or a refund. We will Never order from here again. My daughter was devastated that she never got her HOCO dress and we had to scramble to find one

They do no give refunds. Had I known this I would have never ordered with them. When I explained that the dress was too short and my 16 year old who weighs 105 lbs and is 5'4" butt was exposed they wanted photos. I tried to send the most discreet and modest photo without being inappropriate but they wanted more. Creepy. Who asks for photos of a minors butt? They are SO incredibly rude. I don't know who is responding to these emails but they have no customer service skills whatsoever. I wish I had listened to a friend who warned me not to order from them because they are a "nightmare". Neither one of her daughter's dresses arrived in time for homecoming.

Their clothes are hit or miss. Customer service is fine after they finally get back to you. I'm just so sick of ordering things and having the shipping estimate be wildly inaccurate. They give me an estimated delivery date and the item will still have not shipped a month after that. I've cancelled 3 orders already because of this.

This place is a total scam. Do not order anything from them. My daughter did, and nothing fit her. She needed a dress for her homecoming and ordered three of them. Two arrived and we had to send them back since they did not fit. The third dress was on back order. We were sent a return label for the two dresses and promptly sent them back. We only received store credit. The third dress finally arrived and now they won't reply to my emails to send me another return label for the third dress. It has been a month now and I have sent several emails to them. No response. Don't waste your time with this company. I guess I am just out the money for all of the dresses since I can't get them to refund my credit card or take back the last dress they sent after the homecoming was over. Very dissapointed.

My daughter ordered a Dress for Homecoming and it was supposed to be here before September 28th and never showed up. No phone number to respond to that works. They did not respond to multiple emails. This company is complete trash! We had to dispute with our bank so she could receive her money back. Oh yea, no tracking information either! Don't buy here!

I can only review this company's customer service which was by far the worst I have experienced even considering the issues we've had with the recent supply chain problems. We ordered a dress on 9/16 for a 10/15 event. The delivery timeframe was 9/30-10/12 and while it was close, we took the chance. Beginning on 9/30, when the company had don't nothing but take our money, no shipment emails had come, I emailed to ask what the status was. This was for a young lady's first ever High School homecoming dance and we wanted it to be special. Anyway, I sent 4 emails leading up to the event on 15th and literally DID NOT GET ONE RESPONSE... nothing. I even asked them to just tell me if they would not be able to meet the delivery timeframe promised so we could shop for a back up dress and NOTHING. I have never been so blatantly ignored by a company.

Needless to say we found an alternative dress, canceled this order and will never order from this company again which is too bad because they are made in America (I think?) and have a good selection (but who knows about their quality). If you decide to order from this company, make sure you have OVER a MONTH to get your item.

Do NOT purchase from this scam of a company. They take your money, and you will most likely NEVER see your purchase! Ordered back in Sept- never heard anything about shipping, so emailed several times- no response. Called- phone just rings and rings. They should be out of business! I filed a complaint with the BBB and filed a dispute with my CC company. Many, many friends also experiencing same with them. Order from companies who are legit and actually care about delivering their products to honest consumers!

My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. There is no phone number and the chat has been disabled. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments.

What a terrible company. I ordered two dresses for my daughter, knowing nothing about this website other than it's supposedly where everyone gets their fancy dresses. The dresses didn't ship so, after waiting for 14 days, I requested a refund. The refund was supposed to be processed within 10 days (why it takes so long is beyond me). Well, it's been 14 days and nothing. I've sent emails and never get a response. Thankfully, I made my purchase through PayPal and have escalated a claim with them. Purchase from this company at your own risk.

I would not recommend this place at all! I ordered a dress of my daughter a month ago come to find out the company put them put the wrong address, so FedEx shipped it back and then never contacted me. My daughters dance is next week, and now I have no dress. I tried contacting the company, and all you get is a business Signal. I tried emailing no response, so not only do I not have a dress I am out $100.

If I could give zero stars I would! No customer service, no way to get in touch with anyone. We ordered the dress way in advance, they immediately took the payment but never shipped the dress and we are still trying to find a way to contact them and receive a refund.

My daughter ordered a dress for homecoming and it never arrived. They took the money but never delivered a dress. No customer service number to call! You have to email them and I did and they never responded. I found a "phone number" that you can text- found the number on a complaint of Lucy in the Sky on the BBB but they didn't respond to that either. So we are out the money with no dress and homecoming next weekend. We have been waiting a month for the dress. Do yourself and daughter a favor and don't order from Lucy in the Sky- not sure if it's a scam. But no way to actually get a hold of anyone.

I ordered a dress on 9/18. It said delivery between 9/30 and 10/12. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. I reached out 5 days ago to see where it was. The 24/7 chat is turned off and nobody bothered to respond to my email. Now my daughter has no dress for homecoming and we are scrambling. I would never recommend purchasing from this company unless you don't care if you ever get the item.

I ordered dresses for both of my daughters for homecoming a month ago. The latest estimated arrival date has come and gone with no shipping notification. I had to purchase second dresses for both elsewhere. I've emailed multiple times with no answers. If I could give a negative rating, I would.

We have gotten dresses from the company twice, both times the dresses were very cheaply made and you can see right through them. We actually had to have extra fabric added to the inside of the one dress so that you couldn't see through it. I tried to return the other dress for a refund. They do not give refunds. They only give store credit, that I will never use because their dresses are so poorly made. So, I lost quite a bit of money for poorly made dresses. Also, their dresses seem to run small in size. There is no way to speak to customer service either. It's all done through email. I guess you get what you pay for... I would not recommend buying from this company.

Ordered 2 homecoming dresses on Sept. 12th and neither shipped on time. No answers to my emails. No communication. Had to get another dress and cancelled these 2. The only place I can find that fits my daughter. Now I spend extra to get alterations. Not happy about this!

I wish I had found this site before I purchased my daughter's Homecoming dress back on 9/2/22. It was to arrive no later than 9/29. No shipping email or updates. I have sent 2 emails requesting an update with no response. Tried calling but no answer and no "live chat " option. Luckily I used a credit card so have filed a dispute and will follow up with filing a report to the BBB. Bottom line, get your dress elsewhere after looking at reviews first!

Ordered dress in September and still no ship date and my daughter's homecoming is in 5 days. I wish we had read these reviews before ordering the $70 dress. Now we have to scramble to buy something else cause I'm pretty sure we won't have it by Saturday.

Items arrived too late for the event and were ill fitting. Contacted customer service and they refuse to give me a full refund even though the items have been returned. I will be contacting the BBB.

Horrible customer service, seemed a bit rude, took forever to answer me after I immediately emailed about my order going to the wrong address. They weren't helpful at all, now Im not sure how I'm getting my money back and they're not answering