Lowes.caReviews 77

Ordered two items. One item arrived promptly from a store in Toronto where I live. After waiting two weeks for the second item I contacted customer service for an update. They told me it was coming from a store in BC. Twice now they have tried to contact the store's online service people and also the manager but they won't return their calls or emails. Now I can't get a response from customer service. Has been two months now, either that store doesn't exist anymore or they don't like shipping to Ontario

Good luck ordering anything online from Lowes, at least in Canada. I ordered 3 things this week at all were supposedly available, in stock and available for pickup. Turns out, they had none of them and they just cancelled the order after charging me. I spent over an hour on the phone trying to get an explanation only to be told their online inventory is inaccurate.

I was planning to spend some serious money on flooring when I went to pick up these items, but now I will never look at their website or set foot in one of their stores ever again as a result of ths experience and their total lack of customer service.

Staff don't know anything. They only price match SOME things...

Ordered shower door 2 months ago.
Received 1 of 2 packages on Apr 5th, never received 2nd now is May 11th.
Called courier company they say 2nd was delivered on the 14th of Apr and it wasn't and no notification or email about this mysterious delivery on the 14th of Apr.
Called Lowe's again and after 30 mins of waiting they hung up on me straight from the chill music.
Unbelievable.
And by the way the first time I called on the 30th of Apr about this Lowe's support, they said they contacted courier and to wait for a month for resp.
They actually never did anything to help me.

No responses to online orders worst exierience ever. Even this site is horrible to use! Surprise Surprise just don't use online order you will be disappointed!

I placed an order on April 12th. Package was set to arrive April 17th but it did not. I inquired 4 days after the scheduled delivery and was told to wait until the end of the week. So, I waited and still did not recieve my order. I waited a few more days until April 25th and emailed again. They said the they had to put a trace on the package and it would take up to 7 days. So I called after 7 days, waited on hold for 45 minutes before speaking to a live person. I was told they couldn't do anything for me because the trace hasn't been completed yet. And it can take 7 to 10 days. I told them that this was ridiculous. I have a project to finish and I want a refund for the $100 purchase I made so I can purchase the product from somewhere else. She said there was nothing she could do so I asked to speak to manager. I was on hold another 10 minutes to be told no managers are available and they will call you back within 24 hrs. So 36hrs later I recieved a call from a supervisor. Who told me they should have a update by Monday or Tuesday! They would not issue a refund or do anything about the fact that they provided such incompetent customer service although they admitted that this was handled very poorly. This is soooo ridiculous it is beyond words to describe the level of incompetence of customer service provided.

Lowes price matching policy is a Joke i walked in showed them exact matching dewalt wood planer at Home Depot price $769.00 Lowes price $829.00, Lowes boasts they will match and beat the competition additional 10%, key points as long as the competitor is not a sale price or close out etc, the lady goes online and because it said home depot did not show any in stock (which was reason i went to Lowes) they refused to honor the price match, i'm so sick of these stores and the bait and switch tactics and squeezing every penny from buying public, we all know every product on the market has a huge mark up, but to not even go by your store policy you have actually in writing, as a result loosing a sale i walked out, how they managed to grow to this size is mind boggling when Home Depot and Canadian Tire offer the same items and in most cases cheaper.

HOME DEPOT
DEWALT 13-inch Three Knife Two Speed Thickness Planer
Model # DW735|Store SKU # *******482
(214)
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$781.00 / each

CANADIAN TIRE
DEWALT DW735 13-in Three-Knife, Two Speed Thickness Planer, 15 Amp
(79)
4.1 out of 5 stars. 79 reviews
#055-9009-8
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DEWALT DW735 13-in Three-Knife, Two Speed Thickness Planer, 15 Amp
Dewalt SHOP ALL
$799.99

LOWES
DEWALT
DEWALT 13-in 3-Blade Heavy-Duty Thickness Planer
Item#: *******MFR#: DW735
4.3
(217)
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$829.00

So I measured the pendant fixture in my small apt "dining room" find the exact glass globe shade I want, and apparently there is no way for Lowes to get me that shade, its on the site, I have money that I would like to give them for one, but it apparently can't be picked up here in store, and I can't have it shipped to me. (I live in a major city), the store doesn't have it in stock... so... uhm what more can I say than to hell with you Lowes I guess I'll stop wasting my time. 1 star all around.

Horrible experience! I am doing home renovation and my primary materials source was Lowe's, which converts to thousands of dollars spent there. Most recent experience put an end to it. I purchased sliding closet doors and paid for the delivery to my house (as I have no means for bringing it by myself) so, the door was defective, I called customer service and asked to bring me a replacement door (since I paid for the delivery in the first place) to my surprise I was refused the delivery, the only option they gave was to bring the doors myself and have it replaced in the store, which completely defeats the purpose of initial delivery. Their excuse was that it is probably manufacturers defect so they are not in position to incur delivery expense, when I tried to explain that their position simply cost me delivery money for no proper goods received, they started repeating same phrase, that they are not able to do anything about it...

I placed an order online on May 6 2020 and cancelled it in store Burlington Ontario for days later. Lowe's charged my credit card for the cancelled order. Opened a case to get my refund with customer service to get a refund. Lowe's claimed I was never charged. Sent evidence five times showing I was charged. Went to Burlington location with proof and still no refund. The store even called head office with evidence in hand still no refund. I asked the assistant store manager to look into the refund. He said he would call me in a couple of days. The manager never replied even after I sent a followup email. I opened a case with PayPal. PayPal contacted Lowe's and I had my refund in an hour. Lesson learned Lowe's will only give a refund if forced to do so. They should not bother with a customer service department as they Don't give a crap in doing what is right..

Lowe's deserves 0 stars if there was that option. I ordered a shed online and the order was cancelled shortly after. I called customer service to ask for the reason, and was told that my address was beyond the delivery zone from where the product is coming from (it's sold out in my home store). I didn't fight about this, but I asked for my 20% coupon back that I had used on the shed. And I was told "sorry it has already been used on the shed"... Yes, a shed that I will not be getting. So why can't I get the coupon back to use on different product? That beats me. No wonder they are closing more stores across Canada.

I received a door and after installation we found the one handle is glued with wrong angle (see attachedpicture). Next day the other handle was fully detached because there was not enough glue. I called to Lawe's the same day asking to fix or replace the damaged door. I never met soooo awful customer service. They kept me on hold soooo long and after several transfers they said because of the doors are installed they only can offer 10% discount. So I have to live with damaged doors because Lowes don't care about their customers. After I placed this review on their website, they refused to post it with the note: "it did not meet all our website guidelines". I wouldn't expect such poor customer service from the company who declare their exceptional care of customers.

I purchased laminate flooring from Lowe's Abbotsford, BC that had a 30 year warranty, and would be installed by Lowe's authorized installers. The laminate was substandard - already peeling in the box. Expeditiously resolved with Lowe's replacing it with better quality. From there, it went downhill. The authorized installers consisted of a dad, a young son, and the young son's friend. The adult was present for about 3 hours during the course of 5 days. Some of my furniture was damaged by careless handling, some was weather-damaged when left outside overnight in the rain. They used the saw inside leaving everything covered in sawdust. They mixed the self-leveling compound inside spattering it in walls, cabinets, furniture and floors. One transition strip is not properly glued down. They have chipped door frames and corners of walls from careless handling of furniture. They moved furniture from the walls in the living room and left it piled for the entire time. They did not reposition it as they would need to move it again to do the baseboards. I was blocked in my bedroom by a sofa across the doorway, hurt my 70 year-old back climbing over it... had to go to ER, Xray and CT scan. I had no access to my kitchen or shoe cupboard from for 4 days. Had to go barefoot to McDonald's to get something to eat. It was the careless, 'we don't care' attitude exhibited by their behaviour that makes me feel the installers were not professional or customer-service oriented. Look at the photos below. Would you beive they had a strong work ethic ir prride in their work leaving my home like this? I brought this to the attention of Lowe's in Abbotsford and ProInstallers Inc head office on August 6. It is now Sept 4 and I am yet to be contacted with a resolution. If you use Lowe's Abbotsford, I strongly recommend you do not use their installers. One of the reason's I had gone through Lowe's was to avoid having to deal with two companies. I have to admit, Lowe's has let me down in this respect.

I ordered a costly over the range microwave from Lowes.ca, the item showed 22 pieces in stock and a delivery date of 1 week to the Kanata store. I called the appliance department at the Kanata store to confirm stock and was told that they were in stock at a Lowes warehouse in the Toronto area and it should be 1 week to get it on a regular truck to the Kanata store for pickup. Fast forward 1 month, a few unanswered emails and no call backs from messages left and my microwave arrived at the store. Ok, fine, their busy, I get it, but the total lack of communication is offensive and to add insult when I went to the Kanata store to pickup, I had to wait over 40 minutes for the kid to find it in the back of the store. The customer service counter kid couldn't remember what person she asked to pull the stock, and couldn't speed up the process after 30 minutes of waiting when I asked, there were more staff in the half empty store than customers but still had to wait too long, no one there cares! Never again!