I ordered an item May 24 and I have still not received it. I sent in several online case requests they never responded to and I called everyday but line is always busy. Over a week ago, I finally got through to customer service. Robin and her supervisor assured me they would follow up and investigate and get back to me if I didn't receive it by June 19. I HAVE NOT HEARD FROM THEM. Robin also said 98 percent of the items that go missing are not found and you have to wait until they launch an investigation that takes another three weeks before they will give you back your money. It is ridiculous. I WOULD NEVER USE THEM AGAIN.