Lowes.ca has a consumer rating of 1.4 stars from 15 reviews indicating that most consumers are generally dissatisfied with their purchases. Lowes.ca also ranks 34th among Hardware Store sites. The most common issues with Lowes.ca are around customer service, which is not as good as expected by some customers.
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Beware of ordering anything online. I have recently bought 2 items online from Lowes.ca One was an order of 70 high polished ceramic tiles12 by 24. When my order was ready for curbside pickup, we had to pick up half of the tiles loose in no box or bindings. Realized they were all scratched when we were bringing them all into the house. 2nd order was for a BBQ which was ordered 3 weeks ago. Ordered on the day the flyer came out. Only 2 available at the store. Credit card was charged but then 10 days later the BBQ charge was cancelled. I called the store to clarify and they told me no the order is not cancelled. My order was taking longer because I had ticked the box for free assembly of the item. I told them no I could put it together myself if it was taking this long. The lady said ok. Another week goes by and I got a message today that the order is now cancelled as they have no BBQ of that stock item available in Ottawa. Leaves me wondering what happened! Noticing that when Lowes does advertise they have very little or no quantity of the item available on the first day of the flyer at the area stores. Very disappointing. Didn't realize lowes had so many complaints.See positive reviews
I ordered a barbeque from Lowes on May 5. I kept on following up without response. I called Lowers repeatedly. Last time I was on hold for 2 hours and 28 minutes! Lowes finally said they do not have the item I ordered and not in stock. Why would they take my order and my money and not deliver! To make matters worse, they do not return the money when they fail to deliver. They just keep your money until you complain repeatedly.See critical reviews
IMPOSSIBLE! On hold for 45 minutes and then don't get customer service rep
Find quality service, superior products and helpful advice for all your home improvement needs at Lowe's. Shop for appliances, paint, patio furniture, tools, flooring, hardware, lighting and more at Lowes.ca.
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