Last week my husband and I arrived at this store to buy some flooring and tiles for our home. No sales staff around so we rang a bell 'for help' and waited. An announcement was repeated several time for a store associate to come to that section. 20 minutes later one showed up but was also working with another customer and was therefore short and obviously harassed . We walked out, drove to Home Depot and ordered the products we were looking for. This morning I posted a question on the Lowes website re a bathroom vanity. I asked if it was in stock at the Hyde park, London Store quoting the reference number and the response I got was that the question was not clear. I have sent off another question asking which part they do NOT understand. Customer Service is downhill all the way for this company.