About the Business
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders. Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft! In short: we provide the materials you need to create amazing things!
OnlineMetals.com Reviews Summary
OnlineMetals.com has a rating of 4.5 stars from 838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 6th among Hardware Store sites.
Ordered on July 1 with a 2 day delivery. It's July 6. Please advise when it will arrive…the UPS tracking link does not work
The metal is good and the site is good and the customer service is exceptional, but I'm never going to be truly happy with this company until you can lower your shipping prices. Every item i add to my card has its own shipping costs applied. I can order something the size of a pencil and the shipping will go up by $12-15. I understand that it's because you ship from numerous locations, but in 2025 given the state of affairs with online commerce, it's a major problem and you're always going to be my last resort until you fix it. That said, your selection is second to none, so I will probably continue to default to OM and pay the exhorbitant shipping more often than I'd like to.
First class outfit - materials excellent and 2-day shipment, without paying extra! Lightning-fast. Wonderful company to deal with!
Used it to replace the missing media tray of an antique opaque projector. Ordering was quick and easy. Well packaged. Just precisely what was needed.
Had a great experience ordering through Online Metals. Only bummer is I wish I would have been told that the wire mesh would be rolled up on a 3" diameter cardboard tube. It is extremely difficult to flatten the wire mesh. It looks like the mesh has a wave going through it
Getting a quote and ordering was simple. Shipping was timely. Unfortunately the large piece of copper I ordered arrived poorly finished. It was filthy, had markings on it, and the faces have deep cuts throughout, it is unusable as is and needs a lot of sanding to smooth out all the surfaces. Not happy.
M, thank you for sharing your experience, and we're sorry to hear the copper piece did not meet your expectations. Please contact our customer service team so we can quickly make this right and help you with a replacement or refund to ensure your project continues smoothly. We appreciate your feedback and hope to provide a flawless experience going forward. Our phone number is 800-704-2157, and our email is sales@onlinemetals.com!
Customer service verified the metal I needed was not available at my local location. Customer service helped me with getting what I needed from their other location. My order was just as I ordered and arrived on time!
Thank you for sharing your positive experience, Matthew! We're glad our team was able to ensure you received exactly what you needed promptly. We look forward to supporting your future projects with the same reliable service.
Picked up material with no issues. Contact person was very amiable. Nw location is better for us as it is closer.
Thank you, Mark, for the kind words about your recent visit and for appreciating our new location. We're delighted the experience was smooth and our staff made a positive impression. We look forward to continuing to earn your business and trust.
It was very easy to place my order. The website is well designed to make ordering the material and the sizes you want. Shipping was fast and a well packaged.
Hi Bob, thank you for sharing such positive feedback! We're delighted to hear that the ordering process and delivery met your expectations. Looking forward to supporting you on your next project!
Order was processed quickly, but the material had some surface gouges through the plastic wrapping. It was a pick up order.
David, thank you for your kind words about our quick processing. We truly appreciate your feedback on the packaging issue and will work to improve it so your next pickup meets expectations fully. Your input helps us serve you better.
Purchase was seamless and material received in timely manner. Item in good condition. I had to look for item for a time but is an invaluable part of model building.
Thank you, John, for sharing your excellent experience with our brass strip assortment. We’re truly grateful for your appreciation and are delighted to have helped you find the perfect components for your model building. We look forward to supporting your projects again whenever you need.
I was needing a piece of cast iron around 4 x 4 x 2, and having trouble finding it. Online Metals had and shipped it to me. I should have started with them.
Thank you for sharing your experience, Raymond J. We're thrilled to hear we could quickly provide the exact piece you needed and appreciate your kind words. It's great to know we'll be your go-to for future projects— looking forward to helping again!
I have bought copper, brass, bearing bronze, steel and aluminum in all shapes and sizes. Items were always superb quality, With fast shipping, will continue buying from Online Metals as prices are also very good.
Thank you, Jim, for your continued support and kind words about the quality and service. We're delighted to hear we've met your expectations and look forward to serving you again with affordable options and fast shipping.
Easy to order, lightning speed shipping.
I have never had an issue with any products that I have ordered. Thank you!
Thank you so much for your kind words, Sandy. Your trust means a great deal to us, and we’re committed to maintaining that reliability with every order. We look forward to continuing to support your needs with the same ease and speed.
That sure is a nice piece of metal. Really great. Really shiny. No Trump tariff required. Nice customer service, very helpful, very kind.
Thank you so much, Becky! We’re thrilled to hear you loved the shiny metal and that our team could make your experience smooth and enjoyable. It’s customers like you that make what we do truly rewarding!
The customer service was great and the communication also great. I was shipping the New Zealand and the only disappointment was the alloy was shipped in 2 containers instead of one costing me 2X what it should have. When it all arrived it would have easily fit in one tube.
Dennie, thank you for sharing your experience and recognizing our customer service and communication. We truly appreciate your feedback about the shipping, and we're already exploring ways to handle shipments more efficiently to save you costs in the future. It means a lot to know we delivered well otherwise!
I received exactly what I needed in a reasonable timeframe and the material met the specifications requested.
Hi Phillip, we appreciate you sharing your experience and are glad to hear the equipment met your specs and arrived on time. If there’s anything else we can fine-tune or assist with to make your next project even smoother, please don’t hesitate to reach out. Your ongoing feedback helps us keep improving!
The raw stock arrived in great condition and quickly. I did not expect to have it so quickly. Thank you, will order from again.
Omari, it’s fantastic to hear your order arrived in perfect condition and quicker than expected! We really appreciate your trust and look forward to helping you with your next project whenever you’re ready. Thanks so much for sharing your experience!
I been buying from On Line Metals for a few years now and have always found their products and service to be EXCELLENT
Mark, thank you for your kind words and continued support over the years. We're thrilled to hear that both our products and service have consistently met your expectations, and we're committed to keeping it that way! Looking forward to assisting you for many years to come.
I got the material for what I need and material traceability emailed me very quick
Overall the service is good and I am happy with it.
Thank you so much for your kind words, Vue. We're thrilled to hear that logistical details and the overall service fell quickly in line with your needs—you're the reason we strive to keep everything smooth and reliable! Please don’t hesitate to reach out if there’s anything else we can do to support your projects.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jason, thank you for your candid feedback—we’re glad to hear you were happy with our products and service overall. We appreciate your point about how the wire mesh was packaged, and Stories like yours help us improve customer experience every day.