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OnlineMetals.com

Overview

OnlineMetals.com has a rating of 4.7 stars from 821 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 1st among Hardware Store sites.

service
22
value
23
shipping
23
returns
6
quality
23
This company responds to reviews on average within 21 days
How would you rate OnlineMetals.com?
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Virginia
1 review
0 helpful votes
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Aluminum purchase
February 14, 2025

Everything I needed for my project was available and in the sizes I required. Online purchase and alloy information was easy and helpful.

Date of experience: February 4, 2025
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback Jeff! I am glad you had a great experience with us! I hope we can be a reliable source for you!

Texas
1 review
0 helpful votes
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Excellent
October 24, 2024

Was worried before placing order, as i am not sure about the thickness of the product, but it came out really good. As expected. Thank u guys fir chatting and talking online to help me decide yhe correct product.

Date of experience: October 14, 2024
Mollie A. OnlineMetals.com Rep
6 months ago

Thanks for the feedback Madhav! I am so glad we could get you the best material possible to ensure it works for your project! Our customer service is always to help as well!

Mississippi
1 review
0 helpful votes
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This is an awesome company, fast shipping too! The freight seems to be expensive though :(

Date of experience: February 22, 2025
Mollie A. OnlineMetals.com Rep
2 months ago

Thanks for the feedback Richard. I do apologize, UPS has raised prices on us recently. I am happy that we could get this to you as fast as possible though!

Washington
1 review
0 helpful votes
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Quality
February 7, 2025

I know when I order marine grade aluminum 6061 or 6063 I'm getting what I wanted. MTR's are all provided leaving no doubt.

Date of experience: January 28, 2025
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback William! I am so glad to hear you had a great experience with us! We always do what we can to get the correct material with those material certs to you to meet your timeline!

Michigan
1 review
0 helpful votes
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Quality stuff
February 20, 2025

Received my aluminum in a timely fashion and it was complete and exactly what I needed. Thanks

Date of experience: February 10, 2025
Mollie A. OnlineMetals.com Rep
2 months ago

Thanks for the feedback Kevin! I am so glad we could get you the material needed for your project to you in a timely manner to meet your deadline!

Maryland
1 review
0 helpful votes
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Smooth transaction
February 8, 2025

Well organized website, good selection (they had what I needed) smooth checkout, fairly priced, properly packaged and arrived as promised.

Date of experience: January 29, 2025
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback Don! I am glad we were able to provide a great experience from the checkout process, to the best quality materials!

Massachusetts
1 review
0 helpful votes
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Stainless Steel
February 18, 2025

My metal arrived less than a week within ordering and I got my order in good condition.

Date of experience: February 8, 2025
Mollie A. OnlineMetals.com Rep
2 months ago

Thanks for the feedback Avery! I am so glad to hear about your great experience with us! I hope we can continue to be a reliable source for you!

Washington
1 review
0 helpful votes
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Slow Customer Service
December 27, 2024

I bought some copper tubing and the shipping was expensive. I wanted to Will call it, but the rep had a hard time getting info from the warehouses for stock. I ended up purchasing it and having it shipped because i needed it sooner than later. It took 2 days to get back to me and still did not have any info for me.

Date of experience: December 17, 2024
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback Fred. I am sorry to hear about your experience. I will be reaching out to you shortly!

Washington
1 review
0 helpful votes
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More than expected
January 26, 2025

I ordered a custom cut, 6"x6" piece of 0.040 brass. I received a 12"x12" cut into four pieces, each 6"x6". I was not expecting 4 pieces. Exactly what I ordered, and then some!

Date of experience: January 16, 2025
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback Horace! I am so glad we could get you exactly what you needed!

Colorado
1 review
0 helpful votes
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Item worked!
February 11, 2025

The same item I got before wasn't avail but I got something close and the only sad thing was shipping was a lot, thanks for fueling my projects!

Date of experience: February 1, 2025
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback Reen! I am so glad you had a great experience with us! We are happy we can be a reliable source for you!

New York
2 reviews
0 helpful votes
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My #1 metal source
January 6, 2025

No one else could even come close to providing my specific needs or offer reasonable pricing. The service was great and staff was very accommodating. Online metals is hands down the best place to go.

Date of experience: December 27, 2024
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback Donald! I am so glad we can be a reliable source for you! Our awesome staff of customer service representatives are always happy to help!

Georgia
1 review
0 helpful votes
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1018 Carbon steel
February 22, 2025

Ordered two pieces of 1018 for a project. Order was correct and delivered quickly.

Date of experience: February 12, 2025
Mollie A. OnlineMetals.com Rep
2 months ago

Thanks for the feedback Kim! I am happy we could get you the correct material as soon as possible!

New York
1 review
0 helpful votes
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Great customer service
January 10, 2025

Fast delivery, quality material, nice discount. I ordered the material for a non-profit art center I am working for and the next day I get a discount coupon via e-mail. Customer service honored it on the goods I already had on order. Thank you On-lineMetals.com

Date of experience: December 23, 2024
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback Andrew! I am so glad we were able to get you the discount to help get the material you needed for your non-profit!

Missouri
1 review
0 helpful votes
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Good prices, fast delivery
February 21, 2025

I will patronize OnlineMetals again for my next project.

Date of experience: February 11, 2025
Mollie A. OnlineMetals.com Rep
2 months ago

Thanks for the feedback Horace! I am so glad we can be a reliable source for your metal needs!

Washington
1 review
0 helpful votes
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Aluminum angle plates
January 7, 2025

Online Metals was convenient to order on line and the customer service was very helpful answering my questions. I picked up the metal at their Portland plant quickly and efficiently.

Date of experience: December 28, 2024
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback Albert! I am so glad to hear you had a great experience! We are always happy to help with any metal inquiry!

Colorado
1 review
0 helpful votes
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Fast, almost Too Fast!
January 28, 2025

Fantastic turn-around from Order to Processing; quick shipping; excellent selections, good prices, Great Cutting Service; Excellent Customer Service; A Quintessential Online experience.

Date of experience: January 18, 2025
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback Christopher! I am so glad we could get the material you needed to you in the best time frame to work for your project!

New York
1 review
0 helpful votes
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Packaging
January 2, 2025

For a company that sells and ships material all day long, I'm surprised that my material is not secured inside the tube when I get it. One or both ends are open.

OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 23, 2024
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback Craig! I am sorry to hear about that. I will be reaching out shortly!

Virginia
1 review
0 helpful votes
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Easy to shop website. Found what I wanted and selected the size needed for my project. The metal was professionally packed in a bend-proof container and shipped fast to my address. Just a great experience overall. Will tell my friends.

Date of experience: December 9, 2024
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback Hunter! I am so glad to hear we could get you what you needed, in the best quality!

Nebraska
1 review
0 helpful votes
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Perfect
February 18, 2025

Ordering was easy, cost was reasonable, delivery was on time, 5-star.

Date of experience: February 8, 2025
Mollie A. OnlineMetals.com Rep
2 months ago

Thanks for the feedback Rob! I am so glad to hear about your great experience with us! I hope to see you return to us in the future!

Texas
1 review
0 helpful votes
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Awesome service
February 18, 2025

I have used online metals for years. Always top notch quality and service.

Date of experience: February 8, 2025
Mollie A. OnlineMetals.com Rep
2 months ago

Thanks for the feedback Jim! I am glad to hear we could be a reliable source for you!