Brilliant, Speedy efficient service... nothing was too much trouble to ensure satisfaction. Additional part required to complete my original order was dispatched and arrived just 24 hrs later. Well done.
W. J. D. Canterbury.
Ordered a bracket on Thursday with an emboldened promise on their website of "Free next day delivery". Four days later and nothing. Won't answer phone and direct to email query instead. Nothing back. I'd avoid.
Great service! Having bought a bracket from them 9 years ago, which was a good price, arrived promptly and perfect for the job, I contacted them last week about hanging a different tv on it and they could not have been more helpful. They responded immediately, advised me on everything I needed to know and generously sent me additional screws for the new tv.
Awful company to deal with- no address or phone numbers given anywhere! Need to return an item but can't as I can not contact them to find out their address m! The only way of contacting them is via their suspect ‘One for everything' online form - which is never read and I don't believe goes anywhere! Absolutely disgraceful - I'm warning people NEVER order from these people! I've reported them to Trading Standards!
Wonderful service in this very demanding lockdown time. Bracket was sent out so quickly, and whilst we were prepared to wait a while, it came the next day. Very good quality, solid bracket, clear instructions. Very happy!
Fantastic service, even though I havent bought anything for over ten years from them they still go the extra mile. I am on my 3rd TV on the same bracket and they sent me some screws on next day delivery free of charge to help me out
Wanted a sturdy wall bracket to support my new tkitchen tv and found the ideal one on BracketsRus.
Ordered it on a Sunday and it arrived on Tuesday morning post free.
It is a great product at a very reasonable price, and was received in record time - very well done.
If only all purchases could be this easy!
Ordered Bracket 24th of April. It's now 29th of June. No bracket. Phone doesn't even ring when I call, though they never answered in the past anyway. No response to emails. Another Covid Casualty? Save your money. I was trying to give local business a chance rather than amazon. Lesson learned. Only cost 20 quid for the lesson.
I thankfully received the bracket a few days later than expected. Was worried at first. But glad it arrived. All parts are there as per the instructions. Putting it up now.
I am not sure that this company exists
It is not registered anywhere
It does not have a customer service phone line, only a form to fill in to get back to them that they do NOT reply to.
I am still awaiting hearing back and awaiting to see if I will actually receive the bracket I paid for!
Good website. Accurate description. Brilliant price. Cracking product. Prompt delivery and supplied with fixings. Will definitely be using bracketed in the very near future. Absolutely first class. Well done to one and all.
Order placed 08:30 on Friday morning, delivery 09:00 on Saturday morning - excellent service.
TV bracket was exactly as described.
Website very good making selection easy for each model of TV's and also giving useful dimensional diagrams.
This is the second time I have used Brackets r us and would thoroughly recommend them.
Like at least one other reviewer from here, in spite of giving exact model number for a TV bracket, I was supplied with some complete junk that was not fit for purpose. And the company refuses to refund
Sent me the wrong bracket, returned tracked delivery, item was delivered to them on Jan 22, still waiting for refund. Very unhelpful. Opened paypal dispute to get refund. Total rip off merchants. Avoid..
I have used this company twice now. The most recent sale was for a 55" Sony TV bracket. The correct bracket arrived, well packaged, took half an hour to install, and works perfectly. I had a query, which was answered almost immediately by Lee, and satisfactorily resolved. These brackets have a leaflet inside, which says that they should be fitted by a professional. I am an IT Consultant, so this is probably not my line of work. However, they only need a little common sense, and basic mechanical knowledge. A good range of products, and quick response, excellent.
Very poor products and service. First bracket arrived in a broken box, with rusted parts, and didn't fit the TV properly. Second bracket was far too weak and bendy to support the TV properly. It is not possible to speak to customer service except by email. They drag their feet. They sent me a form to request refund but I had to pay postage to return the bracket, and it has been 1 month since sending and no response. Everything so far suggests they have no serious interest in customer care, only in making sales. If you use this company you are taking a big risk - it may be fine if nothing goes wrong but if something does you will be on your own.
Must compliment this Co for 1st class service. This is what internet buying should always be.
Ordering was simple, site was informative, telephone help was useful. Both price and next day delivery (no p&p), cannot be beaten. Product was very well engineered, solid and with ALL bolts, nuts, washers and more etc that was needed.
Dave C, 4 Nov 13
Great price, great product, quick delivery and good communications:-
Helpful staff took my order emailed confirmation and despatched this bracket very quickly.
The bracket itself is really simple, lightweight but sturdy and my 51" plasma feels safe as houses.
Would definitely use them again.
Found the bracket I needed quite easily on the website and it arrived within 24 hours. Second time I've bought a bracket from them and both good quality. Latest one a bit fiddly to assemble (2 hands not quite enough!) but nice & sturdy.
I was looking for an unusually sized wall bracket for a Panasonic Plasma TV and the helpline were really helpful in providing measurements. I ordered at 5 pm and it still arrived next day! The wall mount came with a full pack if fittings, to cover all possibilities and is truly a very robust and well made unit. Superb all round, I would not hesitate to recommend and use again.
Overview
BracketsRus has a rating of 4.4 stars from 271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BracketsRus most frequently mention next day, good quality and fast delivery. BracketsRus ranks 5th among TVs sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members