BracketsRus

In a minefield of companies dealing in TV mounts I was drawn to bracketsrus as their website was so easy to use. I was mounting a VERY expensive 52 inch Samsung plasma. I wanted a bracket that was of quality build and had adjustable tilt. I spoke to a girl on their team who was so knowledgeable it actually shocked me. I was worried about the weight of the plasma and whether the bracket would cope with it. The bracket was so well made, dead easy to mount a 37kg plasma on. It came as promised next day. I was dead chuffed with whole experience. Will definitely use this company again.

Fraudulant terms - Bracket r us claim to have a no problem return full guarantee within 30 days. We purchased and received our Plasma bracket at a good price and quite quickly. We noticed the bracket was the wrong size and on advice from their team we returned the product looking to recieve the correct size. This was in July, since then they have not returned any of our emails or call us on the numbers we provided. There are no numbers to contact them on and the delivery address is a couriers address. It is absolutely appauling they will not send the new product or give us our money back which is close to £100. I strongly suggest that no one use their site to purchase any product as you are at risk from the moment you sign up. Please stay away from this one, I wish we had of.

I ordered my first bracket and I must say the service was pretty good. But the bracket didn't fit and I had to return it, at their cost. I was advised of another bracket that would fit but it was twice the price, I ordered it and paid the extra and it arrived quickly. However this one didn't fit either and I was asked to send photos to prove I wasn't lying. I eventually manage to get a full refund but only after having to explain and prove the issue.

Please, Please Please dont buy from this company.

Having ordered a bracket from this site for my sony bravia 40, the bracket wasn't suitable for the recess where I wanted to put it, I returned it unused having to pay nearly £5 to do so as they provide no service for this.
They suggested another bracket and I wrongly decided to pay the difference after they had had the returned bracket nearly a week later so that my husband could fix the tv at the weekend - stupid mistake on my part!
Of course after a week in their possession the item is damaged! They won't credit me the money and the courier service they recommended doesn't cover damage to goods.
I am waiting to hear if I will get my money back or a replacement bracket. I will let you know the outcome

The bracket I ordered did not fit my TV (bracket blocked the sockets on the back of the TV). Their customer service department advised me on the correct bracket I needed, sent a prepaid label to return the wrong bracket and sent the correct one without any fuss.

Ordered over Christmas so didn't get the next day as no-one was working over Christmas / New Year (but didn't say this anywhere). I bought 2 brackets, one was specifically for a 32 inch JVC TV and the bracket, despite fitting, comes up above the TV so you can see it popping up above the TV when mounted to the wall. We had a professional come in and fit it and he showed me why exactly it was going to pop out the top, so this definitely wasn't a fitting issue. In general, I like the company - the fact you can put in your TV type and be confident it will fit is great - just a bit gutted it's not a little more discreet (especially considering the price)!