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OnlineMetals.com

Overview

OnlineMetals.com has a rating of 4.7 stars from 822 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 1st among Hardware Store sites.

service
22
value
23
shipping
23
returns
6
quality
23
This company responds to reviews on average within 21 days
How would you rate OnlineMetals.com?
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Virginia
1 review
0 helpful votes
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Easy to shop website. Found what I wanted and selected the size needed for my project. The metal was professionally packed in a bend-proof container and shipped fast to my address. Just a great experience overall. Will tell my friends.

Date of experience: December 9, 2024
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback Hunter! I am so glad to hear we could get you what you needed, in the best quality!

Nebraska
1 review
0 helpful votes
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Perfect
February 18, 2025

Ordering was easy, cost was reasonable, delivery was on time, 5-star.

Date of experience: February 8, 2025
Mollie A. OnlineMetals.com Rep
2 months ago

Thanks for the feedback Rob! I am so glad to hear about your great experience with us! I hope to see you return to us in the future!

New York
1 review
0 helpful votes
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Packaging
January 2, 2025

For a company that sells and ships material all day long, I'm surprised that my material is not secured inside the tube when I get it. One or both ends are open.

OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 23, 2024
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback Craig! I am sorry to hear about that. I will be reaching out shortly!

Texas
1 review
0 helpful votes
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Awesome service
February 18, 2025

I have used online metals for years. Always top notch quality and service.

Date of experience: February 8, 2025
Mollie A. OnlineMetals.com Rep
2 months ago

Thanks for the feedback Jim! I am glad to hear we could be a reliable source for you!

Virginia
1 review
0 helpful votes
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Good experience overall
October 23, 2024

Quick shipping, clean product. Exactly as ordered.

Only con is the shipping cost changed (it went up) substantially, even though I used the same information for the estimate.

OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 13, 2024
Mollie A. OnlineMetals.com Rep
6 months ago

Thanks for the feedback Christopher I am glad we could get you what you were needing in the best quality. I will reach out to you about the shipping cost!

Florida
1 review
0 helpful votes
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Very easy
January 23, 2025

I got exactly what I wanted at a fair price. Delivery of my order was very fast. Couldn't ask for more.

Date of experience: January 13, 2025
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback Kris! I am so glad we could get you what you needed for your project!

Virginia
1 review
0 helpful votes
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Got what I was looking for
January 29, 2025

I looked up the material i needed, found it ordered it done deal. Received the order in an expedient manor.Thank You

Date of experience: January 19, 2025
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback Steve! I am so glad we could get you the material you need as past as possible to work for your project!

Indiana
1 review
0 helpful votes
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Fast Shipping
February 17, 2025

I received my order 2 days after placing. Item arrived in good condition.

Date of experience: February 7, 2025
Mollie A. OnlineMetals.com Rep
2 months ago

Thanks for the feedback Chad! I am so glad to hear about your great experience with us! We always do our best to ensure the best quality material gets shipped to you in the shortest amount of time!

New Jersey
1 review
0 helpful votes
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Non certs received for item
February 16, 2025

CC required
for 321 BAR 1.00 dia 3 pieces 44.00" in length
Charlie
Wallingford ind

Date of experience: February 6, 2025
Mollie A. OnlineMetals.com Rep
2 months ago

Thanks for the feedback Charles! I am glad to hear you had a good experience with us. Certs should be sent with the material, but if you ever do not get it, please email sales@onlinemetals.com, and we should be able to send those certs to you!

Maryland
2 reviews
0 helpful votes
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Variety at a good price
October 8, 2024

It's not always easy to get all the different raw material dimensions that can save hours of machining.
When in need, check with OnLine metals.
They may not have EVERYTHING, but they sure do have most.

Date of experience: September 28, 2024
Mollie A. OnlineMetals.com Rep
6 months ago

Thanks for the feedback Hector! I am so glad we are able to provide a variety of products to meet your metal needs!

Florida
2 reviews
0 helpful votes
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Stairway handrail project
October 14, 2024

1st order, easy & great delivery as promised, good quality. Well packaged.
Also, a courteous human answered the phone for a specific question. Highly recommend!

Date of experience: October 4, 2024
Mollie A. OnlineMetals.com Rep
6 months ago

Thanks for the feedback Francine! I am glad we were able to get the best quality material to you at the best price!

New Jersey
1 review
0 helpful votes
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Great Company and Customer Service
December 9, 2024

I am a repeat customer. I recently purchased an angle, aluminum extrusion from Online Metal, which unfortunately, one piece arrived with significant edge damage. Upon contacting the customer service. I had fantastic response where within two days Online Metals at no charge replaced the damaged pieces so I could continue with my project. Thank you for being so responsive to your customers. Highly recommended this business.

Date of experience: November 29, 2024
Mollie A. OnlineMetals.com Rep
4 months ago

Thanks for the feedback Miran! I am so glad we can be a reliable source for you! Our customer service is always happy to help with any issues you may come across!

Hawaii
1 review
0 helpful votes
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Great products
October 17, 2024

Excellent products. I would suggest adding a flat rate shipping option from USPS. A fraction of the price for 5 day shipping to the islands rather than 2-day air.

Date of experience: October 7, 2024
Mollie A. OnlineMetals.com Rep
6 months ago

Thanks for the feedback Scott! I am glad you liked our products! We unfortunately do not ship with USPS, as we do not have a contract with them. If there is a shipping account you want material to ship on, we can do that, there is a $10 packing fee.

Washington
1 review
0 helpful votes
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Right Stuff/Wrong certs
October 17, 2024

We keep receiving the wrong certs with our material. Fortunately the people who work there are very helpful and quick to respond to any issues that arise.

Date of experience: October 7, 2024
Mollie A. OnlineMetals.com Rep
6 months ago

Thanks for the feedback! I am sorry to hear you got the wrong certs, but I am glad we were able to resend you the correct cert!

Texas
1 review
0 helpful votes
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Great experience and customer service!
October 3, 2024

I needed help finding a very specific cut that wasn't on the website, and was able to get the help I needed through the chat function, as well as having the order placed for me. Will continue to do business with Online Metals!

Date of experience: September 23, 2024
Mollie A. OnlineMetals.com Rep
6 months ago

Thanks for the feedback Angela! I am glad to hear about your great experience with us! We are always happy to help with any material or order inquiries!

Arizona
1 review
0 helpful votes
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Free Pick-Up is Great
December 26, 2024

Used the free pick-up in Seattle. Was ready to pick up within 2 days of my order. Convenient location, quick and easy to get the package. Will definitely do it again!

Date of experience: December 16, 2024
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback Kirk! I am so happy to hear you used the Seattle pickup. I am so happy we were able to service you with the new convenient location!

Alabama
1 review
0 helpful votes
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Met my deadline
January 22, 2025

I had one piece of a large order that was delayed, uncertain. They over-nighted the tube so I had all my materials with a new vendor. Great service.

Date of experience: January 12, 2025
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback Geoff! I am so glad we were able to get this for you in a short amount of time!

Minnesota
1 review
0 helpful votes
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Metal
February 10, 2025

Very good customer service was helpful this was a re-order.

Date of experience: January 31, 2025
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback Mitch! I am so glad you had a great experience with our top-notch customer service team! They are always ready, and happy to help with any of your metal needs!

North Carolina
1 review
0 helpful votes
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Small purchases
September 30, 2024

Helpful and friendly assistance when i called in with questions on my order.
Very helpful and very friendly.
Thanks i will order again.

Btw: more and better options on buying than the other material seller
and better prices as well, at least on the smaller purchases.

Date of experience: September 20, 2024
Mollie A. OnlineMetals.com Rep
6 months ago

Thanks for the feedback Steven! I am so glad we are able to provide you with the material needed for all of your projects! We are continuously adding more products and information to the website to provide the best service!

Illinois
1 review
0 helpful votes
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DYI
February 9, 2025

It was great business with you fast shipping and great product and easy website to use Thanks

Date of experience: January 30, 2025
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback Bruce! I am so glad you had a great experience all around! We do our best to ensure the best quality material is shipped and delivered to meet your needs for any project!