Irina S.

I received a door and after installation we found the one handle is glued with wrong angle (see attachedpicture). Next day the other handle was fully detached because there was not enough glue. I called to Lawe's the same day asking to fix or replace the damaged door. I never met soooo awful customer service. They kept me on hold soooo long and after several transfers they said because of the doors are installed they only can offer 10% discount. So I have to live with damaged doors because Lowes don't care about their customers. After I placed this review on their website, they refused to post it with the note: "it did not meet all our website guidelines". I wouldn't expect such poor customer service from the company who declare their exceptional care of customers.