Loveholidays

We're disappointed by the continued lack of resolution *******@LoveHolidays regarding our booking (Ref: LOV*******U) at the Lady Diana Hotel in Istanbul. We raised concerns on 18 April after discovering that both rooms we booked were windowless budget rooms — a detail that wasn't clearly disclosed at the time. Since then, we've made multiple attempts to contact your team via email (which bounced back), phone (with no success), and social media. Despite my efforts, I was told I couldn't discuss the booking because I'm not the lead passenger — even though both of us arranged and paid for this trip. I then had to arrange for my husband to contact you separately, which took more time, only for the case to be closed on my end as if it had been resolved — when in fact, nothing had been sorted. Now, the lead passenger has been told that you're still "awaiting a response from the supplier." Meanwhile, time is passing, room availability is decreasing, and upgrade prices are rising — a cost we believe you should cover, given the delays. This experience has taken up far too much of our time and energy, and it's been incredibly frustrating. We're asking for clearer communication, faster action, and accountability in resolving what should have been a straightforward request. We hope this can be resolved soon. Thank you.

I had an extremely disappointing experience with this company, which was supposed to provide me with a relaxing vacation. This trip was also a gift for my birthday, but unfortunately, it turned into a complete nightmare.

First, the hotel was in terrible condition—dirty, unsanitary, and far from what was promised. The staff was insulting and unhelpful, making the entire stay even more unpleasant.

To make matters worse, I was unable to get proper rest due to loud construction right outside my window, which gave me constant headaches. Sleeping was nearly impossible.

The worst part came on my last day when I was forced to vacate my room 10 hours before my flight. This left me stranded outside in an unfamiliar country, unable to take my essential heart medication after a heart transplant. This was not only inconvenient but also dangerous for my health.

To top it all off, when I tried to raise my concerns as a customer, my complaint was completely ignored. The lack of care and professionalism from this company is shocking.

This experience was beyond disappointing—it was unacceptable. I would never recommend this company to anyone.

Avoid!Be carefully!The company deceiving with prices! The prices on their website do not correspond to reality! For the first time, we booked a holiday through loveholidays.com on Wednesday evening for a Saturday flight, the next day they called us and said that we needed to pay an extra £600, since the tickets had already gone up in price... We asked when we could fly so that we wouldn't have to pay extra, they answered that on Sunday,then we agree.After one hour company send email with confirmation what we have to pay an extra £450 again. And so we discussed with them for a long time, what did you tell us that we didn't need to pay extra, to which they began to threaten us and said that everything was canceled and they wouldn't let you have anything! They canceled everything without my permission and returned the money a few days later! Because of this company, we couldn't fly anywhere because we were waiting to get our money back! The best reviews about this company are bought, don't be fooled by their prices and what people say about them is good! Use our experience and help prevent troubles and fraud!

This company has unfair terms and conditions. They missell holidays and don't care. They will block your number to prevent calls and shut down online chat. The only way of communicating with them is to try calling from a different number or to write a letter by snail mail. Should be shut down!

Love holidays do not check hotels and claim hotels offer services they don't like air conditioning. Very poor experience using love holidays and the customer support was poor. I sent photos of the hotel room with a urine stained mattress and blood stained sheets which i was expected to sleep in. Love holidays said this is acceptable in a 4 star hotel

The worst experience ever, they will take your booking and payment, then they will come back to you with alternative hotels because they can't fulfill your original hotel! I've paid and booked for a specific hotel and not your alternative! Avoid at all costs
I can book a cheaper 5 star myself and dont need you to take payment for a more luxurious hotel and come back with cheaper alternatives for the same price! Big scam!

I got severely ill on my last day on holiday and called their emergency helpline, intended to be a 24/7 phone line. They didn't answer, despite repeated calls. We even tried calling their normal lines during working hours - no answer. When I highlighted this issue as a post-travel complaint, they closed the issue without explanation, apology or compensation. When I then spoke to an agent of their called Buhle online, she was rude, dismissive and sarcastic. To this day they refuse to acknowledge this issue - it's dangerous and straight up lies to reassure people that there's a 24/7 helpline when there is not.

Stay away if you can, there are so many other agencies you can try. We used Love Holidays in the past and never had an issue, but this time it seems that there is no humanity left in this world. We booked our holiday in February to ensure everything is ok. A month before our holiday our Hotel was cancelled, we did understand the issue that was with live holiday and the terms and conditions but love holidays had no compassion for our case, my family booked rooms in the same hotel through other agencies and never had an issue we were the only ones cancelled as we trusted Love Holidays. We explained that we cannot accept another location as we have our family traveling from other countries and we are all booked in there for a wedding and we want to be together with our family. We gave them so many ideas for how to help us having a room in the hotel we needed, but they refused to assist us when it came to money. So of you don't want to ruin your entire holiday stay away.

We were robbed! Please do not book a holiday with Loveholidays! They falsely advertise their hotels.

My sister and I booked a 5-star hotel, and when we arrived, we found the place in a critical condition with a dirty pool area, disgusting contaminated food, and restaurants without AC facilities. The contamination of the food comes as it's about 40 degrees in Turkey and the food on such heat swets ridiculously, open buffet dishes and mosquitoes around the food we were supposed to eat... The staff is rude, and security was taking pictures of us without our consent and laughing at us when we complained. Just use any other travel agency and do yourself a favor to avoid them.

It was a waste of money that they still refuse to refund as we didn't stay there we literally came back home on the same day. Advertising falsely to get people's money it's called stealing!

Love holidays have changed my flights by 2 days. Although an inconvenient we can still do the holiday and obviously assumed love holidays would amend the booking with the hotel as we purchased the holiday as a package.

However, they want £986 extra to amend the booking even though they have changed the dates.

No support, no help, absolutely awful company and customer service is a disgrace - they just don't care.

Please anyone who is thinking of booking with Love holiday DON'T! They won't look after you and will charge you more money. Absolute greed. What sort of company changes a package holiday and then expects more money from the customer. DISGUSTING!

I booked a holiday which I decided to cancel as I'm moving to a different country. I called them a number of times to check that if I cancelled what I would be refunded. They went through it all on the phone. I accepted that I would not be able to get the money back for the flights and also that I would have to pay the admin fees incurred. They told me, however, that the accomodation was fully refundable. With this information I agreed to cancel and then once I'd cancelled was told I wouldn't get the refund after all. I'm about to lose a huge amount of money. It's also hugely distressing. This is nothing other than a scam. Please do not book with this company!

I went to Loveholiday.ie and I searched for a price for a trip to Portugal. I received a price online for €4303 for the holiday. I then selected a different flight time, and it was €2264 x 2 = €4528. I'm perfectly happy with that price.

When I clicked to book €4,528, it then jumped to €5,809.56. I then added on seats and bags, expecting the price to still be €4,528. The total came to €6,245.07.

My issue is that the price jumped from €4,528 to €5,809.56. The increase of €1,281.56 was not explained, and no where was the jump in price detailed.

I called them twice and was speaking with Lindo at 9.45am on 22/08/24 approximately 1 hour after the booking. He just said that you paid for the offer, and it was all on me. I asked him 4 times to speak to a manager, and on all occasions he said no and hung up.

I wish I could give them zero stars. Please do not use this company for any bookings, they will catch you.

Be careful They got the second passenger's name wrong
I made a reservation, filled in the names, surnames and dates of birth correctly. When I received the confirmation email, both passengers' names were the same and their surname and date of birth were correct. They say it was my fault. They sent the same first names of passengers to the airline, only the last name is different. To make a change they are charging me over £115 for a name change. I still need to see the value of the other company. Round trip airlines are different. So I need to pay to change the round trip. Conclusion: the trip, which was supposed to be fun, turned into a nightmare. I do not recommend. Very disappointed. Will not book with loveholidays again

Holiday in Turkey in December 2024

My father had asked me to buy a Holiday, so we can travel to Turkey in December 2024.

However Community Matron from London Borough of Redbridge had advised my father and myself, (after I have already bought the Holiday Package) that my father is not capable to travel anywhere, as my father is dependent of constant Oxygen Supply.

I was advised by Travel Agency - "Love Holiday" Customer Advisor, that if I will not pay the Full Cancellation Fee, the Legal Team from "Love Holiday" will sue me.

So I have paid £407.78 to settle the cancellation process. Also I have paid Wizz Air £215 (39kg excess luggage fee) and £48 (sitting together at the plane with my father). These money (£215+£48) were not refunded to me by Wizz Air.

Love Holidays advised me to contact Wizz Air regarding (£215+£48). Wizz Air advised me to contact Love Holidays regarding (£215+£48).

So in total I have lost £407.78+£215+£48=£670.78 for the Holiday, which was booked in December 2024. The Holiday was booked for 16.12.2024 till 31.12.2024.

I just wanted to get my money back as per Consumer Rights Act 2015. I am British Citizen and I pay my taxes in full every year.

Kind Regards
Aleksandr Targanov

Reading these comments left me shocked. I'm booking holiday no. 3 with them and the previous 2 have been perfect, seamless. Maybe it's when something goes wrong as luckily Iv not experienced any problems. It won't put me off booking future trips that's for sure. 10/10.

Just returned from a week in Venice, we paid £107.11 for direct transfer.However when we arrived the taxi man was there and took us to a town where he said we needed to buy tickets for the boat bus to take us to Venice! It took us quite some time to find the correct bus. We then arrived at San Marco with no idea where our hotel was. After walking for quite some time eventually fan English man looked it up on google, thanks to home we found our hotel feeling shattered.
After a few days there we discovered we could have got a bus boat directly from airport for 38 euros! Feel very agree with what Love holidays put us through. (We're in our 70s)
I have tried to contact Love Holidays without success so just wanted to WARN anyone about this company!

Please avoid this company. I booked an all inclusive holiday to Egypt. Flight was days and given a budget hotel in Zurich. Missed one day from our hotel and requested a refund for that day as it was not our fault. Worst customer services and they will never ever refund any money even you had your worst holiday.

Don't use them book with a good company these are very unprofessional they just want your money... God help you if you get an issue because they ignore you. We booked a 4 * hotel and it was overrun with cockroaches... they did nothing to help we had 2 small children with us. Disgusting treatment