Loveholidays

They took the money out from my account, then stopped taking money out saying it was my fault, NO REFUND, NO APOLOGIES, WORST CUSTOMER SERVICE! 🤢🤮🤢🤮

Leave you high and dry
We booked flights, transfer and Hotel through love holidays. We arrived at tunisia with NO luggage. All 4 cases missing holding everything including medication for heart failure and respiratory disease. We lodged this with the airport and were told that the next flight 7 hours later might have them on. We told the transfer this and they said "don't worry your rep will sort". They insisted we got on the transfer. We then travelled 180km for 3 hours with NO baggage... We got to the resort and we were told that noone had ever heard of love holidays... The guest relations tried the UK number numerous times for in resort services with no reply. Tui and the "meeting place" tried to help. The transfer company refused to help even though with our permission they could have looked for our baggage. We were stuck in an Arabic and French speaking country with no help whatsoever. I managed to "speak " with the online chat on Sunday 16th whom were unsympathetic, unhelpful and deleted all the chat. Funny that. They would not even give me relevant phone numbers
If we had of been helped we might of been able to enjoy our holiday and be reunited with our baggage. As it turned out our 10 day holiday became a 7 day holiday as it took 3 days with loads of assistance from guest relations to actually be reunited with our bags... You sell yourselves as a package holiday but you aren't. You are nothing more than a broker. Your in resort reps dont exist. Your online chat services are managed by uncaring, unempathetic alleged humans. Once the "holiday" has been sold you provide nothing at all. No support at all I would never ever have booked with you if I had realised you aren't a package company. The flight wasn't even a connecting flight. 50 mins to run through CDG Airport. Its crazy.
To spend 3 days of a holiday that you've saved hard for distressed, anxious and unsupported is an absolute disgrace
Shame on you. I wouldn't recommend you to anyone. You are cheap for a reason. Far better booking everything yourself then at least you have control and don't rely on non existent rep