Loot Crate

Ordered my loot crate in June. It's now October. There website says it's shipped but fed ex has repeatedly told me they have not received the item only shipping information. The company is literally committing fraud by doing this... I'll never use their company again. I'm not expecting to get my loot crate. I'm almost positive they have hopes you will forget about it after a month or two and just move on with your life. Save your money and let them go out of business

I ordered the Marvel 80th Anniversary crate in Nov. 2019. Never got it. I'm sure many can relate to seeing only Loot Crate You Tube Reviewer receiving them. Updates were rare & vague. Eventually they offered credits, but then those disappeared, and other crates to pick from, none of which I was interested in. And don't even get me started on how the Firefly subscription went to hell. I've been trying to get a refund for over 2 years now on the Marvel crate... they promised, but didn't deliver. Again. Now, they just ignore my e-mails. Is there a class action lawsuit looming?

I initially subscribed because of the recent transformers movie that came out back in summer 2014. I thought getting a neat shirt and some cool stuff each month sounded very appealing. Then there were a few months where the boxes came with a bunch of useless crap that I had no need nor interest in. I stayed a few months longer until i realized i was just throwing $20 away each month for stuff i would have enjoyed when i was younger.

If there were a way to customize what you're interested in so you can get stuff you actually want, I may check it out in the future.

Very cool service nonetheless, just not for everyone.

If I could give less than one star, I would. These people are thieves. They charged my card right away and now 5 months have passed and I've received nothing! I've been back and forth with some poor guy, Joshua, who obviously has no authority to do anything or even look into anything. He's given me no answers for the questions I have asked, he just gives a generic excuse and offers me 25% off of my next crate. He also said the he has cancelled my subscription renewal, which suggests that they would auto renew. All I've asked for is a refund, but they ignore me every time. This business should be investigated for fraud.

Well I ordered $30 of stuff from the vault where the disclaimer says to allow up to 14 business days for shipping... Over a month later, I've been offered a refund minus a 20 percent restocking fee, and a 30 percent discount off my NEXT order, when I've inquired about my (still) unfulfilled order.

They assure me they are understaffed and working overtime to fulfill backed up orders, but can't offer me anything, including an ETA.

I'm pretty sure this is a scam to collect restocking fees for profit. Buyer beware.

Bought the loot crate a few times. The stuff was ok... I mean a few "omg so cool" items and mostly just whatever. As a Canadian the shipping is insane. I recently ordered from one of their big sales and instead of sending it all at once I got half of it a month or so after ordering and about 3 months later I'm just receiving the other half. I had to pay 15$ cod on each box so my discount merch cost me an extra $ 30 on top of what the site already charges in shipping. Would not recommend.

Place order, wait one month, contact them, wait a week, "sorry we are snowed under", wait three more weeks and not all items arrive, no communication at all. No idea how long it will take to get my money back. Never again.

I ordered the Loot Crate DX a month ago. No shipping updates no nothing. Now when I log in to check, it's showing the September crate I don't even want. Tried contacting customer service, they gave me ship date ranges for dates all that have now passed, states it is the crate I ordered though. At this point, I just wanted refunded. Sent an email asking to do as such, so, we shall see. I used to order years ago, but canceled when I was getting a box of garbage, at least it was on time garbage. I got this one for I loved every theme, and, now I guess I won't even get to see if I got garbage or not.

I had a 6 month subscription and it would've got more enjoyment flushing cash down the toilet. Crates are full of useless things that look like they were from the dollar store. Had several items come broken and ripped, and one shirt came in wrong gender and this turd company wants me to pay money to send the junk back to them?

Twice out of 6 months they didn't send me a crate, I had to jump through their ridiculous customer support in order to get replacements.

Stay Away! I'd give a 0 if I could.

I do not know how this site is still in business when they are scamming so many people. I made the mistake in buying a box from them in November 2021. This box had not come and by January, I unknowingly paid for another box because it automatically signs you up for monthly subscriptions when you buy a box for the first time (the first red flag). I was being patient and understanding as I put in requests asking where my package was. They told me nothing had shipped and kept pushing off the ship date (January, February, March, April, etc.). It is now June 2022. I have not received either box. After requesting refunds and getting no response, I finally went through PayPal and they were able to refund me the $50 purchase from January. However, since Nov. 2021 was so long ago, I was not able ot get a refund from that order. Does anyone actually receive any boxes?! A horrible company.

Subscribed in April and received the first crate six months later. Aswell was charged after six months again to renew my crate after not even receiving the crates I payed for.
Really bad customer service as they only responded to my emails when it was about my payment method not working for the new subscription.
I hope I'll get my refund. Thats the least they can do.

Pretty shocking if I'm being honest. Ordered the Destiny crate back on the 2nd of September 21, no updates, no information regarding my own order, just months of radio silence and the weekly help page update of shipping changing from month to month. So far it's expected to be due August, but I doubt that will happen. Looking to be a full year at this point.

I was also unfortunate enough to have had another Destiny crate ordered due to their auto-subscription. My own fault if I'm being honest, as I should've known it would do that, but it's a practice that has left me thoroughly annoyed regardless.

I would also mention that any attempt with an email correspondence regarding a refund to their "help" will most likely be met with either radio silence, or on the off chance you're lucky, an email replying to you that it will be looked into, with now followup.

Purchased some stuff in March due to their loot vault sales. Waited a week or 2 and finally contacted them via email because you cant chat with them. They told me they are moving warehouses and that it would take 1-4 weeks to just SHIP it out to me, thats not including travel time. Seriously?! I told them to cancel my order. I decided to try it again and this time I ordered the April Investigate Loot Crate box. 1 week goes by and it still has not shipped, yet 90% of the americans who ordered it have already received their boxes, yet they have not even shipped mine yet (I'm in Canada) This is so messed up, it disgusts me. Once I get this box, I'm finished with these lazy savages.