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LookHUMAN Reviews Summary
LookHUMAN has a rating of 1.5 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LookHUMAN most frequently mention customer service, tracking number and business days. LookHUMAN ranks 343rd among General Apparel sites.
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7 days and my order has not been made. Read the reviews before you order, I didn't. Its all a Horrible experience.
Trying to contact customer service is a joke, been sending a message everday with a generic AI response saying they are away. I even sent an email and got nothing
My two mugs took forever to ship via DHL and both arrived broken. It looks like they have fun products but they're a waste of time and money.
Pretty sure this site is a scam. I put in an order last week that was supposed to arrive in time for Valentine's Day. Got a notification saying it shipped, but when I checked the tracking info, it just says a label was created. And it's been sitting there for days at this point. There's not way it'll arrive in time. I tried to chat with their help desk, but it's like sending a message into the void. Tried emailing as well. Where is everyone? I spent over $60 for a couple sweatshirts and now, I fear that I'm never going to get them. Or I'll get them way after the fact. Bummer...
I ordered an item on 12/31, it was shipped on 1/5. The item has not moved in over a week. When I contacted customer support they suggested I, "check my mailbox." The next person said the shipping company is delayed in scanning items. Delayed over a week in the scanning of an item? Customer support was ridiculously unhelpful. It's unclear if this company is a complete scam or just incredibly poorly mismanaged, but place your orders elsewhere.
It's been two weeks. Said I would get an email once it shipped… nothing. I have emailed twice. If they can't fulfil orders when they say they will, maybe they should stop accepting them. Especially during holiday season. My friend lives near HQ, very tempted to have her drive by address and see what the heck is going on. Looks like they might just be taking money from people and never following through.
Update: They finally reached out. Still a little disappointed by lack of communication. I will confirm once order has been received
I used to love this site! I have an awesome mug from them - it's my all time favorite!
But I couldn't be more disappointed with them now. I ordered on Dec 12 two separate orders and they still haven't even been shipped. I've been checking in with customer service and at first wasn't concerned. Holiday delays happen
- I just printed a photo of the mugs I bought for gifts and wrapped them and it was all fine. But I emailed and asked just for an idea of when they might ship and today got back a response that simply said "nrn". So unprofessional and after reading all of these reviews I'm wondering if they'll ever actually ship and if I need to dispute my transactions. That would be pretty awkward since I've already "given" the gifts! But I'm wondering if this is even a real company anymore :(
We appreciate your past support and are truly sorry for the current frustration you're facing with your recent orders. We sincerely apologize for any inconvenience caused by the delay in shipping. Our team is actively addressing this issue, and we understand the importance of timely deliveries, especially during the holiday season.
The "nrn" response you received is not in line with our standards, and we're investigating this matter internally to ensure it doesn't happen again. Please be assured that your orders are a priority for us, and we are committed to resolving this promptly.
I have ordered from Look Human in the past and have been very satisfied with my items. Not so much with my last transaction. I received an email stating my items were shipped (awesome!) ONLY to be given a tracking number that never populated any information. Mind you I placed my order NOVEMBER 30th.
After 2 emails, FB messenger comments, FB comments, voice-mail and live chat messages later, I finally opened a case with Pay Pal.
The next day I got a response on my order. They admitted that my item should have arrived by now and processed my order again. Ok awesome except I did NOT get a new tracking number. Or any response to follow up emails ASKING for a tracking number.
I have officially given up and opened a claim with Pay Pal. They have until January 2nd to reach out and fix the problem. I anticipate getting my money back as I have zero faith in getting my item.
We sincerely apologize for the inconvenience you've experienced with your recent order. It's disheartening to hear about the challenges you've faced, and we truly appreciate your past satisfaction with our products.
We understand the frustration caused by the tracking issue and the lack of timely responses. This is not the level of service we strive to provide. We have taken note of your concerns and are actively working to resolve this matter promptly.
I received an email saying that 12/11/23 was the last day to place an order that will arrive in time for Christmas. I placed a small order and haven't received any communication since. No shipping information, no response to my multiple emails. Their live chat is always conveniently down, even during their listed business hours. I guess I really should have looked into other reviews before jumping on it.
We sincerely apologize for the inconvenience you've faced regarding your recent order. Your experience does not align with the level of service we aim to provide, and we're genuinely sorry for any frustration caused.
We understand the urgency, especially with the Christmas deadline, and we regret the lack of communication and delays you've encountered. Our team is actively addressing this issue, and we are committed to resolving it promptly.
As many have said, the customer service has been awful. No response and no updates on my order. I have called and sent messages and tried to use the chat feature (not working) with NO response. I chose to order from Look Human instead of other vendors with similar products because I felt confident they could provide quality and cute products before Christmas. I am so disappointed with their lack of communication, response or shipping updates.
I am frustrated, disappointed and will not purchase from them again
We sincerely apologize for the disappointing experience you've had with our customer service and the lack of communication regarding your order. Your frustration is completely understandable, and we deeply regret any inconvenience caused.
This is not the level of service we strive to provide, and we are actively addressing the communication gaps to ensure a better experience for our customers in the future. We understand the importance of timely updates, especially around the holiday season, and we are committed to resolving this issue promptly.
We have a Yule tradition of ordering stockings. We display each year's set as decorations. We stumbled across the Look Human site and were blown away with all the cool stuff, especially for Yule, our Pagan holiday, and not Christmas. Anyway we ordered and it said we were going to receive it WELL before our holiday. We never received a confirmation email but they definitely charged us! I called about five times. Left messages. The answer machine sounds like something from the 1990s. Pretty sure this whole business is run from a garage or something! Tried the online chat which doesn't even exist. We also emailed several times without a response. I typed in our order number and it said that our order hadn't even been processed let alone shipped. We were so disappointed that I sent a Karen email to the company again upon which we finally got our refund and were told that they were so sorry that it didn't work out. This whole experience actually almost ruined our celebration. I was super disappointed! I will not ever order anything from this terrible company ever again. At least I got my money back; it was such a waste of our time. Absolutely dreadful company!
We sincerely apologize for the negative experience you had with our service, especially during such a special time of year. Your frustration is completely justified, and we deeply regret the disappointment caused by the delay and lack of communication.
This is not the level of service we aim to provide, and we understand the impact it had on your Yule celebration. We appreciate your patience and are actively addressing the issues you've raised to prevent similar occurrences in the future.
Apparently my order has been hanging out at the DHL hub for two weeks. No delivery updates. One email states my order was placed on December 6th. A subsequent email states my order was placed on December 16th. Contacted lookhuman to no avail. This company is a joke. I wish I had heeded the warnings of other reviewers and purchased gifts elsewhere. Yeah, the mugs are cute but if they never arrive then what's the point! DON'T MAKE THE SAME MISTAKE I DID. AVOID AT ALL COSTS.
We're actively investigating the issue with DHL to ensure your order reaches you as soon as possible. We appreciate your patience and want to assure you that your concerns are being taken seriously.
I placed an order on 12/6/23 and haven't heard a word since. I have tried emailing, chat, and calling and nothing gets me through to customer service. I understand the holiday season is stressful but I spent almost $100 for Christmas gifts and its now 5 days away and I haven't heard anything. This is honestly ridiculous.
We sincerely apologize for the frustration and inconvenience you're experiencing with your order. Your concerns are valid, and we understand the importance of timely updates, especially during the holiday season.
Our team is actively addressing the high volume of inquiries, and we are committed to resolving your issue promptly. We appreciate your patience and want to assure you that we are working diligently to provide you with the information you need.
Placed an order on 12/9/23, order confirmed 12/10/23 via email stating shipping within 4-5 business days, which differs from the 2-3 business days the site mentions.
On 12/15/23 I sent an email to follow-up on the status of my order - no response. On 12/18/23 tried to chat with customer service, but chat feature unavailable. So I sent another message thru the site. This morning, 12/19/23, I tried calling customer service during their operating hours and the line went straight to voicemail, which sounded like someone's personal phone rather than a company answering system.
These items were ordered for Christmas and I have no idea if they are in process or if this company just took my money and ran. This is the WORST experience I have had with any online entity.
We sincerely apologize for the distressing experience you've had with your order and our customer service. Your frustration is completely justified, and we understand the urgency, especially with Christmas approaching. We're actively addressing the issues you've raised, and we're committed to resolving your order promptly. Our team is working diligently to provide you with the necessary updates and information.
I placed an order on November 30 for over $100 and still have yet to receive any updates. Called, left a voicemail, emailed customer service, attempted to use the chat. Have not received any contact back from the company.
We sincerely apologize for the lack of communication and the inconvenience you've experienced with your order. Your situation is not reflective of the service we strive to provide, and we understand the frustration this has caused.
Our team is actively looking into your order and will expedite the resolution process. We appreciate your patience and want to assure you that we take your concerns seriously. Rest assured, we are committed to providing you with the necessary updates and addressing your inquiries promptly.
I ordered a simple tee shirt on December 4th. Here we are on December 18th and my order still says "new" and has yet to ship! Was supposed to be a Christmas gift for my husband. Doubt it will arrive in time.
I have tried to chat every day (which has conveniently been "down" even though it says they are available 10am-5pm.)
I have emailed them twice for an update. No response. Nothing.
I feel like they are just hiding from everyone…if you are struggling to keep up with holiday orders just $#*!ing say that. But to leave paying customers hanging?! $#*! move.
It sucks cause I love their designs but what's the $#*!ing point if you can't even get your order or any support with it…?
Not a good look, guys. Get your $#*! together.
We sincerely apologize for the frustration and inconvenience caused by the delay in your order and the lack of communication. Your experience is not reflective of the service we aim to provide, especially during the holiday season.
We're actively addressing the issues you've raised, and our team is working diligently to expedite your order and provide you with the necessary updates. We understand the importance of timely deliveries, particularly for gifts.
We appreciate your patience and want to assure you that we take your concerns seriously. If there's anything specific you'd like us to address or if you have further concerns, please reach out directly. We value your feedback and are committed to making things right.
I placed an order with priority shipping and there has been no update to my order status. I have tried emailing, using chat, and leaving voicemail messages. No responses. Truly frustrating to order something you want as a Christmas gift for a loved one only to be completely let down by a company that does not honor it stated fulfillment timeframes and doesn't do anything or respond to address issues when raised. I would never order from LookHUMAN again would caution anyone else from ordering.
Hi Ramy,
We sincerely apologize for the inconvenience you've experienced with your recent order, and we are genuinely sorry to hear about the challenges you've encountered in reaching our support team. We understand the importance of timely delivery, especially during the holiday season, and we regret any disappointment caused by the delay in your order status updates. Our team is actively working to address the issue and ensure that you receive the information you need as soon as possible.
Regarding your attempts to contact us through email, chat, and voicemail, we apologize for the lack of response. This is not the level of service we strive to provide, and we appreciate your patience as we investigate and resolve the communication gaps you've experienced. Please be assured that we are committed to resolving this matter promptly.
This sucks big time. LookHUMAN used to be a wonderful company. You'd order from them and have your stuff right away. Then stuff started to arrive broken. I assumed it was due to the mail carriers. But now I can't even get my order! I've ordered from them for years and every year they've gotten worse and worse. Now it's at a point where I placed an order two and a half weeks ago and it's STILL just sitting at their facility in Kentucky. They're quick to take your money but have little to no intention of following through on delivery. LookHUMAN is NOT worth it anymore. Shop somewhere else.
Hi Andi,
We sincerely apologize for the inconvenience you've experienced with your recent order from LookHUMAN. It's disheartening to hear about your challenges, and we understand your frustration. We want to assure you that we take these matters seriously. Shipping delays and damaged items are not the standard we strive for. While this is the busiest time of the year, we are working diligently to address all customer concerns. If you haven't already, please email help@lookhuman.com with your order number so we can investigate further.
We value your loyalty over the years and want to regain your trust. Our customer satisfaction is paramount to us, and we are dedicated to making this right for you. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the issue.
The site clearly states "2 to 3 business days for us to print by hand, plus 3 to 5 business days to ship" for orders to be received. I placed an order on 11/24/2023 for multiple items for gifts and today is 12/13/2023 and my order has not yet been shipped. I reached out twice for updates because what they advertised on their site for the turnaround time vs what I am experiencing is quite different. The first email the representative said they were sorry and they had received an influx in orders causing a delay. The second representative, a week later, asked if I wanted to cancel my order and receive a refund. Well actually, I would really like the items that I rightfully paid for. Getting a refund now leaves me in a bind because it's close to Christmas and here I am wasting my time waiting for this company to send me my order and going out to get all new gifts for the 5 people is not really an option. I am never ordering from this company again and I hope this review helps others.
We deeply regret the inconvenience you've faced regarding the delay in receiving your order, and we sincerely apologize for the frustration it has caused, especially during this holiday season. We understand and share your disappointment, and we want to assure you that your concerns are being taken seriously. We acknowledge that the delay in your order is not in line with the service we aim to provide. We aim to get you the items you ordered as soon as we can this holiday season.
Again, we apologize for any inconvenience caused, and we appreciate your understanding and patience as we work to rectify the situation.
I made an account specifically to write this review. I spent over $60 on this website to qualify for free shipping, thinking that would get my order here faster. Instead, here it is almost three weeks later, and I've never even received a tracking link. As it turns out, my order hasn't even shipped! I ordered shirts to give to my cousins for Christmas, and now I have to go out and buy them other presents because there's no way I'll receive my order on time. I've tried contacting customer support numerous times to no avail. They can't even be bothered to respond to this serious issue. I spent so much time and money thinking I was buying awesome gifts for people, and now I have nothing to show for it. I will be doing everything I can to get a refund. Even if I do get reimbursed at this point, I will not be ordering from this company again. I have never seen such awful customer service. Most other companies have had the decency to at least respond to me when I've had an issue. I'm writing this review in hopes that'll help other people from getting screwed over.
We sincerely apologize for the frustration and disappointment you've experienced with your recent order. Your feedback is important to us, and we are genuinely sorry for the inconvenience caused. It is disheartening to hear that your order has not met the expectations we strive to uphold, and we understand the urgency, especially during the holiday season. We are actively investigating the status of your order to provide you with accurate information regarding its processing and shipping. Additionally, we are addressing the communication lapse you encountered when trying to reach our customer support team.
We value your trust and the opportunity to make things right. Rest assured, our team is committed to resolving this issue and ensuring you receive the quality service you deserve. Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.
I bought 3 Transgender Pins. They are very poor quality. Basically a low quality sticker on a metal back. One of them was flaking right out of the package. They are easily damaged, scratched, defaced. I will not be a returning customer.
From the business
At LookHUMAN, we feature over 100,000 unique and fun designs so you can express your unique identity. Whether you're a nerd, science geek, feminist, gamer, punster, fitness nut, or just want to show off your quirky self with our RBG, introvert, or LGBTQ classics. Our fresh hand-printed designs are available on apparel, mugs, stickers, pillows, phone cases, totes, and other accessories. New designs are added daily! Printed in the USA.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're truly sorry to hear about the delay you've experienced with your order, and we appreciate your patience. Our team is currently looking into this matter urgently to provide you with an update. We understand the importance of timely deliveries, especially during the holiday season. Your concerns are being taken seriously, and we're committed to resolving this issue promptly.