The site is being used by fradulant scammers, they call up, and pretend to be from microsoft or citrix, and than ask you to log in via logmein... so that they can help speed up your PC. Called them to complain, and filed a report, an d the people only ran g legal rings about needing a subpoeana! UXA BS... All i am asking for them is to investigate and block the scammers. Worse is they know there software is being used by Scammers! Dont buy, don't use and nothing from a Co that can't be bothered! Am I Bothered YES...
Don't even consider doing business with this company. The actual service was only mediocre and the fact that they make it nearly impossible to cancel is criminal.
My company was using Log Me In since 2012. The cost of subscribing to this service has steadily increased and they have no way for you to cancel online. Two years ago we upgrade to Log Me In Central which has jumped from $1581 a year to $2500 last year and now to $3700 this year. My credit card on file had been replaced and right up until renewal it was showing the wrong expiration date. I intended to let their automatic renewal fail and leave it at that. Unfortunately their billing system understands how to update the expiration date automatically when the credit card number does not change. I called them literally TWO DAYS after they renewed to complain and demanded they cancel my account with a pro-rated refund and their support rep just said "No". You have to cancel within 30 days or they'll renew you regardless. These are aggressive billing tactics that I think most people should avoid if they can. Log Me In also owns Last Pass and Join.me so beware if you are customer with those companies.
I have used LogMeIn and Cubby for many years both free and paid subscriptions. They have gone from a great helpful company where I recommended them to thousands of my customers to " Do yourself a favor do not use this appalling organization" They have like so many other companies in the IT world never learned how to work with or communicate with their customers. It is too easy to make money so they have no respect or understanding of what their customers want or need. They took $600 out of my account with no notification whatsoever, they said they sent me an email on the 6th Aug 2017 (it didn't come through my sever). I asked why when they were doubling my subscription they didn't ask for any acknowledgement from me that I received the email or approved it. No answer just "that's the way it is" so I cancelled asked for my money back and have gone elsewhere. What they don't seem to understand it like Dell, upsetting a few customers isn't going to hurt such a big company but when those few start giving horrible reviews like this it will eventually kill the company. This is the last of a line of nasty spiteful things they have done to customers in the past few years. Each one could have been handled in a slightly different way and I would have still been a loyal paying customer but their cavalier attitude has finally driven me away. I can only imagine that the person in charge is a very rude selfish brat with little or no understanding of how to treat customers: That or worse they are so arrogant they just don't care. Either way don't waste your time on them there are many much better alternatives.
BEWARE - Logmein will bill your credit card and then take weeks to refund. I love the product but their business practices are highly questionable. I would never trust them with my personal credit card data again. - If you are a small business owner THINK TWICE before you sign up. Can you afford for LogMeIn to S-N-A-T-C-H money from your account without warning and then take weeks to refund it? Take this review to heart: LogMeIn is not someone you want to do business with.
I had been a customer for 4 years with the PC to PC product. It worked as well as some of the other Remote software. They attempted to have a remote solution for Ipads. It DOES NOT work! When I tried to get my money back for the service that doesn't work, they refused to refund my money and I had to cancel my card to get them to stop charging my account. The Technical Support couldn't explain why their product doesn't work, they just sent me a youtube link to try to explain how their product works. Very Very disappointed! I would not recommend this company for any remote control or webinar services!
I had started with LogMeIn about a year after they began their service. It is an excellent product and was, at the time, very affordable. Since they have been bought out they almost doubled their price each year when I renewed. So I gave up (found a different product) and requested termination of the service. I was on a monthly subscription. They continued to deduct my bank account after May 2017. I called them and they said "your contract is for 1 year, you are just making payments". I spoke with my bank, Wells Fargo and stopped the transactions (stop payment requires seller identification and a fixed amount. Much to my surprise, they suddenly deducted $350.00 from my account on January 12. I called and they said "there is nothing we can do about that, you have signed an agreement and you are required to pay" (untrue, I never signed anything.
So, back to the bank to get the illegal transaction removed.
Don't fall for their tactics to get you started, you won't be able to get away from them.
Here is the simple truth:
2005 - 2015 ~$69/yr
2016 = $162/yr
2017 = $190/yr
2018 = $349/yr (website price. They offered a discounted price of $249/yr when I called to cancel my >10 year subscription)
NO LONGER WORTH THE PRICE. TIME TO FIND AN ALTERNATIVE
I love this website. A friend of mine who is in IT has set up a profile for my computer, which means that he can help me from a distance whenever I need it. Brilliant!
Contacted tech support for Duplicate Photos Fixer Pro -- a Systweak app. Got LogMeIn who rammed through answering my question in order to try to hard sell me their tech services.
Now I am paranoid that they installed malware on my Mac. AVOID THESE SHADY OPERATORS - BOTH OF THEM
I've been a customer with LogMeIn for ten years. I use the Central product with 500 computers. I found it had several good and bad points, I'll leave it to you to decide how important they are:
Benefits: Performance is excellent.
I highly recommend using the LogMeIn Client as it makes the process even faster to connect.
Good search features, and great remote troubleshooting features (safe mode reboot, multi-screen support)
Deficits:
Installation is laborious, over a dozen steps, compared with two for my new provider splashtop.
Pricing increases by $500-$600 each year for the last three years. Now that it's reached $2000 I decided to switch to something new doing the same for $400.
Surprise renewal requirement. With less than 24 hours notice I was told renew or cancel, I had a paid subscription still valid for two weeks when the notice came.
Early termination. Despite having two days left in my paid subscription my service was terminated two days early, right in the midst of my transition.
We used Jive, or OnJive for years for our VOIP service and it was fantastic. Then LogMeIn bought them out and now the service is useless, wait times to talk to an agent are over 30 mins and the tech support SUCKS
Stay away from any of their owned services. They dont care about you or your business.
I made the mistake of calling the pop up when it said, YOU HAVE A VIRUS ON YOUR COMPUTER. PLEASE CALL THIS 855 NUMBER. DON'T SHUT OFF OR LOG OFF OR ALL YOUR INFORMATION ON THE COMPUTER WILL BE LOST. That is a lie. They told me they are part of Microsoft, I called Microsoft afterwards & they said this company is not on their list but it was too late. They claim they clean my computer but my computer is worst then before cause there wasn't anything wrong with it in the first place. Just wasted $100 for nothing. Now I have to hire another tech support co. To clean up their mess & worry about whether they are doing something to my computer. Please don't for this scam like me. No one there is English speaking so hard to understand too.
This used to be a good company with a good product for a good price. Now the product is bloated, the company sucks and the prices are horrific. 3 years in a row I have had auto renew turned off and three years in a row they increase the price and auto bill me anyway. What cost $399 a few years ago is now over $7000. Considering it is hardly in use, it is ridiculously expensive. What is the worst is that they dramatically increase their prices with little notice (or none) and then claim you were on autobill. Well, i have it in writing that I wasn't. Within 72 hours we will be completely off of this product. Buh Bye LMI. I hope your stock tanks!
Do not call the number or give them access. They will block your PC and demand money
Contact the company the software sercrity company you're using instead. That's what I did
The service works ok, hence the 2 stars. But they automatically put you on annual autopay, then refuse any refund if you want to cancel sooner. They claim to have sent an email to me notifying me of a renewal last April, but I just verified that I never received any such email. So they have charged me their full, expensive annual fee without notifying me, and now less than 6 months after the renewal date, they will not issue even a partial refund for the remaining time. I don't even use the service, and I just want to cancel... but I have to continue paying for ~7 more months. Also, they have no way of cancelling or changing autopay settings on their site; you have to call them and wait on hold to talk to somebody in order to make any billing changes. When I asked to speak to a supervisor, I was given the runaround and then put on hold for 20-30 minutes before I finally got a supervisor on the phone who was not willing to help. Very archaic and short-sighted approach to customer care if you ask me.
Chrome remote desktop is free, easier to use, and doesn't use 'gotcha' billing tactics.
My account was accessed illegally like so many others with LOGMEIN yet they continue to lie dispute the yhousa d's of others like me who've had their info LEAKED and accounts hacked directly because of LOGMEIN. I contacted the to permanently delete my account and they have the audacity to send me an email (the one they have ON FILE btw) saying please send us ANOTHER confirmation to delete account. THEN THEY TELL ME THEY DON'T HAVE THAT EMAIL, WELL HOW DID YOU CONTACT ME. The incompetence is rampant at LOGMEIN. They have zero security and they've had massive data breaches. 3 days later they still have not deleted my account and I have contacted them several times to no avail. This company is a horror show. AVOID at all costs.
Horrible company; had GOTOMYPC for years, never got hacked - less than 24 hours after installation I started getting hacking notices and eventially one got in, killed two computers, still have trouble - tried to tell them I was getting hacking they kept saying change your passwords, kept doing it. Then tried to cancel and have myself removed with refund - they refused -said outside time limite - now says its their policy and my IT agreed to it when he clicked I Accept - beware fraudulent company, disrespectful, dishonest, horrible service and dangerous - somebody's got their customer base for hacking.
I just found out that all of my documents that were on my Cubby account for many, many years are now gone thanks to LogMeIn! They decided they were not getting enough money from Cubby so simply discontinued the app with a shameful excuse for a warning to it's users. I did not receive an email and the representative for LogMeIn talked about how his dogs lab results were sent to his junk mail so he didn't get them? Is this supposed to make me feel better? So basically admit to the fact that your terrible company may have sent important notices via spam mail and if you didn't get them oh well? Unbelievable and yet I'm still without all of my files. I think they should be sued for misrepresentation of their claim to keep files safe. If you are going to take over a company completely have a better way to notify users of this instead of a spam mail! I'm sick over this and their representatives basically not caring at all. Of couse they would not care unless it happens to them. Unscrupulous business practices and the BBB should allow better options for such a subject to file a complaint. This should be considered criminal!
DO NOT GIVE THEM YOUR CREDIT CARD TO THESE BANDITS!
Tried their software. Didn't work.
Tried to cancel subscription, but there is NO OPTION to do this when you are logged in. Had to use google to find out how to cancel. Turns out you have to CALL them. Had to call from Europe to USA (god knows how much that cost), just to stop this.
Overview
LogMeIn has a rating of 1.3 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LogMeIn most frequently mention credit card, customer service and auto renewal. LogMeIn ranks 13th among Remote Desktop sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members