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Tom M.

  • 1 Review
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Business

Member since January 2019

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1 Review by Tom

I had started with LogMeIn about a year after they began their service. It is an excellent product and was, at the time, very affordable. Since they have been bought out they almost doubled their price each year when I renewed. So I gave up (found a different product) and requested termination of the service. I was on a monthly subscription. They continued to deduct my bank account after May 2017. I called them and they said "your contract is for 1 year, you are just making payments". I spoke with my bank, Wells Fargo and stopped the transactions (stop payment requires seller identification and a fixed amount. Much to my surprise, they suddenly deducted $350.00 from my account on January 12. I called and they said "there is nothing we can do about that, you have signed an agreement and you are required to pay" (untrue, I never signed anything.
So, back to the bank to get the illegal transaction removed.

Don't fall for their tactics to get you started, you won't be able to get away from them.

Tom Has Earned 6 Votes

Tom M.'s review of LogMeIn earned 6 Very Helpful votes

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