I cancelled subscription three months in and was not able to get a prorated amount since they decide they want to collect a year in advance. I don't think I should have to pay for their pay structure. Not satisfied. I have been a customer for 7 years, but won't be back.
Good product that is way over priced. But just try to cancel! They F you over. I got the nicest lady on the phone, of course we'll cancel and provide you with a prorated refund. I actually got the refund, but then they charged me a month later the same amount they refunded. What a bunch of a__holes. I'm back on the phone with them right now and missing an important meeting. Hate, hate, hate.
They make it extremely hard to cancel and when we asked them about a charge they did not get back to us for weeks. They then told us they couldn't locate the charge anywhere and to file a dispute with the cc company. We did, but it got denied when they suddenly provided the cc company with the charge info that they were 'unable' to locate for us.
Scamming automatic renewal at more than double the price. I received no notification of renewal or of price increase. Last year they tried the same thing, but when I called them they gave me a refund 'honoring the previous year rate.' This year they raised the rate from $250 to $350 (plus taxes). Escalated refund request and they refunded $320 of the $367.49 that they charged.
They want one to select a star system for a rating. Only one problem. There are no MINUS FIVE stars. Not sure where to even start or end with this subject. My OCR FREE software did not work and I stupidly allowed them to ATTEMPT installation. FIVE installations and not one worked. During this process, I, like and idiot, allowed them to take control of my computer. The next day, a number of my programs were GONE and some others did not work correctly. If you are considering using this service, in a word, "RUN"
Logmein is a good remote access software. I like many of the others that have reviewed Logmein were happy with the product and the pricing and service several years ago. They have continued to increase their cost. Not just incrementally but exponentially. I've called several times in the past couple of years to address their auto renewal and cost increase to no avail. I called to cancel the subscription that I had with them and asked them to prorate the exorbitant fees. They auto renewed me at the end of September. They told me that they couldn't prorate the remaining 9 months. (The annual fee was $2000) I asked them to show me where I had a agreed to those terms and they couldn't, they said that was just their policy. My advice is to stay as far away from Logmein as you can. There are better solutions out there for remote access to your computers.
I have been using LogMeIn for years, when I was managing a small (10-15 PC's) office of an engineering company my wife had. It was great! (2005-2007). Easy to use, intuitive interface, one almost felt the product knew what you need/want to do, and it made my life as sys admin easy.
Years later, I get the "trial" version, and all I wan to do it to access my desk top at home from my new laptop I'm taking w/me on holiday trip. I can't do it! The damn thing is all screwed up. I created account, installed it on desktop, logged in with the same credentials on laptop, installed it on laptot... and I CAN'T FREAKING CONNECT! The computers (DeskTop and LapTop) don't see each other! I spent 3 hours trying to do the most basic of installations/configurations - one PC trying to access another one. Brand new install. NOTHING WORKS!
People at Logmein, how did you manage to screw up a great product? And you now want $350/yr to buy it? NO FREAKING WAY!
Logmein is a giant scam that will take advantage of its clients and charges extortionate prices for simple basic remote desktop services. They will continuously increase their subscriptions fees without notice year on year with the hopes you do not notice. There are much better value software companies and programs that can be used. Save your money! Do not use this company!
Example of how they have been increasing prices without any consent! Over the years. You can get alot cheaper, better, and reliable companies for your IT needs. Search up the freeware programs currently available on the market. Do not fall into this scam!
2/4/2021 $391.99 Pro for individuals yearly subscription
2/4/2020 $391.99 Pro for individuals yearly subscription
2/4/2019 $391.99 Pro for individuals yearly subscription
2/4/2018 $349.99 Pro for individuals yearly subscription
2/4/2017 $249.99 Pro for individuals yearly subscription
2/10/2016 $149.00 Pro for individuals yearly subscription
2/10/2015 $99.00 Pro for individuals yearly subscription
2/5/2014 $49.00 Pro for individuals yearly subscription
I have all these warning signs going off in my gut. I have been called several times by "UNKNOWN", who turns out to be LogMeIn123.com. They claim to be with Microsoft Tech Support. I believe that this is FALSE. Plain and simple these calls are nothing more than Sales Calls, with the "Tech" using highly pressured speech to trick anyone into buying their Services by "Running Scans" on your computer, and then notifying you that "No-one can use this computer until you fix it". I ordered them to disconnect and remove my phone number from the Call List after reading the customer reviews.
The company has raised its pricing by 425% in just 4 years.
1699 for 100 users in 2019
899 for 100 users in 2018
800 for 100 users 2017
600 for 100 users 2016
400 for 100 users 2015
400 for 100 users 2014
Try Splashtop.com or tightvnc is a better solution.
Had Log Me In as a last resort option to work from house the past 4 years, but now with making a permanent shift to house during COVID-19 Epidemic there is no way for me to put up with the delay. In the course of 4 years the yearly price went up 10 times the original amount and the speed and response time never increased and may have even got slower. Far to many other options are available these days to overpay for a slow connection.
Autorenew, slimeball sales tactics. I was basically told "go ahead" when I said I was going to dispute the charges. Held my credit card hostage for years. Each time telling me that i agreed to renewing my contract, when I never did. For two years they told me that they had put my account on "Do not renew" and for two years I would call to ask why they kept charging me. They would say that I had once again agreed to autorenew my account when I absolutely had not. I'm not filing a BBB complaint and have already had my credit card company start the process of disputing my charges.
I have been reviewing a lot of remote desktop applications and have chosen Splashtop. It costs me $99 a year and supports up to 10 PC's. The security is strong, it seemed a little harder to install but after my second setup, it's easy. I also think Slashtop is easy to use and I'm glad I had the opportunity to test it! Go take a look and see what you think...
I would NEVER suggest GoToMyPc (now owned by LogMeIn)!
I started out with GoToMyPc and have been a customer for over a decade. When LogMeIn purchased GoToMyPc and they raised the cost by over 400%. Customer service didn't discuss any other opportunities with me and left my only option to cancel the service I had for over 10 years as a customer.
I would not suggest LogMeIn to anyone as they are not customer focused and do not have any interest in retaining their existing business.
Note: I started with GoToMyPc and they were GREAT, that is who I miss...
This company was connected to a company called Seamlesschex.com who sold me a pirated 2020 QB Pro program. They did provide me the program which I had purchased by responding to an email thinking it was officially from Intuit QB when in fact it was a phishing company that got me to pay $626 for a program that is not licensed by QB nor did I really need. I am reporting both of these companies to the Federal Trade Commission and the Police Dept. I am also notifying my Bank and CC companies as they got all that information from naive me. Learn from my mistakes. These thieves are getting tricky these days.
While remotely I was trying to troubleshoot a netwroking problem on a computer (trail version) Some one on the Logmein side typed in my browser challenging me to find their router IP address. Can you image that?! WOW, negative a million stars for LogMeIn.
I have a subscription with Logmein back when the contract was $79. The subscription as auto renew through Paypal. About 2 months ago, I got a notice from Paypal saying I was charged $699. I did not recieve any notification from Logmein about this huge jump in price. When I called up to cancel, they told me that I cannot get a pro-rated refund as my subscription terms required a 30 days notice prior the termination day. Here is the RUB: I my openion, a $79 dollar contract is very different from a $699 contract. The terms I agreed on was based on $79, not $699. This is a suspeciously bait and switch practice, robbery in broad day light.
To make sure LogMein can't auto-renew their scam I had to go to the trouble of cancelling the card I used to pay them the first time. I advise that if anyone else has had the problem of LogMein 's link not responding as it's supposed to, get rid of them and be sure to cancel your card or I suggest you will be billed again and this time it will be for nothing.
I have paid for the service, and in the last few months they changed the system requirements, making my office server OS no longer acceptable. They told me they had posted it on their website, and that I should have been aware. So when I requested a prorated refund for the service I have paid for and cannot use because they changed their program, I was informed that they cannot do that. So I get to pay for the service I cannot use because they cancelled support for an earlier version of Mac OS. I cannot update my OS due to an older software that has no update.
Hilari Escudero is absolutely terrible. VERY rude and the next "customer care" representative was kind but hardly any help. Spend your money elsewhere!
Great free software for accessing other computers. I have a few clients and family members with it installed so I can fix their computer, even when they are in another country.
Overview
LogMeIn has a rating of 1.3 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LogMeIn most frequently mention credit card, customer service and auto renewal. LogMeIn ranks 13th among Remote Desktop sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members