Peter C.

Apparently Nick Scali tries to run a business on the cheap by keeping no stock except for display stock on hand. I went to buy a lounge suite, checked out the floor stock and decided on some recliner chairs.
Was told there were none in stock but could be ordered in. The lead time was 11 to 13 weeks. I agreed to that. Later, when I read the fine print, there was a clause which allowed for delays up to 15 weeks and a warning that cancellation of the order would result in the loss of a 33% deposit plus a $45 service fee. I wasn't happy with that but I had already placed the order so I went ahead.
At 11 weeks, ( which they had assured me at the point of sale was the "usual " lead time), I was told it was going to be 13 weeks. When I expressed my disappointment, they rudely told me I should have read the fine print and they reminded me about losing my deposit if I cancelled. A day or so before the 13 weeks was up, I was told there would be a further delay taking the delivery time to 15 weeks. Again I was warned about losing my deposit if I cancelled although I had not attempted to cancel.
I sought legal advice about the fine print and was advised that it was legal and I should wait until the end of the 15 week period and notify Nick Scali of my intention to cancel if the goods were not available at that time. On the day after the expiry I informed then sales people who sold me the chairs of my intention to cancel. They instructed me to wait for their phone call later that day and the cancellation would be complete and they could refund my deposit. The phone call didn't happen and two days later I contacted the sales manager at their head office, who advised me that he had no information regarding my complaints or about the cancellation of the order. It took another 3days and several phone calls to actually get the refund returned to my bank.
I certainly won't be dealing with this company again, especially since I found another store with similar chairs.( in stock) for $300 less than Nick Scali.

I'm annoyed at the way sales people today always manage to" forget "to add USD when they quote a price. By this I mean when they are advertising and selling products in countries other than the USA it would be more polite ( and Honest) to inform prospective buyers the price is in US dollars. When I came to your website it was obvious that you knew I was in Australia and I think you also suspected a reasonably intelligent person would expect the price to be listed in AU dollars. You also "forgot " to mention there is a delivery cost added to the price. I understand there has to be a charge for overseas deliveries. I just wish that salespeople would be upfront in presenting the WHOLE cost of the product BEFORE the prospective customer gives his credit card number. I still want the product and if it works I'll be satisfied with the product but I'll always the remember the nasty surprise I got when I saw the bill AFTER I gave my credit details.

I've been around computers since I built my first 386 pc from scrap computers.( about 30 years). I've seen about every scam there is and been the victim of several of them myself. I take people at their word and give the benefit of the doubt to most, until they do something dishonest or unethical or downright illegal. Most of the time I can handle problems on my computers myself with the help of my antivirus programs and malware programs but from time to time I get baffled by something or other and I have to look for some assistance. On one such occasion, I asked for assistance from a help desk for a program I couldn't get to work and they referred me to their, " computer repair team". The tech person I contacted asked me some questions and then asked for remote control of my computer. I foolishly complied and allowed them to access my computer through TeamViewer. The tech's next move was to inform me there was a number of things wrong with my computer including several potentially unwanted programs,( PUPs), some malware programs and a trojan. He suggested I pay $345 for immediate removal of the nasties and a further $300 for an annual maintenance program. I was sitting at my desk looking at the computer screen at the time and I noticed while he was talking to me on the chat screen he was also in my system files uninstalling drivers. When I declined to pay the extortion, he actually laughed as he explained that my computer was now unusable and wouldn't be usable again until I paid the price. I kicked him out of my computer and re-installed the drivers he had removed and uninstalled the program that had caused me the problem in the first place. My computer is now perfectly well and I found a new email server program which works just fine. I didn't need to have any trojans, malware, or PUPs removed from the computer and only uninstalled the email program which just refused to run in Windows 10 for some reason. I have no problem with TeamViewer as a program in itself. I do, however, have serious reservations about the way unscrupulous scammers are using such a powerful program to fleece people of their hard earned money. I advise everyone to think very carefully before paying extortionate amounts for the use of a third party service which they could have used themselves for free without the assistance of the scammers. If you must allow someone to remotely access your computer, you MUST sit at your screen and keep an eye on what the tech is doing. Don't allow them to remove system files or drivers without your express permission and don't pay a technician for a service you could have had for free.

To make sure LogMein can't auto-renew their scam I had to go to the trouble of cancelling the card I used to pay them the first time. I advise that if anyone else has had the problem of LogMein 's link not responding as it's supposed to, get rid of them and be sure to cancel your card or I suggest you will be billed again and this time it will be for nothing.