Autorenew, slimeball sales tactics. I was basically told "go ahead" when I said I was going to dispute the charges. Held my credit card hostage for years. Each time telling me that i agreed to renewing my contract, when I never did. For two years they told me that they had put my account on "Do not renew" and for two years I would call to ask why they kept charging me. They would say that I had once again agreed to autorenew my account when I absolutely had not. I'm not filing a BBB complaint and have already had my credit card company start the process of disputing my charges.