Returned a comforter which was spewing its stuffing all over. CuddleDown claims never to have received the return package. They told me it was my tough luck and they had no way of knowing if I was scamming them or not - they did not believe me. They did not honor the return/exchange. I'm out ~$300.00!
I just had a similar experience with Amazon which resulted in a much better outcome. A package status indicated "delivered to customer" however I never got it. (Probably stolen from my door step). I contacted Amazon and within 2 minutes I had a full refund - they considered the package lost and took responsibility.