I worked there as a customer representative and their sales culture is COMPLETELY UNETHICAL! They hike up prices with no other reason than they thought it should have gone up, and the only "discount" is to offer the previous price. Customers are currently paying the same amount for a TWO computer subscription that they did for a FIVE computer subscription just in 2016! Completely absurd. They do not care about customers as they are lowering the standards in terms of their service reps. Reps have to handle all the (understandably) PISSED customers while they themselves are frustrated with a company that does NOT treat them well. They focus on the fact that they are a "premium" service and they are secure. I can confirm that they are more secure than most other remote services. However they do NOT care about you unless if you are a large company. If you are under PRO and need more than 5 computers with no remote printing move over to CENTRAL. If you are using less than 5 computers, unfortunately they dont care and will continue to rise prices until you leave.
My company has used logmein for our employees to access their desktop machines when they're away from their desks. Until today we trusted logmein to have a presence on machines which have sensitive data on them. We trusted logmein with our data.
This year they hiked their price by 35% (from £189 to £249) and auto-renewed. I discovered the increase when I was reviewing the accounts. They say they sent me an email but I didn't see it. I called them to cancel the service and ask for a partial refund, however they will not turn the service off and they will not refund any of the fee they charged us.
They say that because we used it (in August, several of us were on holiday abroad and this is when we use it the most) they have to charge for the whole year.
From a security standpoint this means that if you are a logmein customer you have an agent installed on your machines provided by a company that will add services you have not requested to your account, change the amount of money they charge you without securing your consent and then take an increased sum from your account without your permission.
So the answer to the question "Will they also steal my data?" can only be "Well, they help themselves to money without asking, so it's best not to risk finding out."
This is the nature of a breach of trust.
Do not install the client, you cannot be sure they will act in your best interests, they certainly didn't in mine.
They also take forever to answer the phone, and if you point out any of the above to their call centre staff, you have a one in three chance of being hung up on.
On the third phone call I was able to get them to agree to delete my payment details but I cannot get them to terminate the service so my guys don't accidentally re-install it on one of our machines thereby opening us up to (what we now know to be) a huge risk.
Utterly amoral.
Avoid.
Terrible customer service, terrible prices, locks you in a year at a time. Raises rates with out notification. Stay very far away.
Don't give them your credit card - they will not let you cancel and will make you jump through a million hoops and 20 hours on the phone to cancel
You are the biggest con artist scammers and we are petitioning the States Attorney to take IMMEDIATE action against You! Shame on you for conning people
Every year the price goes way way up, rip off, a couple years ago it was $59 a year this year its over $240.
I never signed up, they're trying to bill my account.
I tried to stop them & they're still trying to bill my account.
Sign up if you don't expect any refund - it's a slippery slope - in their favor. Use with extreme caution.
You better have a pc. You sign up for trial well good luck canceling your account. Confusing very pc ish.
I am a longtime Logmein user for Prob 15 years. Started off as a free account. I kept on adding more computers till one day they stopped all access and forced me to pay to continue using their service. I loved the service and decided to ignore their forcing me into payment, and just paid for the service.
Over the year they VERY SLOWLY started doubling and tripling the subscription cost. This year they just changed the account type and price from $950+ LogMeIn Central - Basic 100 yearly subscription TO $1,800+ LogMeIn Central Base 100 yearly subscription.
Changing the subscription type from Logmein Central Basic To Base and charging me double without notifying?
I need to call them every single year to get my account back to the Subscription type that I need and then go back and forth to get the price back to something that makes sense.
This year I upgraded to a super expensive subscription which also gives licensing for Kaspersky Anti-virus. Midterm of our current subscription I get an email that support for Kaspersky will stop in September which means that I got Kaspersky for half of the year that I paid for. The real reason they had Kaspersky was to get you hooked with a subscription then force you into using their new logmein antivirus.
BOTTOM LINE,,,,, DON'T SIGN UP/and get hooked WITH LOGMEIN except if you want to get robbed. Your price will go up 100)%+ yearly!
He went to the camera and was viewing my files. And i wanted to log out, he didnt let me. I should report this to someone but dont know who
Would not let me cancel the service and rebilled my credit card. Credit card company want back me up, so I'm screwed.
Company charges annual renewal and then if you try to cancel they will not prorate or give any refund. Very bad business practice.
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I use LogMeIn Pro and LogMeIn in Free. Works well with XP and Vista; no security issues. Would definitely recommend to others.
This software has saved my butt on several occasions! I don't know what I would do without it.
I hav 3 bobs an 2 vegines so add my facebuk (anil wirgin) if u wan c more. Enyway logmein can remuv lots wirus 4 u and frends.
LOGME IN SMELLS GOOD ITS A REALLY NICE PERFUME, I LOVE IT, WHERE DO U SALE MORE FRAGRANCES, KISSES TO EVERYONE THEIR, PLZ LOVE ME AS WELL
Overview
LogMeIn has a rating of 1.3 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LogMeIn most frequently mention credit card, customer service and auto renewal. LogMeIn ranks 13th among Remote Desktop sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members