I had a LogMeIn account for $69.95. After 2 years, they took out $70 on the auto renewal. On the next auto renewal, they took out $149 - they did this with no notification and no authorization. I called my bank (Citibank) and they credited it back to my account. Then Citibank went to LogMeIn to find out if it was fraud. LogMeIn challenged it and said they have the right to auto renew since they have the account number. Citibank then reversed the credit and recharged my account. And, there are no refunds from LogMeIn once a charge has been made. THERE OUGHT TO BE A LAW AGAINST A COMPANY BEING ABLE TO CHARGE MORE THAN THE AMOUNT SIGNED UP FOR. Looking online there are others who have had the same experience - some being charged up to $900!
I initially signed up for a couple of GoToMeeting seats and Open Voice and their reps were great about signing you up. About 6 months later I went to add more open voice seats and saw that instead of the 12 month billing cycle they signed me up for 16 months. I immediately asked them to change this and they were non-responsive to my requests. I called and emailed the representative that signed me up and he never returned calls or emails. No one could tell me why it was now a 16 month cycle, nor could they change it to an annual cycle. I ended up having to jump through hoops to cancel the additional seats (which took 3 months) so in the end I wasn't saving too much money because it would still sign me up for another 12 months. My next issue was that Open Voice stopped generating the automatic reports. I called the support line and they told me it would take 3-5 days to look into this and fix it. I called back over a week later and they still haven't figured it out. They said they would escalate this but they wouldn't put me in touch with anyone that could help, nor would they call me back. I have spent more hours trying to get support from this company this year than anyone should. They are happy to take your money and they are happy to provide AWFUL support. I am currently looking for another company to give my business to.
Very bad business practices! Charged, without notice $9,999.99 to our business. We were able to have our bank to refund as they were aware of logmein's charges to other businesses.
Confirmed that they cancelled and then continued to charge me. They will charge expired cards, and they will charge even after a confirmed cancel. Stay away!
Never again will I ever use this. Horrible costumer service could not understand the idiots from India, and they did not help at all with my problem. I HOPE NO ONE EVER USES THIS AGAIN! I SAT IN FRONT OF MY COMPUTER ALL DAY WAITING AND THEY DID NOTHING!
I have been in contact with someone via email and they refuse to help you cancel a subscription. I will be in contact with the local Attorney General to file a complaint. BEWARE IF YOU SIGNUP FOR AUTO RENEWAL!
I tried logmein for 2 weeks and after I attempted to uninstall it, it left remnants of its bytes in my computer. I could not delete "logmein speakers" from my mac. And the most frightening part was that the speakers were picking up noise/voices at ALL times. Then my computer became very slow, pop up windows, and the worst thing ever... my email was hacked. I changed my passwords 4x but to no avail. I had to bring my mac to the apple store and they were able to remove the numerous malware. Additionally, they had a really difficult time finding the "logmein speakers" but they finally found it. We had to go into sub-applications just to find this pesky remnant of logmein. They also found other remnants but EVERYTHING was finally deleted. I had to change ALL my passwords for every online account. I truly think I was hacked by them or someone who hacked them. Today, I received an email indicating that my "logmein" account was accessed from Moscow, Russia. I deleted that account so how did that happen? In any event, DON'T use this service or if you do, please be careful.
If you're into providing remote assistance, then use another software. LogMeIn has very poor support, they bill you and bind you into paying them, when issues arise they give you a run around. When you want to cancel, they send you the terms that you cannot cancel. I've been speaking to Steven | Technical Support Rep who sends me one email in two days, and actually repeats the same thing i've been telling him for days.
1. This software isn't trusted by most Macs, and LogMeIn doesn't wants to put efforts into sorting it out, many less tech savvy users are afraid of running it when they see the prompts telling them that the software is downloaded from the internet, and isn't trusted.
2. Older Mac's aren't compatible with this software.
3. There timers sucks, when a less tech savvy users download the software and if the user has taken a while to run it, the support session expires and if you do not click the link within 5 minutes the link expires.
I decided not to use this software anymore, because i have to spend like 20-30 minutes to the user explaining what the software is, and then instructing further how to run it, and if it expires then i have to re-do the new links.
If the user mistakenly runs two instances of this crap, then the PC keeps rebooting.
Don't buy this software.
Used GoToMyPC for years. Then this POS company takes over and automatically bills me 10x previous fees. I hope to personally be able to confront the POS in charge.
Desktop and Iphone app did work. But I don't use anymore, requested a prorated refund and to cancel subscription for the rest of the year, they refused. Agreed to not auto-renew NEXT YEAR as I have already paid for the year but I am very angry that they wouldn't cancel subscription immediately and that I am basically paying for service I am not using.
2005-2014 - $59 a year
2014 - 79
2015- $149
2016 - 249.99
2017 - $999.99
2018 - $4599. 99
Unbelievable price increases, when to ConnectWise - and it is BETTER.
If you choose www.lgomein.com as a software supplier, you are entering into a contract with annual automatic-rebill and no contract end point. It's a bad situation for the user if things change and you no longer need the service.
No advanced notice of each auto-rebill, means no oppty to cancel. They charge cc of record for a full year in advance and by the time you get the cc bill you can't do anything about it even if your company is closed and inactive.
Ethical companies send a 30-day advance notice of renewal before making the change.
Since logmein does not portion the fee, even if you cancel immediately, you owe the full year... it's too late. Magazine subscriptions are better than this.
Bad deal; bad practice. Tell your employees they cannot enter an open ended rebill agreement and then go find an ethical supplier for your software. Logmein supervisor Alisa L. Refused to credit the charge even though the account showed inactive... so we made a true effort. It's too bad because their software worked well.
LW, business partner, CT
Shocking Criminal Scammers, they increase there subscription by 300 - 400 % after the first 2 years, so you feel settled and possibly won't notice what the do! My fees went fro £74 to £359.99 in 3 years. With absolutely no notice or confirmation... This is a complete scam and their staff are also extremely rude and unhelpful.
The first year I purchased this company subscription it was priced at £74 for the year, all fine.
The 2nd year they sent me a renewal notice for £109, quite a bit more but still fine.
The 3rd year they didn't send me a renewal notice at all and it was missed by me that in fact, they had charged my account by £251.00 that's more than double the previous year!
This year they sent me 2 emails stating I needed to update my card details. I did not update these details as I wasn't using the service and didn't really want the service anymore. They sent no notification of the highly overpriced new rate.
Then just yesterday they somehow took £359.99 from my account. When I called them they seemed to act like it was perfectly normal to inflate their prices, like this and were in fact extremely rude.
They have canceled my account as I threatened legal action. However, I'm sure they would not have done this for everyone.!
I now also feel very uncomfortable that they have the software installed on my machine. As they are a very unscrupulous company...
DO NOT USE THEM... UTTER SCAMMERS should be locked up for fraud...!
Don't run out of money. These people A) Don't care, B) Won't cancel. I was a loyal customer for 5 and a half years. Save your time and your money and go ANYWHERE else.
I have a MacBook on which I installed LogMeIn. LogMeIn claims you can use your local printer to print from an offsite computer which you have accessed from your local computer. That feature does not work with a MacBook. When I contacted Tech Support, the technician acknowledged the problem, then gave me a lengthy process that I would have to use every time I wanted to print to my local printer from an offsite computer. It was far too cumbersome, so I never used it and wasnt going to renew my subscription to LogMeIn when it expired. Well, LogMeIn automatically renewed my subscription ($69.95) without my permission or knowledge. When I contacted them for a refund I was told that they had a strict no-refund policy. So, I guess it is legal for LogMeIn to steal money from it's customers through their automatic renewal and no-refund policy. If you desire to access offsite computers, you would be much better off using "gotomypc.com." It is a much better program and can be canceled at any time.
They have now tripled the price over the last two years, and there is no option to cancel a subscription.
As a remote access service provider, I cannot stop the auto-renew without speaking to someone - they won't answer the phone.
I called AT&T which provided me a number thinking I was calling AppleCare. The technician, Brad immediately asked me to connect my IPAD2 to my computer. When I connect he immediately went into my files saying I have all these foreign files in my computer and need a CISCO or Microsoft certified specialist to clean my computer. He never addressed my initial reason for calling which was about my IPAD2. He gave me a reference # stating that he can get a specialist on the line but it will cost me between $120-$250 for them to clear my invasion and to put a profession network security on my system. He kept insisting I do this because the specialists don't take any cases, you have to be referred. Immediately this started sounding fishy to me so I told him no and hung up. This morning I immediately called AT&T back to report what I experienced last night and hopefully their fraud division is investigating this because I gave access to all my files and information on my computer. I am very nervous about this situation.
Very poor business ethics. Never pay by credit card, they will bill it relentlessly and never return a call.
Look, I've used this product for over 10 years and I just canceled my subscription, you know why? Well, because of manipulative and dirty business practices. Let me explain, Auto-Renew is SO auto that you cannot cancel it, there's absolutely no option on their website to cancel. I feel this is a $#*!ty business tactic. If your product is good then let the quality of your product and your customer service sustain your reputation. Don't try to hold your (in my case especially loyal) customers hostage and keeping your account auto-renewing by making it a huge PITA to cancel! Here's another thing, when I tried to downgrade my service from "LogMeIn Pro for Power Users - $349/yr for 5 Computers" to "LogMeIn Pro for Individuals - $149/yr - for 2 Computers" their website wouldn't even show me the option to do so. I even tried to use an alternate browser to access the website without logging into my account and it wouldn't show it to me because they flagged my IP address! So then I really got pissed, closed both of my browsers, cleared the caches, connected to my VPN service and tried to access the LogMeIn Store and guess what, I could see this wonderful option of purchasing the $149/year service. After that experience, I called them and canceled my service. Does there product work? It works well, but they need to change their corporate culture of sneaky, slimmy, and questionable ethics in their business practices. Let your product's reputation speak for itself! Hello TeamViewer Free :)
Overview
LogMeIn has a rating of 1.3 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LogMeIn most frequently mention credit card, customer service and auto renewal. LogMeIn ranks 13th among Remote Desktop sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members