Carmela P.

I initially signed up for a couple of GoToMeeting seats and Open Voice and their reps were great about signing you up. About 6 months later I went to add more open voice seats and saw that instead of the 12 month billing cycle they signed me up for 16 months. I immediately asked them to change this and they were non-responsive to my requests. I called and emailed the representative that signed me up and he never returned calls or emails. No one could tell me why it was now a 16 month cycle, nor could they change it to an annual cycle. I ended up having to jump through hoops to cancel the additional seats (which took 3 months) so in the end I wasn't saving too much money because it would still sign me up for another 12 months. My next issue was that Open Voice stopped generating the automatic reports. I called the support line and they told me it would take 3-5 days to look into this and fix it. I called back over a week later and they still haven't figured it out. They said they would escalate this but they wouldn't put me in touch with anyone that could help, nor would they call me back. I have spent more hours trying to get support from this company this year than anyone should. They are happy to take your money and they are happy to provide AWFUL support. I am currently looking for another company to give my business to.