I bought a borla atak cat back for my v6 challenger and it arrived right on time and with everything accounted for. I was weary at first but decided to pull the plug. Pricing was great and within my budget. I would totally buy from LMPerformance again if I need anything else for my challenger!
I ordered parts $237 and received my order confirmation. Since then there has been no further updates, no shipping details etc. I sent three emails and online enquiries but all have gone without an answer. No idea what to do now
My wife bought me a N1 Catback back in May 2021 until this day all I receive is just a update blaming manufacturers status. Been so long of a wait I forgot about the product until another update was sent today. The crazy part is that when you call they never answer. At this point I'm just worried about getting my refund and hope the bank dispute since it's been 6 months going forward. Very poor customer service and experience.
I ordered a rebuild kit a while back for my 97 nissan truck and it was delivered within two weeks. The second time I buy a clutch from them and now (May 25) its been nearly two months and still hasn't even shipped... takes 3-4 days to get a response on the status, they miss a lot of calls but they usually call back which is okay, but they don't really give any solutions or answers, each time I just get talked down to and my question avoided. I believe they hope you forget about the order so they don't have to ship it. However, I'm gonna ride this out until I get my clutch but will not be ordering from them again.
My suggestion is to not get involved in the first place.
Update: LMP actually emailed me asking to change my review within two hours of me posting this. Nothing regarding my order was mentioned. Very strange and unprofessional to do so. Therefore I'm bumping down my rating.
My wife ordered me a N1 Invidia cat back on May 26 2021 for my bday and I still have no clue of when it will be shipped. My wife got the print out receipt but never a tracking number... today is June 6 2021. No update or info. I guess we wait? We are starting to give up hope. -New update " now it's 2-3 months before my package is shipped per manufacturer." Today is June 15 2021. What a shame. Told my wife to get refund before it's going to be a big hassle with their customers service since they don't pick up phone calls which they posted.
LMPerformance's customer service was great to deal with and answered all my questions before my purchase. They let me know up front that it would be a few weeks before the item would ship and kept me informed of it's progress. The quality of the product is very good and fitment is perfect. Overall I am very happy with the complete transaction and the product I received. I would definitely purchase from them again and highly recommend them.
I ordered a stainless works exhaust for my Cadillac CTSV. The exhaust showed up damage. I sent LM performance a claim. Never heard back from them no response. Do not buy from LM performance. They do not take care of you!
I am not a professional racer but race my Mustang for fun on a local track.And even though it is only for fun my aim is to win so when I started having problem shifting I decided I needed a better clutch. I bought a Spec Clutch for my racing Mustang. The shifting is so much smoother now and I can handle the track much better with the new clutch. When I mentioned I was having problems shifting gears with my old clutch and could not get the performance I needed another racer mentioned the Spec clutch so I decided to give a a try. I had purchased from LMPerformance a few years ago and was satisfied so decided to give them another shot. I am happy that I did. I got a good price and am happy with the clutch performance.
I purchased American Racing headers for my Mustang and am happy I did. They look great and sound even better. The price and service from LMPerformance were great and I have no complaints with their service especially in light of the Covid 19 problems.
I bought a piston and ring set for a 5 cylinder Dodge Sprinter from LM Performance (August 19th). Their web page and my receipt state "Set of 5". To me this mean 5 pistons and 5 ring sets. And their price is consistent with the purchase of 5 piston sets.
On Saturday, August 24th I received one (1) piston with rings.
I have continued to try to contact someone at LM Performance to let them know of my situation. When I call; all I get are pre-recorded messages. I have left many unanswered messages. Also, I do not get any response to my emails. I have emailed customer service rep Alex Santiago numerous times to try to explain my situation.
I received a email from their customer rep. Yesterday evening (Aug. 3rd). I'm hoping for a complete refund and return shipping label.
Wish there was a better way to track packages, also packaging was a little on the sloppy side. Not sure if it is lmperformance fault or not, but I received one of my front shocks with a bent bracket where it hooks up to the spindle from improper handling and wrapping. I should be able to get it straight but it also damaged the powder coat as well.
They kept me inform in how long it was taking on my to ship out. Product was good. Was just disappointed that a clutch kit no longer contains a slave cylinder. Which has nothing to do with LMPerformance. Just a cheaper way for the manufacturer to sell thier product.
Lm performance was good to work with. However there shippers suck they were supposed to let me know an hour before they delivered so my fiancee could watch foraccept and inspect the package because i live in a basment apartment. They failed to call even though bill of lading said to with my correct number and delivered it to my landlord upstairs who signed for it unaware it needed to be inspected and it was damaged now im stuck paying 200 bucks to fix my new hood.
Patient help and professional, great products, fast delivery, and they seem to strive for customer satisfaction - in my case I ordered wrong and they were helpful in fixing my mistake. I'll be a repeat customer!
Delivery no issue a little bit concern with the tube for double cab need to cut 4 inches to fit on the hanger took me almost 3 hours to put on my exhaust result was worthy got a pleasing sound. 2nd thing my air filter still sitting on the basement waiting for the bracket short "Z" and some clamps.
Company shipped product quickly.
Extremely disappointed with Fass company for lack of including basic or standard instructions with expensive fuel pump & accessories- all to save a few bucks, online installation instructions are inadequate and not convenient for a customer who spent $700, this is no fault of LM Performance but of Fass who does not care for their customer experience- this must far after installed the system seems to be working well
I ordered some headlights that the website stated as in stock that ended up being out of stock. I wish there had been some better communication about the status of my order. It's clear the owner cares a lot about his company.
I am an independent auto repair center owner/operator who strives to raise the bar, creating a unique and pleasant experience for my clients. Sadly, this is largely NOT the norm in my industry as evidenced by the influx of new faces at my establishment. My experience with LMPerformance has been quite pleasant. They offered the product I wanted at the best price I could find, with free shipping to boot! Order processing was fast and efficient and the order shipped out to me in a timely fashion. I couldn't reasonably ask for more! Thanks LMP, for showing up and helping to improve the image of our industry. Continue to be blessed, William Davis
A cat back exhaust system from Gibson for my 2001 Z28 f-body was delivered early and packaged perfectly. From product selection to ignition. I am one happy customer as I had never ordered anything on line before. This car is going to be a candidate for suspension upgrades in the future and I will be in touch with LMP again.
I have purchased several performance parts from LMPerformance and cannot disagree with the previous review more. I have my own shop and frequently buy offroad parts. Any problem was quickly resolved. I have never had a problem returning parts even when the error was mine. I will gladly shop with them again
The install was easy but will take a little time. It took some tugging to remove the old extensions from the car. You'll need to clean off the old tape from the car. That is the time consuming part. I then used rubbing alcohol to ensure I'd have good adheation of the new tape. There is a nub on the car that goes into a hole on the new extension. This ensures it is in the proper location for a proper fit. These look really great and are very sturdy. Well worth the money.
I ordered the Carbon Fiber wheel well extensions to replace my stock ones. I have not yet installed these but the quality and fit seem to be perfect. I'll know more after I install them. Two things to note. JPM (not LMPerformance) says that these come with mounting tape and mounting clips. They don't. You use your factory clips and you need to go buy automotive tape. I won't buy the tape until I remove my stock ones to see what width and length I need.
Overview
LMPerformance has a rating of 4.3 stars from 93 reviews, indicating that most customers are generally satisfied with their purchases. LMPerformance ranks 31st among Auto Accessories sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI, Dale Putnat, Yes we have been working on this issue for you now for several days since you first let us know about your missing parts for you Sprinter Van. We also let you know via email and phone as you are not responding now. We talked the manufacturer MAHLE and they said that there is no ETA for the other 4 pistons which you were informed already. We also told you we would refund you. Again you never responded. MAHLE never should have shipped just one part, they should have informed us BOTH that they were out of stock and did not. When you placed the order on our website it said: "CONTACT US FOR AVAILABILITY OR PRODUCT SUGGESTIONS" so per our site when you ordered it, it was not in stock. It would have been a lot easier on all of us if you would just have answered your phone or our emails and we would have already had your return label and refund.