Perfect fit for my Cadillac 2011 CTS. The sound of the exhaust system resulted into the feeling of a sporty rides. My Cady performs to my likings.
Like the title indicates, I received the wrong radiator. I'm having difficulty in getting any resolution from LMP. The first step is for them to get me a prepaid label to return the radiator. I had to get PayPal involved to get LMP to generate one. It was at this point that I found out that the incorrect radiator was drop shipped by Max Performance. The Corvette radiator was returned to Max Performance. I have emailed LMP requesting an estimated ship date. Support is not responding AT ALL. LMP has over $300 of my money. I'm tired of nagging LMP. At this point I would prefer getting my money back.
I received a phone call From LMP that went to voicemail but indicated that something will be done to finally resolve my issue. This is not entirely LMP's fault as they drop ship from Max Performance. But if LMP is going to drop ship they need have a procedure in place to babysit some of the problem manufacturers. I ordered a Pypes exhaust from LMP which was drop shipped and had absolutely no problems.
Very pleased with the service, price and delivery time. I highly recommend LMPerformance! I would not hesitate to buy products from them again!
Quick delivery and good quality, so far have had no problems. Lowered my car a lot, a camber kit will be needed if you do not want camber
Received quickly. Tried to pull a bushing, broke collet (easily removed with screwdriver). Tried to contact to replace including paying for replacement, NO RESPONSE.
Intake was received in perfect condition, and there was a noticeable performance improvement even before tuning.
Didnt fit right had too modify the intake to bolt in quality is not bad for the money
Great help over the phone when choosing a product. Great product line for any vehicle. Safe and fast shipping.
They were helpful and I got my packages fast my exhaust came in the day after purchasing and my extension harness took three days overall I'm happy
Ordered some headers and there were super. Received them in two days and they were shipped the same day. No complaints here.
I love it the hood is perfect and looks better then I hoped it would makes my car stand out great work
I went to the exhaust shop and the guy told me it was the wrong part so I'm just tryna get my money back
Very competitive prices and exceptional customer service with frequent status updates. Will be using LM Performance again!
Placed my order for Shocks at 4:30 PM delivered next day about 2:00 PM. I could not believe the package was for me.
I though it was gonna be a good place to go but I received the wrong parts after waiting almost a month to receive them
HI very sorry about your order, looks like you received a SD033 which is what was ordered. SPEC is running behind in manufacturing and hence the delay. This was shipped about 2 weeks after the order was placed. The pandemic has caused a lot of industries a lot of supply problems and the automotive parts industry is one of them. Please let us know if you tech advice on ordering the correct part for your truck.
Needed the parts before the weekend. Ordered them monday, they were shipped the next day and i had them by friday. Thanks for all the help
Great shipping time and the product went above my expectations. Recommend the Vararam intake all the way.
Items just as described fast shipping and well pack this items was easy to install and works just like it say it would
Received what I ordered in a timely fashion with no problems at all. Would definitely recommend ordering from here
Overview
LMPerformance has a rating of 4.3 stars from 93 reviews, indicating that most customers are generally satisfied with their purchases. LMPerformance ranks 31st among Auto Accessories sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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We are very sorry this is still ongoing and we were completely unaware you have not received your radiator. We were under the impression you were already taken care of by Cold Case. Please contact us on Monday at 866.567.2001 as we are not open on Sundays.
We have been trying to get Cold Case to do this for you now since 7/6/20. Cold Case Told us they sent UPS PICKUP out twice and return labels directly too you. (Also you did a charge-back already on us as well). We ordered the correct part that you asked for and Cold Case must have sent you the wrong order. Cold Case is also responsible for sending on the correct part to you, i will follow up with them as well as this is the first time we have heard that Cold Case did not send correct radiator yet.
Here are the emails we have been sending back and forth showing we have been working on this problem for you, we do not ignore problems and we try to work with vendors and customers so this does not happen. Sometimes vendors do not feel the same way since we are in-between the customer and them so they do not have to take any blame. Here are just SOME of the emails that have been going back and forth to try to fix this issue. We are looking forward to correcting this issue with you and making sure COLD CASE sends the correct part to you.
EMAILS:
sales@lmperformance.com
From: sales@lmperformance.com
Sent: Friday, July 24,2020 1:27 PM
To: 'Eric Casperson'
Subject: RE: FW: LMPerformance Order 668424
Hi
Customer now did a chargeback on me I did not get the call tag email can you refund me for this order?
Sincerely,
LMPerformance Inc.
https://www.LMPerformance.com
Customer Service Links:
Receipt Requests: https://www.lmperformance.com/status
Status Requests: https://www.lmperformance.com/status
Return Requests: https://www.lmperformance.com/returns
Cancel Requests: https://www.lmperformance.com/contactus3.asp?subject=COR
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From: sales@lmperformance.com
Sent: Saturday, July 18,2020 8:49 AM
To: 'Eric Casperson'
Subject: RE: FW: LMPerformance Order 668424
I do not see it
Sincerely,
LMPerformance Inc.
https://www.LMPerformance.com
Customer Service Links:
2
Receipt Requests: https://www.lmperformance.com/status
Status Requests: https://www.lmperformance.com/status
Return Requests: https://www.lmperformance.com/returns
Cancel Requests: https://www.lmperformance.com/contactus3.asp?subject=COR
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From: Eric Casperson
Sent: Friday, July 17,2020 7:23 AM
To: sales@lmperformance.com
Subject: Re: FW: LMPerformance Order 668424
Calltag was sent to sales@lmperformance.com for you to forward to customer.
Eric Casperson
Account Manager
GTOG8TA.com
Cold Case
2705 Clemens Road B103
Hatfield, PA 19440
ericc@maxperformanceinc.com
www.maxperformanceinc.com
Tel: 267-638-0355
1-844-MAX-PERF
Fax: 267-638-3507
On 7/17/2020 12:42 AM, sales@lmperformance.com wrote:
Help, where is the return label?
Sincerely,
LMPerformance Inc.
https://www.LMPerformance.com
Customer Service Links:
Receipt Requests: https://www.lmperformance.com/status
Status Requests: https://www.lmperformance.com/status
Return Requests: https://www.lmperformance.com/returns
Cancel Requests: https://www.lmperformance.com/contactus3.asp?subject=COR
3
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From: Ralph
Sent: Thursday, July 16,2020 2:43 PM
To: sales@lmperformance.com
Subject: RE: LMPerformance Order 668424
1) I have not received the return shipping label mentioned in the previous email.
2) When can I expect to receive the correct radiator for my car?
From: sales@lmperformance.com
Sent: Thursday, July 09,2020 2:24 PM
To: 'Ralph'
Subject: RE: LMPerformance Order 668424
Hi per Cold Case: I'll send you a label to return back to us.
Sincerely,
LMPerformance Inc.
https://www.LMPerformance.com
Customer Service Links:
Receipt Requests: https://www.lmperformance.com/status
Status Requests: https://www.lmperformance.com/status
Return Requests: https://www.lmperformance.com/returns
Cancel Requests: https://www.lmperformance.com/contactus3.asp?subject=COR
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From: Ralph
Sent: Thursday, July 9,2020 6:43 AM
To: sales@lmperformance.com
Subject: RE: LMPerformance Order 668424
Hello,
CVH710 is on the sides of the box. This is exactly what I have:
https://www.coldcaseradiators.com/product/56-60-corvette-aluminum-performance-radiator
1956-60 Corvette
From: sales@lmperformance.com
Sent: Thursday, July 09,2020 12:06 AM
To: ralph.e.johnson@comcast.net
Subject: LMPerformance Order 668424
Hi
Per cold case
OK that makes sense now.
He must have gotten an order mixed up with his.
What is the number on the outside of the white box? That will tell me what he got.
Then I can set up the return to swap it out.
Sincerely,
LMPerformance Inc.
https://www.LMPerformance.com
Customer Service Links:
Receipt Requests: https://www.lmperformance.com/status
Status Requests: https://www.lmperformance.com/status
Return Requests: https://www.lmperformance.com/returns
Cancel Requests: https://www.lmperformance.com/contactus3.asp?subject=COR
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sales@lmperformance.com
From: sales@lmperformance.com
Sent: Thursday, July 9,2020 2:23 PM
To: 'Eric Casperson'
Subject: RE: FW: RETURN 668424
CVH710 is on the sides of the box. This is exactly what I have:
https://www.coldcaseradiators.com/product/56-60-corvette-aluminum-performance-radiator
1956-60 Corvette
Sincerely,
LMPerformance Inc.
https://www.LMPerformance.com
Customer Service Links:
Receipt Requests: https://www.lmperformance.com/status
Status Requests: https://www.lmperformance.com/status
Return Requests: https://www.lmperformance.com/returns
Cancel Requests: https://www.lmperformance.com/contactus3.asp?subject=COR
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From: Eric Casperson
Sent: Thursday, July 9,2020 11:27 AM
To: sales@lmperformance.com
Subject: Re: FW: RETURN 668424
Importance: High
OK so he did get a completely different one. Not sure how or why.
I can get it returned back to us and swap out.
I'll send you a label to return back to us. You can forward to your customer to send back to us.
Eric Casperson
Account Manager
GTOG8TA.com
Cold Case
2705 Clemens Road B103
Hatfield, PA 19440
ericc@maxperformanceinc.com
www.maxperformanceinc.com
Tel: 267-638-0355
1-844-MAX-PERF
Fax: 267-638-3507
On 7/9/2020 11:33 AM, sales@lmperformance.com wrote:
Hello,
CVH710 is on the sides of the box. This is exactly what I have:
https://www.coldcaseradiators.com/product/56-60-corvette-aluminum-performance-radiator
Hi,
At this time should I be doing anything with the Corvette radiator?
Ralph
Sincerely,
LMPerformance Inc.
https://www.LMPerformance.com
Customer Service Links:
Receipt Requests: https://www.lmperformance.com/status
Status Requests: https://www.lmperformance.com/status
Return Requests: https://www.lmperformance.com/returns
Cancel Requests: https://www.lmperformance.com/contactus3.asp?subject=COR
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From: Ralph
Sent: Wednesday, July 8,2020 6:59 PM
To: sales@lmperformance.com
Subject: RE: RETURN 668424
Importance: High
Hi,
At this time should I be doing anything with the Corvette radiator?
Ralph
From: sales@lmperformance.com
Sent: Tuesday, July 07,2020 8:41 AM
To: 'Ralph'
Subject: RE: RETURN 668424
Hi
I have submitted this info to the MFR I will let you know when they respond.
Sincerely,
LMPerformance Inc.
https://www.LMPerformance.com
Customer Service Links:
Receipt Requests: https://www.lmperformance.com/status
Status Requests: https://www.lmperformance.com/status
Return Requests: https://www.lmperformance.com/returns
Cancel Requests: https://www.lmperformance.com/contactus3.asp?subject=COR
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From: Ralph
Sent: Tuesday, July 7,2020 8:13 AM
To: sales@lmperformance.com
Subject: RE: RETURN 668424
Importance: High
Hello,
4
There are no identifying markings on the radiator that I received other than the Cold Case logo on the core. I
Can tell you for certain that it does not look anything like the radiator that is shown for my application. It has
Mounting brackets on each side. The are no provisions for connecting the automatic transmission fluid
Lines. The petcock is on the opposite side of the radiator. The dimensions of the core excluding brackets is 24”
Horizontal by 15” vertical. I intentionally have not removed the plastic bag it is in. If you need specific pictures,
Please ask.
Regards,
Ralph Johnson
1837 Aglen Street
Roseville, MN 55113
651-500-4198
ralph.e.johnson@comcast.net
From: sales@lmperformance.com
Sent: Monday, July 06,2020 11:25 PM
To: ralph.e.johnson@comcast.net
Subject: RE: RETURN 668424
Hi
What part number did you receive? Please send pictures
Sincerely,
LMPerformance Inc.
https://www.LMPerformance.com
Customer Service Links:
Receipt Requests: https://www.lmperformance.com/status
Status Requests: https://www.lmperformance.com/status
Return Requests: https://www.lmperformance.com/returns
Cancel Requests: https://www.lmperformance.com/contactus3.asp?subject=COR
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From: ralph.e.johnson@comcast.net
Sent: Monday, July 6,2020 4:14 PM
To: sales@lmperformance.com
Cc: sales@lmperformance.com
Subject: RETURN 668424
Importance: High
COVID-19 UPDATE: Due to the restrictions placed on vendors we have experienced longer the
Normal customer service requests such as statuses. Many of our vendors are working from their
Homes and delays have started to occur. What used to take minutes for answers is now taking
24-72hrs to get updates. Please note that order fulfillment has taken precedence over status
Requests in order to get everyone''s orders out on time. Be safe and God Bless!
COVID-19 UPDATE: Due to the restrictions placed on vendors we have experienced longer the
Normal customer service requests such as statuses. Many of our vendors are working from their
Homes and delays have started to occur. What used to take minutes for answers is now taking
24-72hrs to get updates. Please note that order fulfillment has taken precedence over status
Requests in order to get everyone''s orders out on time. Be safe and God Bless!
Thank you, your Return Request has been sent to a representative. Please note that this may take a
Few days while we obtain return request confirmation and approval as well as return instructions.
DEFECTIVE, DAMAGED, or WARRANTY Returns:
Please respond to this email and send pictures showing fitment problems, defects, shipping damage
Or anything else that will help speed up the RMA process.
RETURN REQUEST DETAILS:
Order Number: 668424
Name: Ralph E Johnson
Parts to Return: Cold Case Radiator - Incorrect part received - Correct part was ordered - WTF I
Haven''''''''t the foggiest idea what application the received radiator serves. I ordered catalog
#00834357 model #RFE19L order #668242
Reason For Return: Defective
Send Replacement: Yes (Please Specify)
Details of Return: 1978 Pontiac Firebird Trans Am 400 ci Pontiac TH350 Automatic Air Conditioning
RETURN POLICY:
We cannot accept returns on parts that have been used or installed. No returns will be accepted after
45 days. All Returns must be in original packaging. Prior authorization must be given before any return
Can be made. A minumum of 10% - 25% Restock Fee to cover costs involved with processing your order
And packaging and Manufacturer restock fee + Original Shipping Late Model Performance Paid
UPS/FEDEX to ship to you. Special orders may be subject to Manufacturer Restock Fees as well.
Shipping cost will not be refunded. Hoods as well as Programmers may not be returned unless
Defective and only for replacement. Pictures of the product may also be requested.
REFUNDS/CREDITS:
Refunds and credits may take from 5-30 days based on manufacturer policies and inspection times.
Late Model Performance
https://www.LMPerformance.com
Customer Service Links:
Receipt Requests: https://www.lmperformance.com/status
Status Requests: https://www.lmperformance.com/status
Return Requests: https://www.lmperformance.com/returns
Cancel Requests: https://www.lmperformance.com/contactus3.asp?subject=COR
Reviews: https://www.shopperapproved.com/reviews/LMPerformance.com/
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Attachments.
Late Model Performance
https://www.LMPerformance.com
Customer Service Links:
Receipt Requests: https://www.lmperformance.com/status
Status Requests: https://www.lmperformance.com/status
Return Requests: https://www.lmperformance.com/returns
Cancel Requests: https://www.lmperformance.com/contactus3.asp?subject=COR
Reviews: https://www.shopperapproved.com/reviews/LMPerformance.com/
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