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LMPerformance has a rating of 2.8 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LMPerformance most frequently mention customer service problems. LMPerformance ranks 192nd among Auto Accessories sites.
This company does not typically respond to reviews
LMPerformance's customer service was great to deal with and answered all my questions before my purchase. They let me know up front that it would be a few weeks before the item would ship and kept me informed of it's progress. The quality of the product is very good and fitment is perfect. Overall I am very happy with the complete transaction and the product I received. I would definitely purchase from them again and highly recommend them.
Deducted 25% from my refund for defective items! Why? Terrible customer service! The worst company I've ever dealt with.
LMPerformance's customer service was great to deal with and answered all my questions before my purchase. They let me know up front that it would be a few weeks before the item would ship and kept me informed of it's progress. The quality of the product is very good and fitment is perfect. Overall I am very happy with the complete transaction and the product I received. I would definitely purchase from them again and highly recommend them.
Tip for consumers:
Call ahead to check part availability before you buy.
Products used:
Vararam 4G Air Grabber 4th Gen 5.7L Hemi Trucks
I have purchased a CM fx 250 and install it on my own, I have contacted CM also and at present breaking this clutch kit to 555 miles since I on a 2010 Subaru WRX, I have take pics and videos of the install and it went well pedal feel is so much better softer than the exedy stage 1 with a act flywheel that I only got ******* miles and that's a plus for WRX firewall spot welds. So I will update on this CM fx 250, now let's get some miles on this bad boy.
The seats ordered for my husband's dune buggy arrived safely, very quickly & on time for his birthday, he installed them & they work great, & they're comfortable!
Thanks guys!
Company shipped product quickly.
Extremely disappointed with Fass company for lack of including basic or standard instructions with expensive fuel pump & accessories- all to save a few bucks, online installation instructions are inadequate and not convenient for a customer who spent $700, this is no fault of LM Performance but of Fass who does not care for their customer experience- this must far after installed the system seems to be working well
Quick and seamless with no negative experiences. Will definitely use again.
I ordered parts $237 and received my order confirmation. Since then there has been no further updates, no shipping details etc. I sent three emails and online enquiries but all have gone without an answer. No idea what to do now
Products used:
None !
Lm performance was good to work with. However there shippers suck they were supposed to let me know an hour before they delivered so my fiancee could watch foraccept and inspect the package because i live in a basment apartment. They failed to call even though bill of lading said to with my correct number and delivered it to my landlord upstairs who signed for it unaware it needed to be inspected and it was damaged now im stuck paying 200 bucks to fix my new hood.
The install was easy but will take a little time. It took some tugging to remove the old extensions from the car. You'll need to clean off the old tape from the car. That is the time consuming part. I then used rubbing alcohol to ensure I'd have good adheation of the new tape. There is a nub on the car that goes into a hole on the new extension. This ensures it is in the proper location for a proper fit. These look really great and are very sturdy. Well worth the money.
I ordered the Carbon Fiber wheel well extensions to replace my stock ones. I have not yet installed these but the quality and fit seem to be perfect. I'll know more after I install them. Two things to note. JPM (not LMPerformance) says that these come with mounting tape and mounting clips. They don't. You use your factory clips and you need to go buy automotive tape. I won't buy the tape until I remove my stock ones to see what width and length I need.
My wife bought me a N1 Catback back in May 2021 until this day all I receive is just a update blaming manufacturers status. Been so long of a wait I forgot about the product until another update was sent today. The crazy part is that when you call they never answer. At this point I'm just worried about getting my refund and hope the bank dispute since it's been 6 months going forward. Very poor customer service and experience.
Tip for consumers:
Don’t buy from them.
After four weeks of waiting on my clutch, getting the same non-answer from their online status form, I submitted an actual status request. Their web site assured me I'd get an answer by email within 48 hours. Didn't happen. A week later I did it again. Again, no answer.
At this point, I tried calling. Couldn't reach anyone. Six weeks now, no clutch, no customer service at all, following their prescribed process.
Frustrated by not getting my parts and not getting any customer service, I submitted a cancellation request. I got an email chastising me for not emailing them. WTF? Why tell me to use your web site forms to get status if it doesn't work, and I'm supposed to email instead? My order confirmation email actually told me NOT to respond by email!
To their credit, they canceled the order and refunded my money. But I wasted six weeks trying to buy from them.
Buyer beware, customer service is a foreign concept to LMPerformance.
My wife ordered me a N1 Invidia cat back on May 26 2021 for my bday and I still have no clue of when it will be shipped. My wife got the print out receipt but never a tracking number... today is June 6 2021. No update or info. I guess we wait? We are starting to give up hope. -New update " now it's 2-3 months before my package is shipped per manufacturer." Today is June 15 2021. What a shame. Told my wife to get refund before it's going to be a big hassle with their customers service since they don't pick up phone calls which they posted.
Tip for consumers:
Don’t shop on their site.
I ordered a carbon fiber demon hood for my challenger. Website says in bright green "in stock, ships in 5 days" when in fact they are not in stock. They push the blame onto Anderson composites which apparently is "understaffed" and new staff are "Damaging orders". Took a week just to process my transaction, had to call and follow up for that so it would actually be "processed". Then I waited and waited with no follow up besides automated messages saying it's not shipping until late May now. One of their employees helped me get to the "owners" voicemail with no call back. Owner emailed me which I have no idea who I'm talking to because there is no signature or introduction. Gave me the run around. Owner tells me to call for updates. So I do and I got Laura who is their employee for tracking and she was extremely rude to me. Now they're saying 6-8 weeks for shipping for an "in stock" item. I cancelled my order real easy. Terrible customer service, terrible communication, terrible etiquette and plainly false advertisement. Steer clear of them, order from Anderson themselves, cuts out the middle man pointing fingers at each other.
Tip for consumers:
Just don’t even bother with these guys.
Products used:
None, cancelled my order
I bought a piston and ring set for a 5 cylinder Dodge Sprinter from LM Performance (August 19th). Their web page and my receipt state "Set of 5". To me this mean 5 pistons and 5 ring sets. And their price is consistent with the purchase of 5 piston sets.
On Saturday, August 24th I received one (1) piston with rings.
I have continued to try to contact someone at LM Performance to let them know of my situation. When I call; all I get are pre-recorded messages. I have left many unanswered messages. Also, I do not get any response to my emails. I have emailed customer service rep Alex Santiago numerous times to try to explain my situation.
I received a email from their customer rep. Yesterday evening (Aug. 3rd). I'm hoping for a complete refund and return shipping label.
Tip for consumers:
This is a web based supplier. Good luck.
Products used:
none
HI, Dale Putnat, Yes we have been working on this issue for you now for several days since you first let us know about your missing parts for you Sprinter Van. We also let you know via email and phone as you are not responding now. We talked the manufacturer MAHLE and they said that there is no ETA for the other 4 pistons which you were informed already. We also told you we would refund you. Again you never responded. MAHLE never should have shipped just one part, they should have informed us BOTH that they were out of stock and did not. When you placed the order on our website it said: "CONTACT US FOR AVAILABILITY OR PRODUCT SUGGESTIONS" so per our site when you ordered it, it was not in stock. It would have been a lot easier on all of us if you would just have answered your phone or our emails and we would have already had your return label and refund.
Horrible experience with late model performance. Ordered the QTEC cutouts with optional wireless remote control and turn down pipes. When the wireless remote and turn down pipes didn't show up, I called them. Immediately i was greeted by a very rude lady yelling at me that I needed to call them before ever ordering anything even though online it said items "in stock. I hope this isn't an indication on how you run your business or treat your customers.
Tip for consumers:
Think twice before dealing with them.
Products used:
Wireless exhaust cutouts
Hello, thank you for your feedback. We are very sorry this happened and do apologize for this behavior. If you have any questions, please contact us so we can help you.
I ordered a stainless works exhaust for my Cadillac CTSV. The exhaust showed up damage. I sent LM performance a claim. Never heard back from them no response. Do not buy from LM performance. They do not take care of you!
Tip for consumers:
Stay away from the LM performance. Once they have your money they will not respond!
A cat back exhaust system from Gibson for my 2001 Z28 f-body was delivered early and packaged perfectly. From product selection to ignition. I am one happy customer as I had never ordered anything on line before. This car is going to be a candidate for suspension upgrades in the future and I will be in touch with LMP again.
Tip for consumers:
no everyone wants to be on face book
Products used:
cat back exhaust system
I ordered a rebuild kit a while back for my 97 nissan truck and it was delivered within two weeks. The second time I buy a clutch from them and now (May 25) its been nearly two months and still hasn't even shipped... takes 3-4 days to get a response on the status, they miss a lot of calls but they usually call back which is okay, but they don't really give any solutions or answers, each time I just get talked down to and my question avoided. I believe they hope you forget about the order so they don't have to ship it. However, I'm gonna ride this out until I get my clutch but will not be ordering from them again.
My suggestion is to not get involved in the first place.
Update: LMP actually emailed me asking to change my review within two hours of me posting this. Nothing regarding my order was mentioned. Very strange and unprofessional to do so. Therefore I'm bumping down my rating.
Tip for consumers:
If you order from them, just prepare for frustration.
Products used:
Piston Heads, all engine gaskets, street clutch
Tried several times to return item but they will not call me back or answer in that department they are con artist
Tip for consumers:
That they are crooks
Products used:
None they sent the wrong cold air kit
On-line purchase was smooth. Delivery of product was extremely quick. Prices and shipping are very competitive. I think the actual website design and use itself can benefit from improvement.
Received what I ordered in a timely fashion with no problems at all. Would definitely recommend ordering from here
Very pleased with the service, price and delivery time. I highly recommend LMPerformance! I would not hesitate to buy products from them again!
I wish I'd seen the other reviews with the same problems I had- part not in stock but no mention until after ordering, no response via email, and downright rude phone customer service. The only reason they got two stars is at least they refunded my payment within three days after I cancelled the order
Hello,
We are very sorry about this. I see you ordered 2 front and 2 rear shocks. The 2 rears were out of stock per our website when you ordered. The fronts were in stock and should have shipped right away, however our wholesaler was waiting for them all to come in to stock before shipping. When you log into your customer order status page we do have ETA's posted for parts when you order from us. We do not send Automated ETA updates anymore via email as we had too many people complaining about getting too many emails. So when you go to our site and enter your order number and zipcode you can check the status of your order.
AS far as the rude customer service please contact us so we can find out who that was and correct the problem.
AS for no email response we have hired a lot of new people lately so there are still some issues to work out.
The refund was done the day after it was requested because we had to wait for confirmation from KONI that the order had not shipped. You received your refund on day 3 because of how the banks issue refunds. (CANCEL REQ: 8/25/2020 TO... Credit Issued for $312.64 on 8/26)
We are very sorry for the unsatisfactory experience and would like to offer you a discount on any future order.
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Sorry you could not wait on this order, everything i said was the truth. AC/SEBON gets these parts from CHINA and also we were told that they do not have enough workers to ship products out and so the lead time FOR INSTOCK ITEMS is now 3-6 weeks from ANDERSON COMPOSITES. I said you could call them yourself to verify this is true, we have nothing to hide. Our site says VENDORS TYPICALLY TAKE 5 DAYS. That includes ALL vendors, however since I am now being told from customer service reps that they are not 3-6 weeks we have updated that information on the site. I know you are blaming us but this is the world we live in now with shortages and lack of workers. Also you will find this is exact information from every other vendor who sells Anderson Composites products. The fact that you canceled your order will only mean you have to go back to end of the line for your part and now you will wait even longer. We have been in business for more then 21 years and its not from lying to people. Good Luck!