LL Bean

Quality is absolute trash! Nothing like original L.L. Bean. I don't know what they are trying to pull here! Sent back moccasins, Advertised as suede!
What I received was not at all sued, looked like a pair of five dollar slippers! Sent back in the original packaging never even tried them on they were absolute trash! Then they tried to send me back a gift card to L.L. Bean!
Scam of a company!
This is not original LL Bean

LL Bean is a very different store today from what it used to be, even a few years ago: the informative, polite associates are non-existent today - nothing even remotely exists today, quite the opposite - indifferent, impolite sales associates, (if you get hold of one!) is more like it.

Burlington LL Bean store is a mess - pathetic mess! Today I intended to swap my snowshoes (Christmas gift) for a complete package of cross-country skis - I didn't think it would be easy (based on some previous experiences), but I did not imagine it would be - $#*!ty - the right word for it!

There was no one in the skis department (it's winter) - waited around, looking around for about 30 minutes - asked an indifferent associate nearby, "Anyone can help me with cross-country skis?" - "I am not sure" - was the response - I waited another 15 minutes and then left-

- returned my snowshoes Christmas gift for a full refund
- cancelled my LL Bean credit card
- went to REI and purchased my cross-country skis
- I will not visit LL Bean anytime soon

I was planning to order a jacket. Prior to ordering I wanted to get information regarding sizing. I contacted the customer service chat and was refused connection and given the link to the size chart.

I ordered a size based on the chart. I received it a few days later. The jacket was enormous. Not even close to the size chart. I contacted them and they were rude and offered no help. I purchased a second one in a smaller size. This arrived several days later. It too was gigantic.

I contacted them again. This time I was told that the "size chart" is not to be used for sizing and that I needed to use the garment size. I explained that 1.) I was told to use the "size chart" and that there is no mention of a garment size on the page. After that they rudely disconnected the chat.

I contacted again to see about returning. This guy told me how to return but his explanation of his own company's process did not match with how it was required on their website. I questioned him about it and he rudely left the chat.

After that I called. I started to explain the situation and the guy on the phone interrupted me and told me what to do without listening to the actual situation. When he was finally done a said "As I was trying to say before you interrupted me" then he hung up.

I called a 2nd time and this person listened and explained what to do. She wasn't bad.

The company's policy to charge for a return even when it is their fault is ridiculous.

I will never purchase from LL Bean again.

LLBean was once a great store. When they had their lifetime guarantee on all products, the merchandise was so well made that it was rare to have to return products and initiate the guarantee. Evidently many people took advantage of that so the store changed their policy. It seems, though, that since now they eliminated or changed their warranty/guarantee policy and are not obligated to stand by their products, the quality of their products has sunk.
I had a pair of walking shoes that lasted 5 or 6 years. I bought a new pair and they wore and tore in the back of the shoe within months. The wearing pattern (meaning how often I would wear them and for how long I would walk) was the same. To exchange them, I would have had to mail the shoe back and have them determine if they would replace it. A picture would not do. Nor would they ship a new pair with my credit card as a hold until they got the other pair back. Maybe they are still a valid option if you live near them, but if not, they are a poor choice to do business with.

Bought robe online. Was delivered ok. Too big so drove 1/2 each way to return to store for a medium size. Simple exchange right? So clerk returned my large robe and put the money on a LL Bean card and used that to order me a medium sized robe, telling me it would be delivered to my home. When I went home LL Bean had canceled my order telling me it was out of stock. I immediately called LL Bean and they told me it was out of stock. Which the clerk should have told me to begin with. So she said they have a new shipment coming in so try back later and see if you can order it. I said well what about my money since the clerk never handed me the LL Bean card he put my money on. Oh it will be sent out by check but it will take awhile. I called back a couple days later to be told they are sending me a check for what I paid. So return for a different size was all I wanted to do. Instead they have lost a sale and a customer. It will be a very very long time before I buy from them again.

I purchased Waterproof 650 Down Gloves for cold-weather hiking. Some of the reviews said the gloves didn't keep hands warm, and I should have paid attention. These gloves are okay at 50 degrees but if the air temperature is any lower, my hands got very cold within about two minutes of being outside. I'm very disappointed and am returning the gloves.

99% of merchandise is imported! So much for supporting American jobs! At one time LL Bean meant you were buying a quality product made with American labor and supplied with American materials!

Changes delivery date 3 times! Ordered July 26. Now they say sept. 5th "maybe"! What the hell? Why should anyone have to wait 5-6 weeks for their child's birthday gift? Of course when I ordered it was going to be delivered by Aug 2. Another shady as hell Republican owned company only concerned with THEIR pockets rather than those hard working customers who fill them!

Product has issues with soles becoming detached I have seen other reviews with the same problem. Company never addresses the problem.

Sent review to Company never posted.

I just bought 2 polartec "blankets" from these folks and they don't even compare to the ones I've ordered from them in the past. They're thin and more like the micro fleece sheets that I order from Kohl's. They're also way too expensive-(over $160 for 2 thin "made in China" "blankets"). Also, I had to revise my review three times on their website before they would post it. I think most of the folks who gave this "blanket" an excellent review have never ordered one of the older versions. Last purchase from them.

I ordered a set of sheets from LL Bean. The item came in an unsealed bag. It was meant to be a gift so I wanted it to be right. I contacted customer service and they responded, essentially saying that they did not care whatsoever. The experience left such a sour taste in my mouth. I will spend my money elsewhere next time. I tried to post this on their website to help other potential buyers however LL Bean refused to post my review.

Sent back slippers for exchange. The size estimator on the site was way off. LLBean received the return today but told me they will get around to it in 4 -5 weeks. My options- none. I can write return to sender on the box when the replacement comes.
I won't be buying from them again.

I have returned two pair of boots because their sizing is all messed up. The web site recommends you size up so I did. I wear a 10.5 boot so I ordered an 11. They were way too big, more like a 13/14, so I returned them for a 10. When I received this boot it was still too big and felt more like an 11/12. So, once again I returned them and exchanged them for a size 9 (still waiting on this pair, as shipping takes 10/12 days). Both times they charged me $6.50 for shipping and then charged me full price for the exchange pair. I would have no problem with this policy, if the issue was my problem. I guess this will just have to be the last time I shop at LLBean.

Just got off a chat with LL Bean's customer service about some boots of theirs that are only five years old and are starting to fall apart and was told they "are not repairable." Great. Bean used to stand by their products, but apparently no more. So sad, another reputable company gone down the drain. Guess I'll have to find another brand...

These ll bean slippers are great if you are going to replace them every four to six months but if you expect them to last any longer without the insoles coming apart or the stitching coming out then you may want to just go with a big box store like Walmart slippers that you can get 6 pairs for the price of one pair of these ll bean slippers. And don't try and use the warranty to replace them because they will keep giving excuses to why they can't honor the warranty. Take notice that lo Bean changed the warranty from life time to one year on the slippers knowing the slippers don't last but a few short months before coming apart. I have been trying to leave a review for a week now on ll beans web site but wouldn't you know they check all reviews before being excepted, so that's why I'm paying a review here since they keep denying my review

Not happy. Reaching out to everyone sounding a warning! The website is terrible, not user friendly.
All I wanted was to return an item of clothing. The employee crap I delt with trying to get item numbers, questioning erroneous charges after they received the return. I just don't understand how these places survive when they treat customers terrible. Don't sign up for the card to get a clothing discount, and take your money somewhere they appreciate you and want to help. This company isn't it!

I sent a winter shell back three times to have them fix the zipper and all they did was put a new pull on it and send it back then when I questioned why the zipper hadn't been replaced this time after the third visit, they told me they did not have a machine that could replace the new zippers on their coats so I was out of luck, so I talk to customer service and they told me that there was nothing they could do about it so I asked for a supervisor and the supervisor basically told me that it's my problem now yes L.L. Bean has gone the way of every other place for customer service for product

When I was a kid, all of our clothes and shoes came from here. As I grew older, I continued to buy my shoes, sport coats and shirts from them. This was 20 years ago. Now, I can no longer recommend this company. Everything is outsourced except for their traditional boots and NOTHING is made in America. I received, as a gift, a pair of their raisin colored bison penny loafers. I've had them two months and the insoles are already separated at the front and wad up inside the shoes while wearing them. The insoles USED to be leather from front to back, now, there's enough leather to bear their company logo then it's nylon. Not only did they cut corners, they upped the price $25 more dollars. This is just a review, you guys buy what you want, I won't ever buy anything else from them and any future gifts will be returned. Just sad such a great company, in Maine USA, sells junk from the lowest bidding countries.

LLBean used to be a great company. Within the last few years their prices have gone up, they don't offer free shipping and they changed their great return policy that attracted many of their customers. Maybe that new CEO from Walmart is the problem but the company has done nothing but gone down hill. Even their customer service sucks. Plenty of other companies that are better and don't copy other brands' products!

Have a LL bean Gift card. Tried to pay for a web order with the gift card and there is no place to enter the card. I called Customer service and they confirmed that you cannot use the gift card either US$ or CDN$ on the site to pay for product. You must use the card in their brick and mortar store? Because the customer service is so negative at the local store I will not be going there anytime soon

I have been wearing primarily LL bean for decades, shirts, jeans, boots, coats, fleece vests etc. In the last few years they have changed their color pallet to remove any bright colors from the hurricane cloth shirts, chamois shirts and polos, replacing interesting colors like salmon, red, yellow and tan with drab dull colors and plaid. None of the clothes I used to buy are available in a color I want to wear. They also gutted their guarantee.

I bought my nephew, a book bag less than a year ago actually for last Christmas I've been fighting with them to replace it because the zipper broke on it and everything else and they're saying it's original wear and tear on it and I think that's bull$#*!. I think that they should fix it or replace it and then they also said that they don't make that book bag anymore if they're not going to make that book bag anymore why not replace it with something else right I paid $200 for that book bag and I will not shop here again ever again never ever again. This place is just a scam.

They do not tell you that they refuse to repair canvas upper bean Main Hunting Boots at purchase. Defective stitching all around. I even offered to pay. I have been wearing bean boots since I was 5 years old ( photo evidence) I am now 62. Product and service have gone to H E L L. Might as well go to Walmart these days, as The Bean Family has sold out old customers! Bean will be just like Sears and JC Penny... bankrupt and despised by all.