Rose L.

Bought robe online. Was delivered ok. Too big so drove 1/2 each way to return to store for a medium size. Simple exchange right? So clerk returned my large robe and put the money on a LL Bean card and used that to order me a medium sized robe, telling me it would be delivered to my home. When I went home LL Bean had canceled my order telling me it was out of stock. I immediately called LL Bean and they told me it was out of stock. Which the clerk should have told me to begin with. So she said they have a new shipment coming in so try back later and see if you can order it. I said well what about my money since the clerk never handed me the LL Bean card he put my money on. Oh it will be sent out by check but it will take awhile. I called back a couple days later to be told they are sending me a check for what I paid. So return for a different size was all I wanted to do. Instead they have lost a sale and a customer. It will be a very very long time before I buy from them again.