LL Bean does seem to cater to small women. If they do offer larger sizes, they are usually out and they dont' often come in the same color choices. Also, if you return something you paid for with Paypal they only offer store credit or a check that takes 7-10 days to get to you, which is dark ages stuff. I have only ever run into the with them. Stuck in the dark ages it seems all the way around.

I am so disappointed. Last November, I bought my husband the $80 slippers. They ripped in less than a year. We drove the hour and a half to the L. L. Bean store to exchange them and we were told rips and tears are not included in the warranty. Isn't that the point of a warranty? I could have bought cheap Walmart ones that would last just as long.

Just received a men's "slightly fitted" tee shirt in large. Quality made, well-constructed. Can't go wrong on a tee, right? Let me think... wrong. I have a broader than average chest and have always worn a large, but this item was gargantuan. I'm talking circus tent size. Could've fit two of me in there. As for "fitted," maybe for an elephant. The hem was as wide as the shoulders. But I like the fabric. Maybe, after a few washings, I can shrink this sucker down.

99% of merchandise is imported! So much for supporting American jobs! At one time LL Bean meant you were buying a quality product made with American labor and supplied with American materials!

LLBean used to be a great company. Within the last few years their prices have gone up, they don't offer free shipping and they changed their great return policy that attracted many of their customers. Maybe that new CEO from Walmart is the problem but the company has done nothing but gone down hill. Even their customer service sucks. Plenty of other companies that are better and don't copy other brands' products!

Really disappointed with my purchase. I paid $150 Canadian for 1 fleece jacket because of their exorbitant shipping fees from the US. When it came the neckline was huge and the quality was poor so I went to return it. They didn't include a return shipping label so UPS said it would be $45 to return. I ended up paying $37 to send the product back so now I'm out $190 for there product. When I contacted customer service they said that I should have contacted them first and they would send a return label for a fee of $15. It's absolutely ridiculous that that is not included in the original shipment. I will never order from this company again and will warn everyone I know to do the same.

Very nice and amazing collections of bags, home goods and many more. Wide range of high quality clothing, footwear for both men and women available at very reasonable cost. Bought the classy shirts at discounted price. Looks so cool and trendy. Fast shipping service.

I receive a catalog a week from LL Bean. I'd rather not receive the catalog and keep the one policy that made LL Bean stand out with their no questions asked return policy. They claim people are buying LL Bean clothes at thrift stores and returning them. There is a customer record of purchases.
By offering free lifetime returns. I understood they stood behind their quality. Now, I see the return policy is related to dropping quality for profit. Join the rest of the stores I don't shop at.

The seller shipped me two separate orders of women's pants. One of which were made fitted while the other one was made larger than before and came in a different quality of material. These were my repeated orders and I had to send them back, one after another. When I called the customer service, the first one slammed the phone down stating that I was shouting at her while the next one played hard of hearing as when you say something she says she doesn't have the items in her hands. After calling in to confirm their return for refunds, the customer service can even go the extra mile to tell me to go check with my bank!

Do not do business with them, they are not reliable. Customer service is awful, they dont take any responsibility for their actions and mistakes and expect you to contact your bank to dispute a charge. Liars, and scammers.

My autistic son received an official letter from LL Bean banning him from shopping there for life because he 'created a scene' when he tried to return hiking boots that he wore TWICE!
He wanted his money back because the waterproofing was defective and his feet got soaked AND a side seam was tearing out. They argued that he bought them 3 months ago and hiking boots should be replaced every 3-6 months. These boots showed no wear whatsoever on the treads and were very clean. He bought them in January when we were in Maine, but didn't wear them until May.
Yes, he lost his temper and swore at the manager before he stormed out.

LL Bean no longer stands behind its products. Despite the fact that I purchased A product from LL Bean prior to the return policy, they refused to replace an item that wore out long before it should have. Will never shop there again.