Living Spaces

Over one year later and I still don't have the couch I ordered. The first one arrived with hardware that didn't connect the sectional. They attempted to deliver a connecting chaise 2 times and it didn't fit. On the day of another delivery attempt it was cancelled that morning because it didn't pass quality control. 6 months after the original couch was delivered they agreed to replace the whole couch using the warranty which meant I was responsible for getting rid of the defective couch. I organized a charity to pick it up and on the day the new couch was to be delivered, there was a huge rip on the bottom. 4 delivery attempts later, I can't get anyone on the phone to give me a refund or the significant discount I deserve. I can't take anymore time off work for the delivery of a couch that will likely be defective again. Nobody will call me back. DO NOT order from Living Spaces.

Classic case study of shocking service, total disregard for business basics such as communication, follow up, sticking to delivery dates, changes, non communication changes to deliveries after spending entire day waiting at home and not being able to reach anyone. Disregard of request for statement of account. Saying $1400 dollars due after changes to orders etc and be charged $4000 to credit card, no-one responds. Calls left hanging in line for 40 plus minutes, on line assistance clueless. Over priced. Just shocking, unbelievable! California based company Governor Abbot should outlaw them from Texas. Cannot believe they can survive such shocking, non existent service. I would be scared to have paid for furniture that can only be delivered in two months as I genuinely doubt they will be in business that long.!

They do not accept any returns or exchanges after 7 days. This is one of the most strict return policies I have seen. It also takes days to receive a response from customer service.
Would not recommend purchasing from here.

Overpriced, really poor customer service. Can't call them, they only use email to communicate with their customers. Place an order at 7:59 PM before they close and if you go back at 10 AM when they open to make any changes to your order they're gonna charge you a 25% fee no matter how simple it is to change or fix issues.

I was suppose to have my bedroom furniture deliver 8/4/21 instead they take upon themselves to deliver 8/9/21. In the meantime. I bought an expensive bed for my bad back. And now I'm just suffering on an air mattress. I'll never do business with them again

Wow, is this places delivery horrible. They delivered damaged product three times. We got attitude from the delivery guys each and every time from different crews. Item was scratched, screws sticking out and we refused product. They told us it could be tightened and painted and were incredibly disrespectful. It's a new product. Why would we need to paint or tighten anything? If this company doesn't correct their shipping and delivery they won't make it. The word is out. We will never again use Living Spaces.

Living Spaces has terrible customer service.
It is impossible to speak to anyone. The central national number *******300 will keep you on hold for 30 minutes. Management in the store not willing to help and is not truthful. I returned my item and will not be back.

The worst customer service I've ever experienced in my 66 years. You cannot call the store or talk to a sales associate, you have to email the company in California. The delivery was also the worst ever. We were told they would help move out the old and bring in the new, this did not happen. Had two lazy young Mexicans who didn't want to do anything. When I questioned them on this they said I was being hostile and just said they had to leave. Worst buying experience ever! Do not waste your time with this over advertised, under delivered store. It truly sucks!

This place does not back up it's furniture. Warranty is a joke managers agree with you then do nothing to correct the problem. Will never purchase anything again. Everyone at the store is friendly but it's a show service when you need something it's absolutely horrible.

Please do not order anything from here! It's big and impressive but they just lie about lead times and products they can't meet. Horrible follow up and customer service. My dream couch was 4-6 weeks when purchased - cut to 14 WEEKS later and still NOT HERE. It's been pushed and pushed and pushed but with no notification. I have to inquire as to why they didn't deliver it week after week and they just tell me more lies and dates they don't meet.
Worst furniture buying experience ever.

I bought a sectional with recliners and one of the recliners did not work. The delivery guys called dispatch and told Gabriel (who I also spoke with also) that the power pack was bad and that they needed to send out a new one. Gabriel assured me that he would get this sent out immediately, confirmed my address with me and that has been 15 days ago. I have reached out to customer service numerous times and they tell they will call me back with the UPS tracking information which never happens. I could go on and on.sitting on hold, being passed around, having to repeat my story to each person, etc. it is exhausting and so unprofessional. Do yourself a favor and DO NOT purchase from them -- not only is the experience terrible but the quality of the furniture is sub par to say the least.

I have been a customer of Living Spaces for many years and have spent many thousands of dollars there. I recently bought an accent rug online and realized later it was too small. I never even removed the rug from the original packaging in which it was delivered. Living Spaces refused to take it back. Said it had been 11 days since it was delivered to my home. No returns after 7 days - not even for an item that had not even been unpacked. Horrible customer service. Stupid business practice. Lost a long time customer over a $200 rug that had never been removed from it's original packaging. Will never shop there again. Too bad for Living Spaces.

We bought a $2500 couch. Paid extra for assembly. When delivered the two men wouldn't bring it to the space I wanted it in, nor would they assemble it. They offered to load it back on the truck or leave it in my entry way for me to assemble. Unreal! I've reached out to customer service and they were awful. Refused to refund me the $99 assembly fee and said it was apart of the delivery. I furthered my complaint with photos of damage and was offered a tech to come out, but for what? I will NEVER buy something from living spaces again. Ever. The entire experience has been so disappointing.

I wish I had read other people's opinions before I bought from living space. I'm feeling very bad because of the time and cost and the bad feeling I have now. We bought furniture for living and and dining room from living space November 2023 (855 Broadway,Millbrae CA). We received a broken Dining table and chair, adamaged Coffee table and after a month, the fabric of the sofa is pilling out and looks like 100 years old Sofa!one part of the chaise is also the seam has been torn. After I sent The pictures to them they said that this is completely normal and that's what it is! I feel very sad and regretful about this purchase, especially now that I have read other people's opinions. I will share with everyone my opinion about living space. It has low quality furniture and terrible customer service, The 5 star reviews of the official Site for this Sofa is fake,how it's possible someone wrote a 5 star review for such a Junk Sofa! The model of Sofa is (Calais Vanilla 112" 2 Piece Sectional with Left Arm Facing Chaise).Don't buy from living space!

I bought a couch from here. The estimated delivery was 6 weeks, but it took 10 weeks just to get a confirmation, and almost 12 weeks (3 months!) for them to actually deliver the couch. Every single time I called to ask, I was on the call queue for over an hour, and the service reps never gave me any useful information, just to keep waiting.
Terrible experience, and absolutely no care from the service staff.
Would not recommend to anyone.