LivingSocialReviews 1,490

I have purchased several items from this site and have had no issues until I let a voucher expire. I made a bad assumption that Living Social would have the same policy as Groupon, which is that if a offer expires it will be credited back to be used for future Groupon Deals. Living Social policy does not address Credits, only Refunds. The voucher dollar value is still good with the merchant but only at the full price meaning you now have to pay full price rather than 1/2 for the same product. I called Living Social and they re-iterated that their policy is clear on Refunds/Credits - but it states nothing with respect to credits.

Purchase a wine tour. Two for one. A month before the offer expired, all hundred of seats are booked for every weekend of the month, even though tour service said they added extra busses to accomomdate buyers. Suggested I call Living Social. LIving Social was of absolutely no help. I did not request a refund, but a credit toward another event. When I suggested that they had sold too many offers for this event, the surly "customer service" (what a joke) representative pointed to the "small print" on all the offers. Told him to take my name off of their e-mails. The fish rots from the head, and Steve Case is the head Jackoff in charge. He f'd up AOL, and now he has gone on to screw more customers at Living Social.

The customer service at this place is horrible. They will sell you a voucher and if you have problems redeeming them, they will not refund your money, only give you a credit for more bad deals from them. I was actually given these livingsocial bucks for a "refund" once, but they never appeared in my account. Still working on getting them.

They do nothing to vet the companies they sell vouchers for, I have also bought several coupons that I could not redeem as the company they were for closed.
Living social is a bad company to do business with.

Really, really terrible customer service. We were unable to redeem our voucher within a few weeks of buying it - the provider wasn't answering the phone or returning our messages - and LS refused to give us a refund, which as a previous customer I would expect. There was noone to whom i could complain, apparently no supervisors and no escalation procedure, discretionary or otherwise. They take no responsibility for the level of service from the providers with the consequence that they obviously make no demands on the level of service these providers give. There is no accountability and NO CUSTOMER SERVICE possible in this set-up. Really disappointed and have de-subscribed. Get off your arse and buy direct.

I purchased two vouchers for room painting a few months ago. When I finally called to make an appointment with the painting company, they informed me that they don't work in my city so couldn't honor the voucher. When I called LivingSocial, they said that they would not refund my money because I hadn't cancelled within the five-day grace period. Yet the voucher was good for six months, so there's no reason for me to have known I had a problem until I called to make an appointment and there was no requirement for me to have called the vender to make an appointment within the first five days. So now I am out $180. I know it's small potatoes compared to what some other reviewers have lost, but it still burns me that a company this large would be so rigid over such a small amount of money to them (it's a month's worth of gas for me!).

I too wish I had visited a site like this before I signed up for a Living Social event. My husband and I signed up for the Mustard Adventure in the Napa Valley on February 4th. We were very disappointed in the entire 2.5 hours. The winery and staff and the Living Social staff were not professional. The "gourmet" lunch consisted of a turkey or vegetarian French roll sandwich, a tablespoon of fruit and biscotti. The tour (wait, I think they forgot the tour), and the mustard making were a huge disappointment. It was obvious they overbooked both the AM and the PM times. We attended the PM "adventure" and had to wait while the early group finished making the mustard because "they way overbooked the early session and there were more people than they expected." When it finally was time to sign in the list didn't contain most names and we had to wait for them to find an updated sign in sheet. When it came down to time with the 2010 Chef of the Year, we all crowded around some small tables while the Chef of the Year spoke for a few short moments and then people received 4 recipe cards (not a recipe book) and made their way to one of the 5 tables where 5 people dressed as chefs watched as we measured and mixed a few tablespoons of ingredients and put into jars. The "adventure" lasted maybe 7 minutes. During the short time we spent in the wine shop we kept hearing "oh, we're out of this or that wine." Our efforts to get someone's attention to answer a few questions were not successful so we walked out without purchasing any wine. We have unsubscribed from Living Social and will find it very hard to recommend this site to anyone in the future, especially after reading many previous reviews.

Living Social is a nightmare to deal with. I bought a spa package at the Hilton Hotel in Mayfair London in September 2011. I bought it for my parent's Christmas present. I tried to book for specific dates and they were always booked up. In December they said they were completely booked up and couldn't see their diary for May 2012 onwards until 1st of February when again I had to spend hours on the phone. I did call the Hilton Hotel the morning of the 1st of February and no one answered the phone. I called Living Social to complain (again) and they said it was my fault for booking the deal through a third party (themselves) and they would not be able to give me a refund. I have wasted hours and hours trying to book the treatment I have paid for without any result and would not recommend this to ANYONE.

I purchased an ad for a new complete pair of eyeglasses from Focus Opticians Optical Outlet for $75. When I went to Focus, I was told I had to pay an additional $200 because my prescription was beyond the limits of what was posted in the fine print of the ad. I didn't have the ad with me but I was pretty sure I read it very well before purchasing. Anyway, I figured it was best for me to just pay the extra $200 to get the new glasses. When I got home, I read the ad and there was no fine print regarding prescription strength. So, I called Focus and he told me he would not refund me and that it was livingsocial's fault for not putting that in the fine print. I went to livingsocial and they claimed that since I redeemed the ad (with an addtl. $200), that they couldn't help me. I purchased an ad that was misleading and FRAUDULANT. I will never use livingsocial and I do not recommend anyone to buy eyeglasses at Focus.

The problem was more the merchant than LivingSocial. I would definitely check what the merchant is offering, for how long, and what the service is actually worth before purchasing. I ordered a rafting certificate on a Friday to be used Saturday, my birthday. Only after I ordered did I see that I wouldn't get the certificate for 24-48 hours. Though I actually did get it the next day, it was not in time to use it. To top it off, the rafting company closed the following weekend. While the certificate expired in March, the raft trips don't start again till April. So, effectively the certificate was only good for 2 weekend days. I have requested a refund from LivingSocial, which the rep readily agreed to provide.

Their "Buy 3 get 1 Free" offer may be bogus. On two separate occasions I have done this deal, but at the last minute Living Social canceled one of the purchases and thus did not honor the FREE part of the offer. The first time they blamed it on a technical glitch with the website. The second time their customer service department was so slow to respond that the deal expired before the issue could be resolved. I gave them the benefit of the doubt after the first screw-up, but now that it has happened twice, I think the promotion is a false offer. Additionally, their customer service department was extremely inept in both cases!

They're corporate human infrastructure is scattered throughout the country. Hence the utter lack of customer service or merchant support. They are the slowest and rudest about paying merchants on time. Groupon may use aggressive sales tactics but they pay on time. Living Social uses a soft sell approach with merchants that they want to pursue heavily, then when it comes to pay they use every possibly tactic to delay payment and are extremely rude to boot.

I bought two coupons for a fruit tree nursery and I had a very bad experience both with Living Social and with the merchant. I bought two vouchers through LS, one was for me and one for my dad. The merchant said I could only use one b/c there was a one household limit and my name was on both vouchers. Why would Living Social let you buy two vouchers in the same person's name if you will not be allowed to use both? Also, the merchant, California Tropical Fruit Tree Nursery, would not let me use the voucher b/c they said they did not have any appointments available until after the coupon expired.

I will never use Living Social again and I will never patronize California Tropical Fruit Tree Nursery.