• LivingSocial UK

LivingSocial UK

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Overview

LivingSocial UK has a rating of 1.24 stars from 74 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LivingSocial UK most frequently mention customer service problems. LivingSocial UK ranks 279th among Daily Deals sites.

  • Service
    9
  • Value
    8
  • Shipping
    8
  • Returns
    6
  • Quality
    8
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Living Social is scam, customer service is a joke, they made fun of me, avoid them, they should be shut down
  • First time I have ever been scammed making an internet purchase.
How would you rate LivingSocial UK?
Top Positive Review

“Scammers”

Tim R.
6/7/16

All I'm saying is, don't touch these guys. They are scammers. I'm currently issuing court proceedings to recover a sum they have wrongfully taken.

Top Critical Review

“Scammers”

Janet G.
10/10/22

I stupidly ordered a voucher to buy a gift after receiving literally of thousands of emails from this bunch of crooks. Apparently the item has been sent to the courier but of course they haven't received it. They won't deal with it and I can't get a reply from living social or the vendor- what a surprise. A whole world of slopey shoulders existing because gullible people like me part with their hard earned cash. This bunch are dirty scammers and should be avoided at all costs

Reviews (74)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (11) time (16)
Thumbnail of user rebeccas1845
3 reviews
0 helpful votes
January 10th, 2024

I BOUGHT AN ITEM, BUT WHEN RECIEVED IT WAS NOT AS DESCRIBED, FAR FROM IT. I CONTACTED THEM AND THEY SAID THEY HAD A DIFFERENT EMAIL FOR ME, WHICH WAS AN OLD ONE NO LONGER IN USE...I EXPLAINED TO THEM, BUT WHEN I BOUGHT THE VOUCHER THEY CONFIRMED IT UNDER MY NEW EMAIL! WHEN I TRIED TO CHANGE MY EMAIL ADDRESS ON THEIR SITE IT WOULD NOT ALLOW ME. THEY NOW SAY THEY CANNOT HELP ME! I EVEN FORWARDED THE CONFIRMATION EMAIL FROM THEM. THE ONLY WAY FORWARD FOR THIS IS THE OMBUDSMAN

Thumbnail of user janetg1190
1 review
0 helpful votes
October 10th, 2022

I stupidly ordered a voucher to buy a gift after receiving literally of thousands of emails from this bunch of crooks. Apparently the item has been sent to the courier but of course they haven't received it. They won't deal with it and I can't get a reply from living social or the vendor- what a surprise. A whole world of slopey shoulders existing because gullible people like me part with their hard earned cash. This bunch are dirty scammers and should be avoided at all costs

Thumbnail of user annmariaw
1 review
2 helpful votes
May 9th, 2022

Never EVER USE COMPANY,
I'm fuming I brought some lights from then and after they took payment I actually could not access my account I contacted them numerous time with no success, so couldn't redeem my voucher, they now telling me I've lost my money because I couldn't redeem, this site is pathetic and should be ashamed. Also she I was unaware it's actually wowcher and if I had known that I never would of used them as my family and friends have also had loads of problems. This STINKS

Thumbnail of user scottw2132
2 reviews
0 helpful votes
February 24th, 2023

Once they have scammed you there's no way of contacting them, DO NOT BUY ANYTHING They take your money and shut up shop

Tip for consumers:
Don’t use

Products used:
None never arrived

Thumbnail of user wilfw2
1 review
0 helpful votes
December 8th, 2022
Verified purchase

It's a scam. You think you're buying actual goods but you're actually buying discount codes and membership of a VIP club - no goods will ever arrive - avoid at all costs

Tip for consumers:
AVOID

Service
Value
Shipping
Returns
Quality
Thumbnail of user janem1228
1 review
0 helpful votes
May 24th, 2022

I ordered a bottle of brittany spears fragrance. They took the money. But never sent me, the perfume.

Thumbnail of user breedan
1 review
0 helpful votes
March 26th, 2023

This company has taken 327e from my account for 3nights hotel stays i tried to redeem and when i did they said it was cancelled iv asked for my money to be out back in my account but they say i redeemed it but iv nothing im so stressed over this im an old age pensioner and iv told them this why is this company allowed to be in busness this is shameful

Tip for consumers:
Please don't touch this company im down 327e

Products used:
Iv got nothing it was a hotel stay but vocher wont print they say they are cancelled

Thumbnail of user paulap20
2 reviews
3 helpful votes
January 21st, 2015

Be aware when purchasing products or services that sound a bargain with big reductions. Research the price elsewhere. You may find that the price of the item was greatly inflated in order to offer a big discount. In reality the item may not be worth the offer price as suppliers use these sites to seduce people into a perceived bargain

Thumbnail of user jacquelines913
1 review
0 helpful votes
November 9th, 2022

Placed an order waited 8 weeks but no show then l was told l didn't use my voucher in my account? No account No voucher asked to pay again pluss postage yes you guessed it a completed scam...

Tip for consumers:
A refund as promised as l didn't receive my order

Products used:
Clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user timr65
1 review
5 helpful votes
June 7th, 2016

All I'm saying is, don't touch these guys. They are scammers. I'm currently issuing court proceedings to recover a sum they have wrongfully taken.

Thumbnail of user inaf18
1 review
0 helpful votes
July 9th, 2022

Wouldn't give a star as not worthy of one. Only interested in your money not any faulty goods. Thank goodness I didn't spend hundreds of pounds but that's not the point goods should be fit for purpose. They should be shut down. And I see I have to give star rating before review published but not worth it

Tip for consumers:
use them them

Products used:
Garden hose

Service
Value
Shipping
Quality
Thumbnail of user joanc796
1 review
0 helpful votes
May 30th, 2022

I have been trying to contact LivingSocial to cancel my order and have sent at least a ozen e-mails to them but they have not reponded. Managed to get a phone number for them but it only says "due to Covid restrictions laid down by the Government they cannot answer? Do not have anything to do with this Company

Service
Value
Shipping
Returns
Quality
Thumbnail of user karenp2611
2 reviews
0 helpful votes
March 10th, 2023

To summarise - I ordered a pair of size 11 boots for my husband and Size 9.5 were delivered. They were sent to me by Supertrendinuk.com, not only 15 days later than the original delivery date (Ermi lost them) but the boots were size 9.5 - not size 11. When I asked to return them at the original cost, plus postage to me and for me to return them, I was told that I wouldn't get the return postage paid as the goods were not faulty! Irrespective of the fact that the goods were not fit for purpose! I eventually received the cost of the outbound postage, and then the cost of the item, but have yet to receive the £4.55 it cost me to return them to Supertrendinuk. I tried through Resolver to get this money back - but that proved useless. Both Supertrendinuk and Living Social are ignoring my emails now. They have lost me and all my friends as customers now, I will never use them again. Unless of course, someone from Living Social bothers to read this, and gives me back my money. There is no phone number to call them on either.

Tip for consumers:
Don't use it!

Products used:
Boots - but I had to return them as they were too small

Service
Shipping
Returns
Quality
Thumbnail of user markp2535
1 review
0 helpful votes
September 16th, 2022

Don't bother. Items found more cheaply by shopping around. Postal charges push the price up even further. Delivery is a joke. Avoid.

Tip for consumers:
Shop with living social at your peril. My opinion.

Products used:
Fleece top

Service
Value
Shipping
Quality
Thumbnail of user janetl1243
1 review
0 helpful votes
June 16th, 2022

I ordered some plants and when I paid there was no '' order received " so, thinking that it had not gone through, I repeated it. It seems that the order went through twice. No problem, I didn't mind 2 lots of the order, however, I was charged twice the subscription fee. I emailed them a couple of times. Then I tried again. They didn't seem to have anyone whom could read. They sent a generic reply. Which was nonsense. I tried a few more times to let them know the problem. I would not recommend this company for anything. Its run by people who either can't read and write or are dishonest. Also the plants when they did arrive were broken and dry. I would recommend that they employ someone who is, not only able to read but, able to understand what they read.

Tip for consumers:
Don't

Products used:
Alstroemeria plants

Value
Shipping
Quality
Thumbnail of user michaelh6383
2 reviews
0 helpful votes
December 29th, 2022

Unable to stop Living Social from sending emails even after I blocked them. What don't they understand about "unsubscribe"

Service
Thumbnail of user robertc5494
1 review
0 helpful votes
April 27th, 2022

Stay well away from this company i am owed £50 because of the voucher claim my wife did try to claim voucher but it wouldnt change this is the worst company to order anything from

Thumbnail of user ciaranm21
1 review
0 helpful votes
March 5th, 2021

Will take your money and run. Their vendors are not reputable and when the vendor scams you they will turn a blind eye, fobbing you off for months hoping that you give up. Thrash people

Tip for consumers:
Dont

Products used:
Serene living headboard

Service
Value
Shipping
Returns
Quality
Thumbnail of user marionj45
1 review
0 helpful votes
August 5th, 2020

I have ordered a few items from this company and it good when the items turn up but when they don't the customer service is terrible. It's now August and I have two outstanding items amounting to £60 owed. One ordered in March the other in May. I have constantly contacted the Customer Service department to try and get my items or a refund but I still haven't had either. I'd advise you not to order from this company as you pay your money to them but when you have an issue they tell you to contact the supplier where the goods have been ordered from. Very unprofessional.

Thumbnail of user susanh1357
1 review
0 helpful votes
June 21st, 2020

Just received 15 plants, offer was for another 10.
Plants arrived most dead and looked like they had been eaten by something.
Dont order off this site as no good.

Thumbnail of user rebeccas1993
1 review
0 helpful votes
February 28th, 2022

They will ignore the refund request so that you get past the 30 days so they can provide a credit to account at 50% of the value. They do not send a confirmation of receiving the web refund request and will not entertain any audit trail. Customer service seems to be made up names like Gibbs or Lester and they do not respons like humans. You get a response but it is useless with no acknowledgment of what you are enquiring about - so you have little to no chance to make progress. TRADING STANDARDS NEED TO INVESTIGATE THIS DISGRACEFUL COMPANY & IT'S AWFUL CUSTOMER SERVICE. I will be enquiring on the process. Companies should not be so desperate to sign themselves up to this clown trade disappointing consumers in droves as the reviews clearly demonstrate!

Tip for consumers:
Do not use

Service
Value
Returns
Thumbnail of user jorgeg210
1 review
3 helpful votes
April 8th, 2020

Huge Scam.
You don't pay for products, but for vouchers. Vouchers that they are supposed to send to the retailer (Home Discount in our case) so that they can proceed with your order. The vouchers never get there. If you ask the retailer, they obviously say that they cannot do anything because they didn't receive the order from Living Social. If you ask Living Social... well, good luck asking them, they have a perfectly created funnel in their call center that ensures that you can NEVER talk to anyone, asking for random numbers that you don't have that make you start always all over again. Long story short: you pay, you don't get your product, and they don't pay back. Please don't waste your time and/or money here

Thumbnail of user mohammedu1
1 review
1 helpful vote
July 15th, 2013

After reviewing all the negative feedbacks I was very pessimistic about purchasing one of these deals! However, it's worked out PERFECTLY!

I received a FREE £130 VOUCHER today by referring 3 friends who later purchased the service!
This seemed unreal so I decided to give the SkyDiving centre a call who have confirmed ALL FOUR of us are on there database and awaiting booking dates (no outstanding balance)!

I've checked my bank account and no charges have been made! I've cancelled my card details on the account settings page just for the peace of mind.
THIS IS GREAT - LivingSocial.com are AWESOME!

Thumbnail of user julies902
1 review
1 helpful vote
December 2nd, 2019

I ordered a Christmas present nearly a month ago. Still no sign of it coming in time for Christmas. No customer service department open. Just a voicemail saying contact the merchant directly. No help. 'Live chat' is only available at the weekend. My goods have disappeared and no refund.

Thumbnail of user stephens608
1 review
1 helpful vote
October 16th, 2019

Quite simply RUBBISH?
Customer service totally incompetent?
By all means try and get a bargain but pray nothing goes wrong because it's goodbye cash. Living social / wowcher whoever they are,, take no responsibility if your purchase goes missing. They put the problem on the merchant. When you finally manage to contact them they then tell you to contact the courier. Normally YODEL. Then they don't believe you when you claim the parcel didn't arrive. That then is the end of the line because the previous two parties ignore your next contact. I'm now in the process of claiming through PayPal. Please if you respect your hard earned cash DO NOT USE THIS COMPANY... your choice

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