kareng148

Karen G.

2
Level 2 Contributor
Scotland, United Kingdom

Contributor Level

Total Points
765

7 Reviews by Karen

2/15/21

Took money but didn't think booking went through because had no confirmation email. Assumed nothing booked until bank statement showed money had been taken out of account. Because travel date has passed, I'm not eligible for refund - didn't even know it had been booked

Tip for consumers:
Don't use them!

205 Views
11/16/19

The apartment was spacious, cozy and clean. The kitchen had everything that was needed and more. Very central location.
Great value for money!

343 Views
11/15/19

Worst company I've ever dealt with!
It is not as easy as it seems getting back to airport. Read fine print - that's where I went wrong!

Customer service is HORRENDOUS!
The people on the phone tellyou they'll refund you but when you get home and write to them they deny having said this!

Be careful if you miss your bus, they don't allow you on another one. There is no compromise whatsoever. Cost me almost £100 quid to get to the airport. Arrived 7 minutes early to see the bus driving OFF. Don't go by the timetable!

The taxi driver says this happens often. So BE AWARE FOLKS

10/4/17

Worst online delivery service ever. Husband ordered flowers because he was away for my Birthday - arrived a day after my birthday. Not only did they arrive late but all of the roses were brown round the edges. Took photos and sent them and got a reply telling me how to care for them properly! They arrived half dead, their condition had nothing to do with my care of them.
We were offered a £5 voucher - as if we would ever use them again. So we wrote and told them this... funnily enough no reply!

8/30/17

I tried to apply a promo code and Groupon bucks but order went through too quickly. I immediately went to live chat who told me my order wasn't on system yet but I would get a refund once it came on. Two hours later my order was received and processed. I can't get a refund because my order has been processed! Customer services stopped live chat because I can't get refund after order has been processed- despite the fact I'd been told I'd receive a refund two hours before the order has been processed!

Tip for consumers:
Be careful!

Products used:
None

Service
Value
Shipping
Returns
Quality
129K Views
8/3/17

Worst company I've ever dealt with in my life. Even companies don't want to deal with them. They treat neither the customers nor their companies well. They take your money easily enough but try getting it back when a deal can't be redeemed is an impossibility. Looks like most of their responses are automated because they're irrelevant to your question. You have no choice but to take Groupon bucks which makes you use them again

Service
Value
4/16/17

Ordered an item in January. Followed the shipping details - says it arrived in UK on 15th March - still waiting.
Have contacted them twice but no reply!

rosegalr
rosegal r. – Rosegal Rep

Dear Karen,
Thank you for notifying us of your complaint.

At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.

The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.

Thank you for your support and patience.
Rosegal Customer Service Team

Karen Has Earned 5 Votes

Karen G.'s review of Groupon UK earned 3 Very Helpful votes

Karen G.'s review of Rosegal earned 2 Very Helpful votes

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