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LivingSocial UK

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GB
2 reviews
3 helpful votes
Follow Paula P.
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Be aware when purchasing products or services that sound a bargain with big reductions. Research the price elsewhere. You may find that the price of the item was greatly inflated in order to offer a big discount. In reality the item may not be worth the offer price as suppliers use these sites to seduce people into a perceived bargain

Date of experience: January 21, 2015
GB
1 review
2 helpful votes
Follow Zaibunnisa N.
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I've seen this voucher deal for diamond bangle £19 pound instead of £63 pound. I've registered it on social deal my card. Didnt go through at that time and later when I saw my bank account £19 pound been taken by livingSocial. I was forced to buy that coupon. So I did. It's been now one month I've not recieved my bangle. Despite my several contact with the bangle company. They dispatched it they said its a non signature item keep eye on your door. They didnt say how long, look like rest of your life. Contact livingSocial they said contact that company. Well it was you who took my money from my bank account, you are the one selling or robbed me so u r who should be responsible. I'm going to contact office of fair trading.

Date of experience: August 23, 2013
GB
1 review
3 helpful votes
Follow jecathen h.
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Bought the jewelry offer three piece necklace, earings and bracelet so called swarovski. My advice don, t bother, complete rubbish, necklace broke before I even put it on.

Date of experience: October 26, 2012
GB
1 review
1 helpful vote
Follow Mohammed U.
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After reviewing all the negative feedbacks I was very pessimistic about purchasing one of these deals! However, it's worked out PERFECTLY!

I received a FREE £130 VOUCHER today by referring 3 friends who later purchased the service!
This seemed unreal so I decided to give the SkyDiving centre a call who have confirmed ALL FOUR of us are on there database and awaiting booking dates (no outstanding balance)!

I've checked my bank account and no charges have been made! I've cancelled my card details on the account settings page just for the peace of mind.
THIS IS GREAT - LivingSocial.com are AWESOME!

Date of experience: July 11, 2011
GB
1 review
2 helpful votes
Follow Bev C.
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Not The Real Deal
April 28, 2016

Pen with Swarovski Elements Crystals - not what I though a SWAROVSKI PEN
Next time I will read, the item I received is cheap rubbish, not worth the money paid. Won't be caught like that again, and definitely think twice because completing a deal.

Date of experience: April 28, 2016
GB
1 review
2 helpful votes
Follow Linda N.
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I have bought some good deals from Living Social, but also others when I have felt cheated. On Sun. 8 May I bought a deal for a restaurant in the City where I live. It said valid until 12 August. OK, that sounded fine but when I came to print off the voucher and the email, it said valid between 3 and 12 May at the top and the email said VALIDATE NOW in bold letters. As this was a Sunday, I could not get in touch with Living Social. I sent them an email which has still not been replied to. The restaurant could not explain. On Mon. 9 May, I phoned Living Social and asked for an explanation. I was told that although the voucher is valid until 12 August, the booking must be made before 12 May. I then tried phoning the restaurant to make a booking and it was closed. Time is creeping on and I fear that I may lose the right to use the voucher and my money. How sneaky is all this!
Update: I have since managed to contact the restaurant on the evening of 10 May and made a booking for 27 May. They would not take my voucher no. And said that it was okay to just bring it along on 27 May. I have now had a response to my email to Living Social and again they are saying that I must validate the voucher by 12 May, but can use it up until 12 August. What happens if I turn up at the restaurant and they will not honour the voucher?

Date of experience: May 10, 2016
GB
1 review
2 helpful votes
Follow Ann Maria W.
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Never EVER USE COMPANY,
I'm fuming I brought some lights from then and after they took payment I actually could not access my account I contacted them numerous time with no success, so couldn't redeem my voucher, they now telling me I've lost my money because I couldn't redeem, this site is pathetic and should be ashamed. Also she I was unaware it's actually wowcher and if I had known that I never would of used them as my family and friends have also had loads of problems. This STINKS

Date of experience: May 9, 2022
Virginia
1 review
7 helpful votes
Follow Ken K.
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First time I have ever been scammed making an internet purchase. They only clipped me $35 but I see that others have experienced much worse. They kept my money, gave me the run around, and I tried many times and ways to get my money back or get the Knife set they supposedly sold me. This is a disreputable organization. Beware that their phone service has all of the bells and whistles of a reputable business. But they basically kiss you off when you try to get what you paid for.

Date of experience: April 29, 2013
Ireland
1 review
3 helpful votes
Follow Jorge G.
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Huge scam
April 8, 2020

Huge Scam.
You don't pay for products, but for vouchers. Vouchers that they are supposed to send to the retailer (Home Discount in our case) so that they can proceed with your order. The vouchers never get there. If you ask the retailer, they obviously say that they cannot do anything because they didn't receive the order from Living Social. If you ask Living Social... well, good luck asking them, they have a perfectly created funnel in their call center that ensures that you can NEVER talk to anyone, asking for random numbers that you don't have that make you start always all over again. Long story short: you pay, you don't get your product, and they don't pay back. Please don't waste your time and/or money here

Date of experience: April 8, 2020
GB
1 review
0 helpful votes
Follow Rebecca S.
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They will ignore the refund request so that you get past the 30 days so they can provide a credit to account at 50% of the value. They do not send a confirmation of receiving the web refund request and will not entertain any audit trail. Customer service seems to be made up names like Gibbs or Lester and they do not respons like humans. You get a response but it is useless with no acknowledgment of what you are enquiring about - so you have little to no chance to make progress. TRADING STANDARDS NEED TO INVESTIGATE THIS DISGRACEFUL COMPANY & IT'S AWFUL CUSTOMER SERVICE. I will be enquiring on the process. Companies should not be so desperate to sign themselves up to this clown trade disappointing consumers in droves as the reviews clearly demonstrate!

Date of experience: February 28, 2022
GB
1 review
5 helpful votes
Follow paul c.
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I bought a voucher through Living social for discounted window cleaning. When I contacted the window clearing company to use the voucher they told me that their catchment area didn't include Twickenham, When I pointed out to them that their website clearly indicated that our area was included in their domestic catchment area they told me that the information displayed on their website was incorrect and hadn't been updated for 2 years (as they hadn't had time to do so.!)

I then emailed livingsocial (who promise refund within 7 days) to explain the situation asking them to refund the money I'd paid. Their website promises a "prompt reply" to any queries and yet after sending them 3 emails and waiting 4 days I've had no response from them... so won't be using their company again and would advise anyone against making the same mistake.

Date of experience: April 29, 2012
Ireland
1 review
0 helpful votes
Follow Jacqueline S.
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Placed an order waited 8 weeks but no show then l was told l didn't use my voucher in my account? No account No voucher asked to pay again pluss postage yes you guessed it a completed scam...

Date of experience: November 9, 2022
GB
1 review
6 helpful votes
Follow Sheira C.
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I made a complaint to Living Social about a deal I bought that was not honoured by the merchant as advertised and they basically came back and said I needed to take it up with the merchant as they were not there at the time. How crap is that. No responsibility or attempt made to resolve my complaint.

Date of experience: March 17, 2013
GB
1 review
4 helpful votes
Follow Nicky G.
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Have purchased a couple of products from living social and wont make that mistake again. Cutlery set - was originally £36 was pressed steel savage ridges and highly patterned - have donated it to the work canteen as I wont be using it. Terry toweling mattress protector - original price £35 - was expecting a soft terry cloth product but instead received a plastic sheet with very thin velour on one side - unusable! Purchased a laundry basket - was supposed to be brown but its actually red! Never agian

Date of experience: February 14, 2017
GB
1 review
8 helpful votes
Follow Claire p.
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I strongly advice people not to buy a thing from this site! I've lost a lot of money because I cudnt get the voucher to load after trying about 50 times! So lost cash coz it expired! Then second item didn't get delivered! I emailed later than I should have but have been poorly so didn't get round to getting intouch earlier! And the first email was ignored! And I'm out of pocket because I should of contacted them within 15 days! Well I will be deleting and will neva in my life buy from this site again! BIGGEST CON EVER! Don't be fooled by the offers! Rip off merchants!

Date of experience: February 11, 2017
GB
1 review
4 helpful votes
Follow giovanni L.
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My wife bought a flight lesson from a company called barefootdays (www.barefootdays.co.uk). She bought the voucher from livingsocial (https://www.livingsocial.com/).
Well, barefootdays cancelled the lesson because of bad weather asking us to provide alternative dates. We did but they never got back to us, after a few exchanges of emails and eventually they said that the offer was no longer available and we could get a refund from livingsocial. We therefore contacted Livingsocial but they declined to refund us on the basis that it had passed more than one year since we bought the voucher. Both companies refer to each other for the refund, but the net result is that they cancelled the service that we paid for and both refuse to reimburse us.
I hope that sharing this experience will prevent other customers repeating the same appalling experience. I really feel being robbed!

Date of experience: December 19, 2013
GB
2 reviews
17 helpful votes
Follow Annette M.
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Did not receive goods
October 10, 2015

The 12 day period has now passed and i have not received my goods. It is hopeless to try to contact this company and when you click on the refund link it tells you it does not exist. I have now contacted Consumer Rights.

Date of experience: October 10, 2015
GB
3 reviews
0 helpful votes
Follow Rebecca B.
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I BOUGHT AN ITEM, BUT WHEN RECIEVED IT WAS NOT AS DESCRIBED, FAR FROM IT. I CONTACTED THEM AND THEY SAID THEY HAD A DIFFERENT EMAIL FOR ME, WHICH WAS AN OLD ONE NO LONGER IN USE...I EXPLAINED TO THEM, BUT WHEN I BOUGHT THE VOUCHER THEY CONFIRMED IT UNDER MY NEW EMAIL! WHEN I TRIED TO CHANGE MY EMAIL ADDRESS ON THEIR SITE IT WOULD NOT ALLOW ME. THEY NOW SAY THEY CANNOT HELP ME! I EVEN FORWARDED THE CONFIRMATION EMAIL FROM THEM. THE ONLY WAY FORWARD FOR THIS IS THE OMBUDSMAN

Date of experience: January 10, 2024
GB
1 review
4 helpful votes
Follow Rj k.
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Horrendous company
April 14, 2013

Horrendous company. We were scammed by a company that was advertised on livingsocial. Company was renov8 Northwest. Living social were not interested. They got their payment and dont care. Disgusting customer services

Date of experience: April 14, 2013
GB
1 review
6 helpful votes
Follow Ivet M.
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Avoid this deal site, better deals with Groupon or Wowcher. The LivingSocial site is really joke. Bought a voucher of massage before and the salon staff had totally unprofessional attitude to the clients and now I bought tarot card reading from Rachanaa Jain that instead of the tarot reading for you and your personal question, it contained only explanation of the cards which I could find online for free.

Date of experience: June 9, 2016

Overview

LivingSocial UK has a rating of 1.1 stars from 75 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LivingSocial UK most frequently mention and customer service. LivingSocial UK ranks 239th among Daily Deals sites.

service
10
value
9
shipping
8
returns
7
quality
8