Having been granted a £5 credit for past activity I found that it had NOT been applied to my account. I only discovered this when attempting make a purchase. As it was time dated I asked Customer Services for advice/clarification. I received a standard response which didn't cover the issue. Having tried again the same unhelpful response was issued. By this time the 'credit' had expired. I asked if it could be reinstated. Guess what? - NO! Having wasted so much time with these 'push the standard response button' eejits I've cancelled my subscription. At least I won't continue to be bombarded by twice daily offers. Good choice I'd say?