From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer – Online Resume Builder Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I had a billing issue but Ana was great at helping resolve it via live chat. She was very efficient and nice; well practiced at communicating online which isn't always easy. And resolved my problem! Usually when you ask companies for refunds they can get fussy but she didn't. Thanks!
The person I spoke with over the phone was very friendly and helpful. I only wish every customer service representative was as kind as her.
Hello Josh,
We are excited that you were pleased with our Customer Service. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer.
Thanks for the feedback and the five stars, it's very important for us.
Best Regards, LiveCareer
Ana was a huge help to me when trying to figure out my account, and she congratulated me on getting a job which I appreciated as a personal touch. Would recommend Live Career to anyone that asked.
Hi Liesel J.,
We appreciate that you took time to leave us this review. We are glad that you were pleased with our service provided by Ana and we are trilled with the outcome of getting hired. We are committed to providing great customer service.
Thanks for the feedback, it's very important for us. We wish you the best with your new job and thank you for sharing that with us.
Best Regards,
LiveCareer
I was very satisfied with the service provided in creating a resume. Also Paul S. Via chat box was helpful and provided complete and quick satisfaction to a billing issue.
Hello Roberto,
Thank you for that awesome feedback and for let us know how satisfied with the service provided by Paul via Chat, those are terrific news. We strive to deliver to you what we do best.
Best Regards,
LiveCareer
Alexis worked with me on my professional resume, on the phone, for over an hour. ~Somehow, the resume I created on MyPerfectResume, had large gaps in some parts of the resume. Alexis was very patient, reformatted the whole thing to my satisfaction~~even reducing my resume from 3 to 2 pages! He also sent me a finished copy of my finished resume to my email! I wish just my family members could be so patient! Thank you very much... as I have used your service for several years :)
Hi Lisa, Thank you for that terrific feedback. It is great to know how pleased you are with how Alexis was able to format your resume, resulting that you are now satisfied on how your resume looks now.
Best regards,
LiveCareer
It was an excellent customer service by the agent Marilyn, she took her time me with my resume and she helped me figure out how to edit the resume with the tools that are provide on the website. Marilyn was very helpful
Hello Sandra,
Thank you for sharing on how Marilyn was able to help you out with everything you needed. We strive to deliver the best customer service experience for you. Please, do not hesitate to contact us in the future.
Best regards,
LiveCareer
Note all the fake 5-star review - LIveCareer is trying so hard to cover themselves.
Look, there are MANY resume builders out there. I wasted my entire morning with this one - billed as a "free" builder - but went to print and charged $1.95. The (hidden) charge would have been fine, but then **the formatting and font CHANGED** when I saved the resume to either Word or PDF. I was advised to save to RTF (that didn't work either - the formatting got completely screwed up)
Do yourself a favor and choose any one of the other dozens of Resume builders out there - you'll be so glad you did.
Hello George,
All customers are welcome to post their positive experience freely, as well as customers who had negative reviews of our site. We are very committed to providing great customer service and we are very sorry that you had this experience.
Best regards,
LiveCareer
I was very pleased with my customer service experience and Enrique was very helpful, understood my situation and quickly found the resolution I was looking for. My wife had signed up for a $2 trial just to update her resume for her current employer and had no intentions of using the site to find another job, etc. She failed to cancel her subscription as she should have and Enrique confirmed that she hadn't logged in but just 4 times, all within the 14 day trial period. He stated that he could credit 3 months but there were 2 more months he'd need approval for, and he was able to get that approval within a couple of minutes. If we ever need job-searching resources, we will certainly look into using your site! Thanks for showing me that there is still great customer service out there - it means a lot.
Hi Matt,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our customer service. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best regards, LiveCareer
The service, helping you to create your CV was one of the best I have come across. It gave you so many examples and samples for the individual to use, that my CV looks great! Edgar, who was the person I was chatting to on the live chat, was very helpful even when I no longer needed their service, and even though it's procedure for him to try and persuade me to stay. But overall, apart from creating my CV of which I truly didn't make full expected use of their service, but it was there for me to use at my leisure. Just didn't have the time! Overall, a very good service!
Hi Oby,
Thank you so much for sharing your excellent experience about the Customer Service provided by Edgar. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
My representative was awesome, Kathia Chavez. She knows her product and how to make it work best for the customer. Outstanding service
Hello Donna,
Thank you for that amazing review. We appreciate very much your kudos to Kathia Chavez and your “5 star” rating. If you need anything else, do not hesitate to contact.
Best regards,
LiveCareer
I was nervous about doing my cancellation over chat, as I was afraid that they would say it was cancelled and not actually do it. Ana was very professional and even without me having to ask, she gave me the confirmation #. It was quick and easy to do what I needed to do. Thank you, Ana M.
Hello Melanie,
We are sorry to see you go, nevertheless we thank you for your review and how you were pleased with Ana M. And how she resolved your request. We are committed on providing great customer service.
Thank you so much for your message.
Best regards,
LiveCareer
The customer service representative was very helpful and kind. It was a nice and fast process!
Hello DaEun:
We are thrilled that you were pleased with our Customer Service and the helpful and kind approach we had with you. We are committed to providing great customer service. Thanks for the 5 star feedback, it's very important for us.
Best Regards,
LiveCareer
Peter was a very professional and courteous and polite and knowledgeable gentleman. He assisted me very well and I am very thankful for his input.
Hi Marshall:
We are so happy that Peter was able to help you out and provide you with an excellent customer service experience. If you need any further help, do not hesitate to contact us.
Best Regards,
LiveCareer
I didnt understand the 14 day trial. The rep explaned it to me and help me get what I needed done. Thanks!
Hi William:
We are very glad our customer care expert was able to help you out. Thank you for that great review, we really appreciate it. We are committed to providing excellent customer service. Please feel free to contact us if you need anything in the future.
Best Regards
LiveCareer
I've been having billing problems for 5 days and needed to get my resume and cover letter to a job opportunity over a week ago. I have been stressing out like crazy. But Joseph was a great help, he made me feel calm and taken care of, and got my billing to process. I really appreciate his help.
I signed up to write a resume and did not realize I would be charged every month. The customer service representative was very helpful in cancelling the subscription but I essentially paid for 4 months that I did not need or use. Fine print about this needs to be bigger. Kind of sneaky.
Hi Cristina:
We are very sorry that you feel this way about our service. We really appreciate your feedback and we want to remedy this situation for you immediately. To be able to assist you in a more private manner, please send us a direct message or contact us via live chat.
Best Regards
LiveCareer
Great Company assistant to my needs. Enrique help me. Nice Fellow
Hi Robert:
We are so happy that Enrique was able to help you out. We appreciate your feedback, it is so important for us because it changes the way we do things. If you need further assistance please do not hesitate to contact us.
Best Regards,
LiveCareer
This site is simple to create resumes and letters for jobs
Hi Ralph:
Thank you for this great review! We are happy you found it simple to use. We are committed to offer all our customer and excellent customer service. If you have any further doubts or concerns please feel free to contact us.
Best Regards,
LiveCareer
The resume and cover letter service were exactly what I needed and provided me what great results. When things got complicated with the payment, the customer service was excellent in providing me with a refund and helping me get exactly what I was looking to get. The live chat helps to individualize the process and they're always willing to help. I'm very satisfied!
Hi Ben:
Thank you for that great review. We are so glad you liked our live chat and that our customer care specialist was able to help you out. We are very committed to providing an excellent customer experience. Please do not hesitate to contact us if you need further assistance.
Best Regards
LiveCareer
The customer service was great after I brought up a problem. Their programming in one of the templates made a cover letter appear to have an error in it. I was super bummed. I mean, I was applying for a PROOFREADER position! But, they fixed it, refunded my month's fee and renewed my subscription for half the cost. So... pretty good. I really like the template service better than just about any other one out there.
Hi Kate:
We are thrilled to know everything was fixed for you and that you really liked our service. At LiveCareer we are committed to providing an excellent customer service experience. Please feel free to contact us if you need anything else.
Best Regards,
LiveCareer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tabetha I.,
We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service provided by Ana. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best regards, LiveCareer