From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer – Online Resume Builder Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Good experience in creating my resume. Called to cancel my subscription Joe Gonzales was so gracious and a wonderful customer service rep... Thank you
Not only was a able to create a very decent cover letter that was needed quickly to complete a submission. I still have a trial period to explore. Excellent customer service as well! Thanks (:
Hello Alaina W, We are excited that you were pleased with our service and with the finished product. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
I have a great last minute job opportunity. My resume is due tomorrow morning and it was a hot mess. Once I got it to my standards I had trouble with the spacing. It was off. Armando chatted with me and patiently stayed with me till we got my resume to my liking. It has been a long time I don't see customer service like this. Great man and great at what he does! Five stars
Hi Erika T., You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with Armando. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best regards, LiveCareer
Your agents are very helpful, courteous and professional.
Hi Ida H.: Good to know how pleased you are with how you rate your customer service experience with us. Thank you for that awesome feedback. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Best Regards, LiveCareer
Contacting customer service was easy and fast. They were able to help me get what I needed within 5 minutes of calling.
Hi Ana: Thank you for that awesome feedback. It is great to know how you feel about our Customer Service. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us. Best Regards, LiveCareer
It was extremely helpful, especially since I have not had to do a resume in over 26 years. The gentleman who helped me with my request, Joe, was very professional and courteous. I thank you.
Hi Jose,
Thank you for that outstanding review! We are thrilled to know that one of our skilled representatives were able to assist you with your request, by providing an excellent customer service experience. Please contact us if you need anything else in the future.
Best regards,
LiveCareer
This service was very helpful and easy to use in building and customizing my cover letters. The system was intuitive and its step by step approach made the process easy and efficient. The service agent I dealt with Yaritza M was very courteous and provided top level assistance in getting my billing issue resolved. I highly recommend the service.
Hi Charles,
Thank you for that great review. We are thrilled to know that Yaritza was able to help you out and provide you with an excellent customer service experience. We are also glad to hear that you find our interface intuitive and helpful. We strive to deliver the best customer service experience for you. If you need anything in the future, please do not hesitate to contact us.
Best regards, LiveCareer
Very friendly customer service representative. Helpful on options that are available to me in the future. Pleased that I was sent a confirmation of cancellation.
Hi Kyrie, Thank you for that review! We really appreciate it and are also very glad to know that you had an exceptional customer service experience. Please feel free to contact us if you need anything else.
Best Regards, LIveCareer
Hi Everyone,
Good Morning!
Your portal is very informative and user friendly with several options/features.
You are all highly appreciated for the good portal and customer service ( while we need profile and asking refund for the money which has been deducted from my credit card though I have not subscribed).
Your customer service is very polite, kind and highly courteous.
I am sure I will suggest to my people (friends, relatives and colleagues) to use your portal.
I will also use your portal when I require.
Thank you so much once again,
Best Regards,
TRT Perumall
F/o Ms. P. Ramalakshmi.
Chennai, South India,
Mobile: +91 - ******* 600 34
Hi Perumall: Thank you for that awesome and detailed feedback. It is great to know how you feel about our product and its options, the user friendly interface, our customer service and the pricing. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Best Regards, LiveCareer
Never a fan of paying but they have helped me on all my requests and are open to being flexible to my needs.
Hi Marina,
Thank you for that awesome feedback. It is great to know how you feel about our customer service, products and the pricing. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Best Regards, LiveCareer
When all others wanted to tell me it will take a a few days to see what they can do. This rep went out of her way to helped me. Then explained what I need to do and then got everything done for me. This rep was really truly amazing. If I had a business I would Have her running it cause she knows how to handle customer service. God bless her. Give her a raise or promotion. I can't say how much I was satisfied. She truly went above and beyond to help. I am so happy and excited to ha ve everythung in order and no more issues.
YaRita M thank you so very. Much for truly being a great customer rep.
Hello Chris D.,
We are excited that you were pleased with our service and how your situation was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
The customer service representative was excellent and he had a full understanding of the problems, and had empathy and concern,
Dear Jen B.
We are excited that you were pleased with the Customer Service provided by one of our skillful representatives. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
The person who answered my call was very polite and courteous. He also offered congratulations to me for finding a job, and made the process of cancelling easy. I would definitely use this service again
Hi Amy C.,
We are excited that you were pleased with our service and we want to thank you for sharing the news about your new job! It is very rewarding when a client that uses our products has the outcome of getting hired. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
Really easy to use, makes great resumes, great advice! If you don't want to be charged, just cancel your subscription before the two weeks are over. Excellent customer service.
Hi Natalie, We strive to make our customers happy and provide an excellent product. Thanks for taking the time to tell us about your recent experience with our service and product.
Best regards,
LiveCareer
Honestly I had no hassle at all while fixing some issues with my account and I couldn't have asked for anything more
Hi D R.
Thank you for that awesome feedback. It is great to know how you feel about our Customer Service and how your issues were handled. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Best Regards,
LiveCareer
I had opted to do my CV using their services for which I had to pay a nominal fee of $1.69 US, A month later they have debited my account in an unauthorized manner for RS 1500.
The catch is that OTP is not required for authorization on foreign websites, therefore they can use your details and schedule periodic debits without authorization and that is what they exactly did! DO NOT USE YOUR CARD ONLINE!
Thanks for sharing. We are very sorry that you feel this way about our membership options At LiveCareer. The following serves as a guide which may clarify any doubts you may have regarding your account. Debit attempts were due to a subscription of 14 days access and a monthly subscription after the 14 days access is over. When you select one of our 14 days enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well.
Again, we are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your LiveCareer account. Is it possible to continue servicing your account by direct message?
Their templates and editing were very easy to use. I was fortunate, I got 2 job offers within 1 day, a strike of fortune. Thank you for you great customer service!
Hi Jesse,
We are thrilled that you received 2 job offers in one day, those are terrific news! We are committed to providing great products that bring you positive results with excellent customer service. Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
I have to say that my experience was very helpful and actually put a smile on my face. I have worked in customer service for many of years and it really can go a long way when your representative not only can help assist you but one who can build a rapport outside of business and make you laugh about common everyday issues. Joe my representative made me laugh because he handled my issue but made me laugh about things in common.
Hi Tonia,
We are excited to know that you were pleased with how Joe assisted you. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
I used this website as a test by buying a cover letter. After that i had no plan using it anymore, but i was surprised that the subscription fees had been deducted from my bank account as i forgot to cancel my subscription.
So i contacted the customer service using the live chat and they were very cooperative.
They refunded the amount right away after explaining the situation!
Recommended for anyone who wants to use this website.
Hi Seif,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service.
Thank you so much for your awesome feedback!
Best Regards,
LiveCareer
It was great, very nicely handled. I hope to get refunded soon because I did not expect to still make payments but the customer service representative was very kind and quick to fix my problem.
Hello Memonai K.,
Thank you for that awesome feedback. It is great to know how you feel about our Customer Service and the reached resolution. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Best Regards,
LiveCareer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ivette O., We are glad that you were pleased with how Joe handled your situation and provided a resolution about your request. We are committed to providing great customer service.
Thank you so much for your feedback!
Best Regards, LiveCareer