From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer – Online Resume Builder Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
The gentleman i spoke to was helpful, articulate, and a professional.
I would recommend LiveCareer to all the people i know.
Thank You
Hi Carmen:
Thank you for that fantastic review! We are very happy that our Customer Care Specialist was able to help you out and we greatly appreciate you recommending our company to others. If you ever need anything else, do not hesitate to contact us.
Best Regards,
LiveCareer
Charges done on my account and they were able to help me with them!
Hello Jane,
We are excited that you were pleased with our Customer Service and our Helpful representative that was able to assist you with your billing situation. We are committed to providing great customer service.
Thanks for the feedback, it's very important for us.
Best regards,
LiveCareer
The representitive was very nice, professional and helpful! As a result, I am staying a member with LiveCareer! Thank you!
Hi MaryAnn,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Thank you for staying with us and for that great feedback!
Best regards,
LiveCareer
No hold time, pleasant representative, answered questions effectively.
Hello sheryl,
Thank you so much for this review. We are glad that you were pleased with our Customer Service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
My experience was very great. I called to see why Perfectresume was charging my card and Joe made everything easy. He was very patient and reassured me that he would handle the issue. To resolve the problem, Joe refunded my money back to my account. Calls like these are never stress-free but Joe managed to make it an easy stress-fee call!
Mary was absolutely helpful on the phone explaining a more in depth process of the subscription. As I wasn't sure about it prior and help alleviate the issues I was having.
Hi Clarissa,
Thank you for that awesome feedback. It is great to know how you feel about our Customer Service and how your situation was handled. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Best Regards,
LiveCareer
I called regarding some billing issues that were the result of my misunderstanding of the continuous subscription past the 14 day period after you've used one of Resume Now's templates. The man helping me was pleasant, polite and understanding. He explained to me exactly why I was billed and, to my surprise, fully refunded my money. I was very appreciative of how willing to help me he was for a mistake that was truly due to my own silly negligence. If I ever again find the need to use Resume Now, I certainly will. Great resume templates and excellent customer service. Thanks!
Hi Cassidy M., Thank you for that awesome feedback. It is so great to know how you feel about our Customer Service representative. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
The gentleman I spoke with was courteous and congratulated me a couple of times on getting a job.
Hello Rahel S., Thank you so much for this review. We are glad that you were pleased with our Customer Service and for let us know that you landed a job, those are terrific news. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
We wish you the best with your new job.
Best Regards,
LiveCareer
Representativ service member Joe was polite and great support over the phone.
He helped me refund money.
Phone was kept cutting off and some part was hard to hear but other than that
I was satisfied, thank you.
Hello Sachiko G.,
Great to know how pleased you are with how Joe was able to assist you with your situation. We strive to deliver to you what we do best.
Best Regards, LiveCareer
The gentleman that I spoke with, was plesant, knowledgeable in regards to my concerns.
Then proceeded to rectify my situation.
The art of customer service is quickly diminishing in this country, however I was pleased with this young man.
Hi Michelle, Thank you so much for that feedback. It is great to know how pleased you are with our Customer Service. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Best Regards, LiveCareer
Great site but it is advertised as free and then you have to pay a fee at the end of preparing your resume.
Great customer service! Very friendly!
Hello Bridgert C, Thank you so much for this review. We are glad that you were pleased with our service. We are committed to providing great customer service. Thanks for the feedback and the 5 star rating, it's very important for us.
Best Regards,
LiveCareer
He was great, very helpful and knowledgeable. It was a pleasure
Hello Mykeva T, Thank you so much for sharing your excellent experience about the Customer Service provided by one of our representatives. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
I had a great experience building my resume. I was overcharged but someone from the customer service took care very professionally. Thanks!
Hello Muji,
Thank you for that great feedback. It is excellent to know how you feel about our Customer Service assistance, our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
Best Regards, LiveCareer
It was great, very easy to use and you can cancel anytime.
Hello Cindy,
Thank you for that terrific feedback. It is great to know how pleased you are with how user friendly is our product. Our service is designed to be easy to use without compromising quality of the end product.
Best Regards,
LiveCareer
I really appreciated my experience with Joe. It was easy and effortless. He took care of my request without questions and completed it within minutes.
Hi Dijana Z.: Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. Also, thank you for sharing your quick and easy experience with Joe at Customer Service. We strive to deliver to you what we do best.
Best Regards, LiveCareer
They were so nice to me. The best customer service they is.
Hi Fanta C. We strive to make our customers happy. Thanks for taking the time to leave your excellent feedback. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best regards, LiveCareer
I had a really nice experience, Joe was awesome, friendly, and very helpful. He answered my questions, and took care of the situation. Thank you, Joe
Way to make our day, reviews like yours keep us going. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
Enrique was very helpful in helping me to download my resume! He was very polite and patient, and the experience was very pleasant! Thumbs up! :)
Hi Leo K., Thank you for that great feedback. It is great to know how you feel about our Customer Service and the assistance provided by Enrique. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Best Regards, LiveCareer
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dale:
We are very happy to know that our Customer Care Specialist was able to resolve everything for you. Thank you for taking your time to review us, we really appreciate it. Please feel free to contact us anytime in the future.
Best Regard,
LiveCareer