Matt S.

I was very pleased with my customer service experience and Enrique was very helpful, understood my situation and quickly found the resolution I was looking for. My wife had signed up for a $2 trial just to update her resume for her current employer and had no intentions of using the site to find another job, etc. She failed to cancel her subscription as she should have and Enrique confirmed that she hadn't logged in but just 4 times, all within the 14 day trial period. He stated that he could credit 3 months but there were 2 more months he'd need approval for, and he was able to get that approval within a couple of minutes. If we ever need job-searching resources, we will certainly look into using your site! Thanks for showing me that there is still great customer service out there - it means a lot.